AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
234 results found
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WTF
I go into help and get sent to a screen where i HAVE TO SIGN UP FOR IT!??? I have been trying to get the holidays removed from my calendar, I mean seriously HUEY LONG DAY??? Could do it before you guys IMPROVED it. Can't do it any more. Why do i pay you people? What do you do for me? This feedback screen is a perfect example. You don't read these things you ain't gonna answer me.
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Posting feedback or reporting a bug
There should be a way to attach a screenshot when either posting feedback or reporting a bug. It would make things a lot more easier.
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aol desktop gold writing to hard drive
Looking at the disk activity under resource monitor, under task manager, I can confirm that aoldesktop.exe is writing to the hard drive.
What is the software doing? It'd be great to get more info about what is going on exactly. The only theory that I have is that the software makes a backup so in the event that the browser crashed, having a the browser recover your info would seem like a good idea.
I think aol 9.8 had this and most browsers do. There should be an option to customize aol desktop gold writing to a hard drive.
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AOL Breached in December 2022 and members not told
Inform all members of breaches immediately so we can change our passwords. McAfee informed me in February of the system breach. A lot of Email contacts can be affected in two months. I have since changed my password twice
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Using the right aol feedback tool
There are two ways to submit feedback and report bugs in aol desktop gold. Under help, choose either submit feedback or report a bug.
Submit feedback is how to make aol desktop gold better and report a bug is explaining a problem that you're having with aol desktop gold.
I have used both. My understanding is that the report a bug, lets aol engineers look into the problem, while submit feedback lets the aol staff know about things, which can then be passed onto the engineers.
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AOL GOLD? LET'S TALK IDIOTIC.
THE FREE VERSION OF AOL OFFERS MUCH BETTER PHOTO VIEWING AND EDITING WHICH SHOULD BE INCORPORATED INTO AOL GOLD, THE PAID VERSION. YA THINK? THE RAMPANT IDIOCY AT AOL AND VERIZON IS NEAR BREATHTAKING. AOL GOLD IS RIFE WITH BUILT-IN WEAKNESSES AND ONGOING ISSUES THEY REFUSE TO CORRECT.
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Not Good
There are too many things to talk about here but suffice it to say that AOL has gone so far down the tubes it is ridiculous. Email doesn't work the way it did before. Comments on articles is out of control. It doesn't matter what you say, it will deny your comment based on some ridiculous nonsense that someone says the word you use is bad. Oh, please. Even a medical term is considered 'bad'. ENOUGH!!
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arrange data files to improve performance
Please correct your recent APP that supposedly cleans up data to improve performance - it is now just hanging up my online experience.
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AOL 800# TECH SUPPORT ACTUALLY MAKE PROBLEMS WORSE. READ BELOW
AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These…
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If a person can't sign-on because he forgot his password, how can you expect him to log-on to let you know there's a problem?
Why not try being user friendly? Phoning a landline would work in my case. But sending am e-mail to an account that you can't log-on to seems like a waste of everyone's time.
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Latest update
I don't need to know that microsoft is ending support for windows 7. Every time I sign on, there is a message saying so. There should be an option to not display this message every time I sign on.
Also I got an email from one of the aol testers that might explain why aol is slow at times, but there is no solution. Some of you might have the same issue that I do. I quote,
What appears to be happening is that all your physical memory is being used, and is swapping to the hard drive. We are…
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aol desktop gold running in background
Almost everytime I start aol, my hard drive light stays solid for a good 20 minutes before turning off. Is aol running something in the background that I'm not aware of?
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please allow customers to disable trending suggestionwhen doing search on search bar of AOL Desktop Gold.
please allow customers to disable trending suggestionwhen doing search on search bar of AOL Desktop Gold.
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new "app"
New Apple only App. Please give us "little people" "average Joe's" a break from everything "woke culture" and make the app available for download whereas IT CAN BE DOWNLOADED AND RAN ON A WINDOWS LAPTOP. We are not all part of the Apple Only culture.
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Repetitive Journalism.
Why does AOL have to take a short one paragraph news article and make a novel out of it;. I am talking about the way you repeat the same subject matter over and over and over and over and over and over and over again and again and again and again and again and again. A good article should contain who, what, where and when, Not what where when and who and where and when and who and when and where and what and who and where and when and where etc. etc. etc. etc. etc. Make all your commentary…
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favorites
In Favorites, when creating a file folder and saving websites, there used to be a "red heart" in front of each. Now, AOL has started changing the heart to a company logo (like Allstate, Citibank, etc). I would prefer just keeping the old heart instead. It makes for a cleaner looking file, IMO. Is there anyway of making this an option?
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End aol software manually
A way to end the aol software manually is to use the windows task manager by either pressing ctrl, shift and esc or going to the start button and typing taskmgr.
When the task manager appears, on the applications tab, you can end the aol software by clicking on end task or go to the processes tab, click on the aoldesktop.exe, right click, and left click on end process, and click on yes to confirm.
Two reasons for doing this.
1) If the software just isn't playing nice with you and freezes
or
2) If the software takes over 3… -
Please allow personalization to save.
When I change a setting to personalize my desktop experience, it never saves when I close out of the desktop. I change the search box to not come up when I start up the program and it never sticks. Other choices revert back to default. Please fix this so I can enjoy my experience with this program.
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Details Not Wanted
Why do you list email history in details? It is not helpful and intrusive. Can I delete this feature? Why not ask us before you introduce something like this?
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