Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

198 results found

  1. sending an email using the heart icon from the toolbar

    add again the option to send an email containing the website link when clicking the heart icon from the toolbar. It used to work before. But it stopped working and doesn't let me do it again on 7/7/2021. I've already reached out to tech and to their senior tech.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. cannot send an email from ADG web from the heart icon toolbar

    add an option to forward or send an email when clicking the heart from the toolbar. can't send an email using that icon. it used to work before. Stopped working 7/7/2021.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Umwanted back stories!

    Here we go again! I clicked on the article promising Nostradamus' predictions but first was supposed to go through the whole backstory such as who was Nostradamus, etc. I didn't bother so your article was basically a waste of space.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Human Barbie.

    Here we go again! I wanted to see how the human Barbie looks now but instead of taking me there I would have had to wade through a whole back-story first. So, I just didn't bother. You're wasting my time and I don't like that. Every time this happens I'm simply going to click off the article.
    ,

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Put the option to opt out of interest based advertising back

    AOL changed the opt out of interest based advertising. It used to be easy , now it's so complicated and doesn't actually let you have the option anymore. You used to be able to get it down to only a few, but now, with that option removed. You are subject to an average of 135 different companies tracking and targeting you.AOL doesn't care bout the customer, they are only about advertising, if we pay for AOL service, they only profit more. AOL, no longer stands for "America On Line" It's "Advertising On LIne"

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Why do I have to consent to games?

    I am SO SICK of having to consistently "consent" to play games I've been playing all along. I sign into AOL with a password and that should be sufficient for me to access everything that AOL offers, from advertisements to games to surveys . . .

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. My idea is there is no security for your users to protect them from Hackers

    I think AOL (as one of the oldest and most used email sources) should spare no resource to expose, punish, and eliminate the ones who HACK an AOL account and send out requests for credit card payment. How do they get control of your email address book? This should be totally unreachable by anyone without strict entry protocol It is time to tighten up the use of a subscribers address book so outsiders cannot access it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. AOL pays no attention to any of this. Its just your steam valve, and they know it.

    Regardless of your connection speed or internet service provider, be it AT&T, Verizon, Cox, et al, AOL continues to be Dog Slow in connections regardless of your rated connection speed. This is true anywhere in the USA and worse outside the country. Don't believe me? Compare it to any other platform, browser and service provider, say like Firefox. AOL is now routinely unfair and dishonest and offers the AOL GOLD program rife with problems and inherent weaknesses.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Fix it .

    Might be time for a class action law suit. it never works right. lagging every day . mail not working. EtC ETC

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. AOL Gold is horrible and it uses way too much CPU and memory. It runs very slowly and takes forever to send an email.

    Sine AOL Gold has so many problems and always has, why don't you replace it with a platform that works much better like all of the earlier platforms?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. chat line hours is incorrect

    The chat line hours shows 24 /7 but its only saying from 8am -1am. Its lacking 7 hours. Please have check so as not to confuse members.
    Thank you

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Why can't I get mail settings on some computers, but not on others?

    Why can't I get mail settings on some computers, but not on others?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. NO SLIDESHOW capability on AOL GOLD, but it's on the FREE AOL. WHY?

    Slideshow capability for email containing photographs is a very desirable and in most cases necessary. But, this feature does not exist on the paid AOL GOLD program, but is included on the FREE AOL email program. Why is this? And why can't they simply include this valuable feature in the AOL GOLD Browser and program which we pay for? Who's running the place at AOL? Verizon? Oath? Anybody?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Print Preview

    Get rid of print preview or at least make a way to turn it off. It just adds extra steps to a process that is already too slow.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. in the past we could sent text messages from aol to cell phones,can we so that again?

    when can we send text messages to chat with someones cell phone, we could in the past.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. AOL = Astounding stupidty.

    Yup, the 29 year old cosmic stupidity contingent has taken over and ransacked AOL and Verizon.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Fraudulent advertisers

    On February 23, 2020, I ordered and used my ATM card to purchase a top from NINACLOAK.Com who continues to show the same attractive tops as being in stock. My top has never been sent. In searching for their web site there are multiple links to reveal this is a scam advertiser. My bank is doing an investigation. I used their posted phone number and was placed on hold for over an hour with no response. These people are stealing the order payments from all who order their advertised tops. Please refuse their advertising.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. webmail have both inbox settings also new/old mails but for the desktop gold not, i consider that this option must be also included here

    webmail have both inbox settings also new/old mails but for the desktop gold not, i consider that this option must be also included here so we can merge new/old to inbox only

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Flash Player Shut Down in Dec.2020 how is it going to affect my AOL Gold

    I can't find any AOL info on this and how it could affect me and yet I can find lots of posting on google and edge..

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. AOL Gold is a disaster! Oath and Verizon may be sued out of business.

    Why sued out of business? Because they, AOL, continues to charge for a knowingly defective product with the AOL Gold program. Easy case to win in court. Happens all the time.

    To wit: I have the AOL Gold program loaded on a brand new, $2000, solid state hard drive (fast), HP laptop with a 46 mbps DOWN and 37 mbps UP connection and AOL Gold is still dangerously Dog slow, locks up, freezes up and sometimes outright crashes the program, which has been symptomatic of the ongoing problems experienced by legions of AOL Gold users for many months now, going…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base