WHY WHEN I AM TRYING TO ACTIVATE NEW SERVICES ON AOL GOLD I HAVE TO GIVE YOU MY PASSWORD AND THEN DEAL WITH AN IRRITATING J. C. PENNEY COMMERCIAL OR WATCH SOME SCARY STREAMING ITEM. I JUST WANT TO ACTIVATE MY SERVICES....YOU'RE KILLING ME WITH ADVERTISEMENTS THAT I CAN'T GET RID OF AND I WILL NOT GIVE YOU MY PASSWORD SO YOU CAN QUIT HAVING THAT STUPID BOX POP UP ON A REGULAR BASIS. II WON'T READ SOME OF YOUR ITEMS ON AOL GOLD BECAUSE I HAVE TO FIGHT THE ADVERTISEMENTS TO DO SO. I DON'T HAVE THE TIME NOR THE WILLINGNESS TO DO THAT. I JUST MOVE ONTO SOMETHING ELSE.

One of the techs told me the reason the AOL DESKTOP GOLD wouldn't load was because "the processes weren't closed in Task Manager". SUPER EASY FIX if this is the problem. 1. Put cursor at bottom of screen. 2. Right click and select START TASK MANAGER. 3. You should see AOL GOLD at the top of the processes, click on it. 4. Click on END PROCESS. Now get out of it and try opening your AOL DESKTOP GOLD - it should open. (The reason for the problem is that since the processes didn't stop, the computer thinks AOL GOLD is open already so it can't open it again). SURE HOPE THIS HELPS.