AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Don't like the new format for comments

    Don't like the new format for comments. It's too hard to find what I've previously posted and any replies to any of my posts. Go back to the old way. What do we have here - a new person in charge who wants it his/her way instead of the best way?

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  3. Updating AOL Gold software

    It seems that AOL Gold checks for updates every time I run it. That's fine, but could you enhance the updating process please: 1) If you find that an update is available BUT NOT REQUIRED TO FIX A CRITICAL DEFECT, ask the user whether to update "now" or not. Updating takes a long time and prevents a quick check of email. 2) During an update, display a message or window somewhere indicating an update is in progress. Otherwise we have no idea why things are so slow. 3) When a user chooses to "Check for Updates" from the Help menu,…

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  4. I clicked on a story about a family that heard hissing in it's walls. Why did you give me stories about spiders and volcanoes first?

    Again there was a long drawn-out story that had nothing to do with the original headline about a family hearing a hissing noise in their walls. News for you, AOL - it's a waste of your time doing that because all I do is scroll through them as quickly as possible until I get to where I should have been in the first place.

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  5. AOL Does Not Offer Solutions to Bug or Feedback Reports.

    From March 14th and going forward, I have submitted:

    1. Two Bug reports.
    2. Two Feedback reports. (One response requested more information, which I supplied.)
    3. Contacted AOL via phone twice. (They were of no help.)

    When can I expect to receive a solution to the reports mentioned in the above contacts?

    I use AOL Gold and Windows 10.

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  6. Provide AOL Desktop for macOS Catalina

    AOL Desktop Gold needs to add support for macOS Catalina and future releases. The laptop world is not all Windows users. Telling Apple Mac users to "use browser access" is not a good response.

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  7. I would like to use AOL chats on my devices, but you don't allow it!

    I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?

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  8. AOL GOLD IS A TOTAL DISASTER

    AOL GOLD IS A DISASTER. YOU RUN UPDATES IN THE BACKGROUND WITHOUT ANY NOTICE OF WHAT IT IS OR WHY. THEREAFTER THE SO-CALLED UPDATES BRING HAVOC TO THE CUSTOMER (CONTRARY TO YOUR TECH SUPPORT PEOPLE'S SCRIPT - WE ARE NOT MEMBERS WE ARE CUSTOMERS - YOU'VE LOST SIGHT OF THAT) WITH STORED ON MY PC FILES LOST, WINDOW SIZE AND POSITION LOST AND NOT SUSTAINED WHEN REAPPLIED, MAIL IS SLOW TO LOAD, THE PROGRAM HANGS UP FOR NO APPARENT REASON CAUSING THE CUSTOMER TO HAVE TO CLOSE IT AND RELOAD, REINSTALLING THE PROGRAM IS NO BETTER, MAIL PREFERENCES AND FONTS…

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  9. The View

    "The View" cannot get off the air fast enough. It is dumber that whale ****.

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  10. Keeping AOL update with the Times

    Well we have been with AOL for Years. Now you charge to use it. I can't log in to my bank Account with AOL. I have to use Google chrome to log in now. I call the Bank Support they said AOL is so old that your not keeping up with your updating your Software. So we pay so start keeping up with the TIMES.. So I'll give you guys a little time to fix this problem or i'am to change.Microsoft Explorer. Thank You

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  11. Aol Desktop Gold

    Is there a way we can remove the advertisement in the ala carte DG mailbox and when downloading a program using the same software?

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  12. Sluggish AOL Gold - the Answer

    I recently found AOL email inboxes and sent boxes taking for ever to open and generally sluggish, The problem was caused by me having masses of previous emails still held in the system. I created new in and sent folders for my old emails and transferred the old emails to the new folders. It took time. An alternative would be to delete the old in and sent emails if unwanted. My current email folders now work most efficiently and I get instant access.. So the fault was mine and not AOL's.

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  13. why do we complain aol never does anything about anything

    why do we complain aol never does anything about anything do some thiing !!!!!

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  14. weather

    The weather report should return to its previous format of 7 days.

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  15. Using AOL Help Page is Useless

    Using AOL Help Page is Useless

    Using the listings on the Help page are hopeless. When trying to look up exact words listed on your webpage or words listed in your toolbar and elsewhere, an unmanageable list appears. They are not in any type of order or group. The Search option is useless.

    For example, when I tried looking up Toolbar – Quick View, I finally stopped after going through 10 pages.

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  16. Editors!!!!

    What country do your editors come from? They are complete **********!!!!!!

    Also, get rid of Yahoo or Yoohoo videos on Welcome Page!!!!!!!!!!!!!!!
    AOL has really gone below *
    ***** level!!!!!!!!!!!!!

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  17. refreshing to often

    Why do I have to keep refreshing comments in conversations. works for for about 2 minutes and then I have to refresh to see more?

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  18. SAD!!!!!!!

    AOL is "Boring the **** out of me" with all their garbage!!!!!

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  19. Millennials

    Millennials are the dumbest people this country has ever had. They are so stupid they make a rock look smart. They are the result of kiss *** parents and ******** public schools and liberal colleges who do not know their *** from a hole in the ground.

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  20. Chat abuser

    Actions has not been taken to an abusive chatter inside the AOL desktop gold chat room, I have emailed TOS general about the abuse but still no action has been taken. Please take action against this abusive chatter.

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