AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. SPAM stuck in SPAM folder

    I posted this a week ago. Got an answer to refresh my email box which I did and indicated in a response that I did. No answer; no fix. Then I posted it as a bug. No answer; no response. Still have the problem but I want some attention paid to this because it is the 3rd time it has happened. I'm tired of it happening...and having to fix it myself only to have it recur again. Clearly a problem with this Desktop Gold software, among many.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. how safe are our accounts??? found some unknown recovery accounts and phone numbers listed on my account??? how and why? Couldn't log on.

    tried to log on. could not. ask about an unknown recovery account: "mikewilly@yahoo.com" and unknown text, mobile, phone number???? never heard of them. finally got to my settings and edited out the unknown numbers and name. what is going on? told to contact a security link. the link stated "not a safe connection" ???? what are you guys doing? How safe are our accounts !!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I have a recurring issue that I believe is related to security settings on iPad and iPhone.

    AOL mail has been successfully added to iPad and iPhone. When there is an IOS update, something prevents me from sending mail from my account. AOL still functions properly on my HP laptop. Please provide information about what settings I (or you) need to revise to prevent this issue from recurring?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Compliant

    my issue is that my aol has stopped me from saving images, it just doesn't work at all. Also, just recent, when I go to the Chase app to login, after login I get these giant letters and a circle in the left hand corner of the screen that won't let me get into my screen for banking. The only way I can access this is through google crome. Can you please fix this because now I'm paying for something that cannot fully serve my purpose.

    Thank you
    William
    9********2

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Unable to Update Chat Identifier/name

    My Chat Identifier/name shows as " SL4BH4Z64YTXH7MIJJA2DVGR3Z". This has been happening for a month now. I am still unable to to update/change it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. AOL claims I'm from the UK? What in the World are they talking about? I was born and raised in Colorado and have lived here all my life!

    This is NOT an idea, this is a COMPLAINT! I've been a paying member of AOL since it was in existence. I tried to "chat" with them and THEY claimed I'm from the UK, even though I was born in the U.S. and have lived here my whole life! What is wrong with Verizon and Gold. It sucks!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL ema

    I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL emails. AOL already reads all my emails now and Samsung is trying to steal the data that AOL sells or uses to entice advertiser to place ads on AOL. I down loaded the AOL Mail app but so far I can only download this AOL screen name.I sent AOL a message to upgrade their mobile app.

    Roy

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. AOL Desktop Gold invalid digital signature

    Get your software and updates VALID digital signatures. Norton Security gave me a Firewall Alert a few minutes ago saying, "Aol Desktop Gold does not have a valid digital signature," meaning, the software itself could be invalid! That's not good! Mark your software--INCLUDING UPDATES--with valid digital signatures!! The "fix" is easy enough on MY end...just tell Norton Security to "allow it always." BUT THAT SHOULDN'T BE NECESSARY--THE SOFTWARE SHOULD HAVE A VALID DIGITAL SIGNATURE! That would keep Norton Security happy, and prevent unnecessary Alerts. Thank you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. phishing site

    Seems the new Download Manager software triggers a block by Malwarebytes due to the "banner ads" site being a PHISHING site ... you may want to check this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. sign in trouble

    aol screen name appears then go to password and get error message

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

  12. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  13. My computer is UNPROTECTED but I cannot get McAfee FREE to download

    MY COMPUTER IS UNSECURE BECAUSE I CANNOT GET FREE MCAFEE TO DOWNLOAD

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. Switching between screen names is very slow or not happening at all today. What's wrong?

    Switching between screen names is very slow or not happening at all today. What's wrong?
    Reset
    Vote for an existing idea (894)
    orPost a new idea…
    Why does AOL "gold" s

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. SERIOUSLY

    SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
1 2 4 Next →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base