AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
192 results found
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SPAM "stuck" in my mailbox
Today marks the 3rd time that some SPAM is stuck in my spam folder. The message shows up in the count of spam messages but the message doesn't show up in the folder so I can delete it. From the first time when Tech Support called me and couldn't delete it, I know that I have to sign on to AOL web mail on the Internet and then can delete it. But this has started to be the rule rather than the exception because it has happened 2 times in the past 3 days. I'm at the point where I…
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Desktop Gold, for me, is a disaster.
I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take…
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word filter option
Please put word filter option back on my Desktop Gold
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Christine Blasey Ford can’t return home due to ‘unending’ threats, lawyers say....How about printing what his FAMILY went through!!!!!
Christine Blasey Ford can’t return home due to ‘unending’ threats, lawyers say....too bad!! How about printing what he and his FAMILY went through????
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Why are people allowed to use vulgar and offensive screen names?
People should not be allowed to use vulgar and offensive screen names, such as *******, when posting in the comments section.
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Welcome Page
Remove the nudity and what happens in Hollywood with actors that try to outdo another with nudity display. It is repulsive and AOL needs to clean it up.
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Chat Help service 'closed'
More than 2 months ago, I reported this and it's still not fixed:
Go to Help/Chat -- and sign in with name/ID/etc. and wait . . . . and wait . . . . and then msg comes back: "Your chat request has been canceled because no agents are available." THIS SHOULD BE UP FRONT, NOT AFTER YOU'VE INPUT INFO AND WAITED!!!
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YOU ARE TURNING PEOPLE OFF WITH THAT ENDLESS LOOP OF KAYNE WEST.
YOU ARE TURNING PEOPLE OFF AND AWAY WITH THAT ENDLESS KAYNE WEST LOOP. IT IS REALLY GETTING QUITE REDICULOUS NOW.
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PLEASE stop inappropriate merging of feedback
I provided feedback earlier today on an issue with "Check for Updates", and it was inappropriately merged with another post which was also related to "Check for updates" but not the same issue. My feedback was merged without recourse to a closed feedback item, so that I couldn't even point out that the two matters were not the same!!! I understand that merging may be appropriate, but it isn't when the only relationship may be a couple of keywords.
This feedback isn't a rant, but an attempt to preserve the value of feedback. I've been an AOL user since its…
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AOL Desktop Gold feedback page needs to display posting dates
This post is being made on 2018-08-22; I am on version 11.0.1916.
I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier to…
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AOL Desktop Gold feedback page needs improvement
This post is being made on 2018-08-22; I am on version 11.0.1916.
I was prompted to provide this feedback because in the process of trying to provide feedback on ANOTHER topic (which was my first attempt to use the feedback capability), I had difficulty with just the opening page! I was signed into AOL Desktop Gold via "Submit feedback" on the HELP menu. This opened a browser with the AOL Gold feedback landing page, but the upper right corner said "New and returning users may sign in" and did not reflect knowledge of me as a user. Clicking on that… -
AOL will not fix constant running background processes from AOL Gold in Windows 10 slowing all systems due to this - they fall a deaf ear!!
AOL Gold on Windows 10 will not stop running multiple background processes for the last 2 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of…
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Would
Many times I would love to be able to post a comment on a Boredom Therapy article but there is no facility for that. I think that we should be able to post comments on all of the articles.
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chat room issues
why did you put a "notify aol" button in chat rooms if no one is going to respond to them or do anything? So many evil nasty people saying hurtful things to others and when we try and send to you guys, it eithrr just never gets handled or it just loads and loads and loads and never sends. What's the point and when will the issue finally get taken care of in some form or another?
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False Advertising:
I am writing to complain that AOL is engaging in the deceptive practice of sending out emails advertising what they describe as free malware, when in fact it is only a free 30 day trial. Those 30 days go by very fast, then - before you know it - you've got an unwanted charge because you didn't notice to cancel the trial. I am also sending a complaint to the FCC.
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I'm tired of AOL consistently deleting something that I post as it does not break any AOL rules.
AOL consistently deletes the following paragraph when I post it even though it does not break any AOL rules about posting and is an appropriate reply to those people who insult liberals:
Liberals are so terrible that they inflicted the following on this country: Social Security, Medicare, Medicaid, Civil Rights Act, freedom of speech, freedom of the press, freedom of assembly, the Declaration of Independence, maternity leave, child care leave, prison reform, antislavery laws, women’s reproductive rights, food stamps, poll tax elimination, religious freedom (freedom from oppressive religions and freedom to worship as one pleases or not at all), right…
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Adding feedback brings you back to the beginning instead of the last page you were on. Time consuming!
If you view feedback and vote or add a comment it scrolls back to the beginning of feedback. TIME CONSUMING AND ANNOYING.
Bring back v 98.2
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AOL - your NEW guidelines - are you going to follow these - you haven't followed your old ones yet?
AOL - your new guidelines - are you going to follow these - you haven't followed the old ones yet
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4 + HOURS THIS MORNING TO SIGN ON TO GOLD !!!!!!!!!!!!!!!!!!!!!!!!!!!!
either screen does not load or does not respond - sometime get error message 118 , sometimes instantly get message connection is timed out , sometimes get message that my account can not be retrieved - for over a month it has taken multiple attempts to sign on - reported on report a bug daily for weeks ! - the problem is with AOL , not my equipment - DO not ask me to call your incompetent , useless tech support , it is futile + i am frustrated enough with GOLD -
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