AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
78 results found
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Every time I try to sign on I get the message that the software needed to sign on must be reloaded. Why was it erased at all?
When working off line w/Microsoft Word I keep getting a reminder that the software needed to sign-on to AOL needs to be added. Your pop-up message contaminated my Word data file and now I can't erase, close or access the file. Thanks a lot. I lost 1/2 hours work and now the file is inaccessible! It seems your software is erased every time I log off. Why? Why? I've been a loyal customer for over 25 years and you are on the verge of losing me.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold stinks... absolutely
I've had an AOL subscription for more than 20 years and have saved my read email chain going back to the earliest days of my subscription. I've moved, relatively painlessly, through various versions of AOL desktop from its beginnings. But AOL Desktop GOLD is clearly more about distributing ADS than it is about the needs or wants of AOL subscribers. About six weeks into my AOL Gold experience, the desktop quit working completely and I had to call for support to get it to allow me to sign on with any user name. The support person did her job and…
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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What has happened with your spam control? Every email I have sent is now returning spam from that address
Get spam control! I will have to leave AOL because I waste so much time dealing with this issue.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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AOL Gold Email Issue with Sent From Name
All emails I send out show to others as being sent from my husband. We have separate emails within AOL but my son and I are under his account. This was never an issue until we installed AOL Gold. I have called the help line and they cannot resolve it. There is no reason it should be doing this and after a year this is very frustrating. Please fix this issue.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Here's an idea -- write software that will connect 99% of the time and upon which one can rely. This is a great idea.
Here's an idea -- write software that will connect 99% of the time and upon which one can rely. This is a great idea.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Computer processor is working too hard
My Computer processor is working too hard, making a lot of noise when ever signed on with AOL Gold. What is your software doing to my computer? The processor is constantly working as if it is computing some complex program or downloading / uploading a huge file/ Even if I am doing nothing. As soon as I sign off or shut down AOL Gold the noise goes away. Earlier versions of AOL did not cause the same symptoms. I am being exposed to harmful noise and my computer is being overworked. WHY?
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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unable to launch and log in issue
unable to launch and log in issue
We apologize for the inconvenience this has caused you.
In case you are still experiencing this issue, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Questions
has AOL started sending out TOS warning emails ? IF so, why does it reference AOL GOLD DESKTOP MESSENGER which doesnt exist and also has AOL send out recent emails with a survey request
Please call our AOL Desktop Gold team at 1-888-265-3733 so one of our agents can check the legitimacy of the email.
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AOL appears to be interfering with basic functions of my laptop !
Why is it that, all of a sudden, my "Print Screen" function will not work at all if I have AOL running? Extremely annoying! It works just fine if AOL is shut down, so it must be something to do with AOL.....
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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What's the point in removing features for paying customers?
Still not having received photos and messages sent from not only my own phone but those of family members from nearly a month ago, I decided to message my phone from my aol mail yesterday. I got the message but my phone informed me that "this user does not support replies" so, for years as a free member I was able to receive messages from my family to my aol mail, but now that I am a paying member again I can't?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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my background picture disappeared. Why???
my background picture disappeared. Why???
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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Keep being prompted to buy an additional aol desktop gold subscription
I keep being prompted to pay for a desktop gold account for one of my user names. Why must I pay for another account when I already have one? It goes on to tell me that I will have to retrieve my email from aol.com if I dont purchase another gold account. Isnt this double dipping?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Blocking Pop-Ups does not work, and articles cannot then be read. FIX IT!
Click on any article with text, and you can't read it because pop-ups ads keep popping up -- even when you've selected to "Block all Pop-Ups." And, the same ads keep coming up. I lost count of how many times I've given up and clicked out of some article. AOL is beginning to have the same reputation that COMCAST has. POOR SERVICE!
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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AOL Reading & Writing our DB folder every time we start AOL software
This file:
"User ID.sqlite.backup-journal" in the AOL Desktop Data DB Folder killing our hard drive by reading and writing for 20 minutes every time we start the AOL software.
Would you please find the solution to stop this annoying file from doing the above and killing our hard drive every time we start AOL.
Your reply is required.
wfarah1200@aol.comI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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my aol desappeared from my computer
unable to get it back. what is happening?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Thank you for yet ANOTHER unwanted shortcut on my desktop
Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.
You folks really suck.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733.
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