Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

79 results found

  1. AOL DESKTOP GOLD

    I randomly experience the inability to log on. Also my version of AOL Gold does not get updated or that I have been so advised.
    know where to check for current version of AOL Gold would be helpful

    Being self employed creates enormous issues when the anomolies occur

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. There is too much verifying backup up addresses.

    Stop all this verifying a backup address. Every week i get this notice to verify the backup addresses and phone number. And frequently you want to send me a verify code on another address that I am not signed in on so a pain to get that code. Maybe every six months you can verify but no more often.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.).

  3. Fix Netflix site. Keep getting error message.

    Getting error message when trying to log on to Netflix. Please fix.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. At nite time I clear all my "Recently Deleted" files folder. The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted"

    At nite time I clear all my "Recently Deleted" files folder.

    The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted" folder. Why?

    Sometimes, all of the nite time deleted files are also now included in the next morning of my "Recently Deleted" folder. Why?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. AOL Defects

    Your software defects should be fixed!
    (1) E-mails saved on my PC should be in a file accessible by non AOLr program tools to allow file recovery if possible in case of file or folder damage.
    (2) Folders now missing due to damage from outside events should be enabled to be deleted by AOL to enable the same name to be reused, now blocked forever.
    (3) AOL should be stopped from automatically and arbitrarily diverting incoming messages to the SPAM folder. This should only be under control of the user.
    (4) Starting AOL for the first time each day takes…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll pass this along to the engineering team. For the other issue I’d like to have one of our Technical Support agents investigate. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  6. When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!

    I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Security question answer should never display in clear text

    When recently signing onto AOL Desktop Gold with one of my secondary screen names, I received a pop-up that stated there was "unusual account" activity and it required the answer to my security question. When I typed that in, it displayed that answer in "clear text" when in fact it should never display a security answer in clear text.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. probems with aol tech fortress

    Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.

    I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.

    Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it. It…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. The actual program stays but the outline is moving and it is annoying and it wont move as soon I move the program with the outline together

    The actual program stays but the outline is moving and it is annoying and it wont move as soon I move the program with the outline together and it will be more convenient.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. AOL Gold is a routine disaster, cannot Fwd emails many days, Address book shows triple for each group.

    AOL Gold is a routing disaster for my wife and me. Many days, it will not Fwd any emails, right now my address book shows triple for the various groups, 2 of the 3 are blank!
    I have been an AOL used since was back in the 1990's. I do not want to change to another server, but about read to. Now we are paying over $5 per month and getting continual frustration what, if anything is being done to make things work right like they used to, when it was a free service?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Return to 9.8.2 or create a NEW AOL

    AOL GOLD HAS NEVER worked out well - is in "Not Responding" mode always, wasting precious time for users plus many other negative modes that are of no service to users - AOL needs to get rid of AOL Gold & create a new system OR return to any of the old systems, which always worked out fine... thank you

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. I don't like this new Desktop version. It is NOT AOL!

    I wake up this morning and my Desktop is now nothing like I'm use to. I do not like it. How can I use the OLD one where I can click on a story or just pass it by. Why has it changed? I don't know how to use this. Is this what other browsers look like? It's one of the reasons why I still use AOL. Would I have to find an earlier version?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. aol desktop gold

    AOL Desktop Gold will not open completely.
    I keep getting an error message that something went wrong.
    While it is trying to open GOLD, an older version pops up

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. unable to launch and log in issue

    unable to launch and log in issue

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We apologize for the inconvenience this has caused you.

    In case you are still experiencing this issue, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

  17. Terrible service and connectivity

    Why can you not keep the chat rooms up and running. Paying for this service has seem to make it worse. I have not been able to sign into chat rooms for 2 days now. Why is Gold so horrible and unstable? Can you even answer this? The chat rooms just keep loading and loading and loading, not one is available. I have been an aol subscriber for 20 years and have never had this kind of experience on here as I have had since it became AOL GOLD...more like fool"s gold

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

  18. Malware content in your news articles

    Why is it that when I open your 70 news articles in the welcome screen, my virus folder filters out about 25% of these tidbits, saying that they are suspicious etc...you should be scanning these first before they get to us. as we should trust you with non-virulent ads/news. Do you agree?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. AOL - My files have lost? I am paying for service that I am not receiving? HELP !

    AOL - My files have lost? I am paying for service that I am not receiving? HELP !

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. POOR PERFORMANCE

    I HATE/ABHOR AOL DESKTOP GOLD. I have never seen such a total failure of a site that was previously working well for many. For this we are paying money??? Performance is horrible and, it is NOT my computer as I've had it checked out by experts who, BTW, echo sentiments about AOL. As soon as I can find a way to transfer all my favorites, saved data, emails, contacts, etc., this 30yr customer is HISTORY. Booo Hisss AOL...shame on you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base