AOL Desktop Gold

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. VERY WEIRD Result writing an email, with underscore character ("_")

    While entering an Underscore as part of a file name in an email
    (I.E. under_in-middle.pdf) the underscore did not show?! ... I copy/pasted that string elsewhere and it did display !!??

    I tested many underscores on a blank line in the same email - and they ALL SHOWED!?!

    ONLY in that one section where I could not get the underscore to show, even copy/paste of an underscore in another line to that one
    spot, it would not show?!

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. ADG matching Win 10 Theme

    I was wondering if the top bar colour could match the current Win 10 colour them like other apps and software do within that OS environment.

    Also I don't believe the background image changing option within the client shouldn't be listed under 'FILE' it doesn't make sense, 'Settings' would be a better option and location for that facility

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Downloading in AOL 11 needs some tweaking

    I ran into a few glitches in downloading a file in 11 that should replace an existing Excel file in a folder with several files.

    Downloading a file to replace an existing file in 11 doesn't have the option of replacing the existing file nor does it open a folder that has several files including the file to to be replaced.

    Specifically -- Downloading an Excel file that should replace an existing Excel file in a folder with 'related' files (in this case a membership data base file, a dues paid file, etc.).

    1) email received with the updated membership…

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. In Gold, the ability to elect to defeat Tab Browsing completely, needs to be restored!

    Tab Browsing is a very serious detriment to the way we do research! It also needlessly occupies about a half inch of valuable vertical space on our screen. Whenever a new feature is added, AOL should design the option to defeat it if undesirable to the customer. It is disrespectful to do otherwise and it just be comes clutter. This alone is the greatest deterrent to retaining our business!

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. On the AOL APP for Android phones, there is ability to select: ALL, Read, UNRead, etc..

    when I go to ANY email folder on the phone APP, I can choose 'view UNREAD' or others

    This would be a VERY NICE enhancement for the Desktop.

    253rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Keep taking things away

    Pretty soon there will be nothing left. Now got a notice that TV Listing is stopping on 5/31.

    199th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1761 brings back "Re-enter password" after sleeping

    was happening several releases ago, got fixed, now broke again.

    When Windows goes into sleep mode, upon wakening - AOL requires password again - EVEN THOUGH on my desktop, it is remembered!! (i.e. not needed to log on)

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Browsing History

    Thank for adding more to the browsing history!

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email.

    When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email. Now it just inserts it at the smallest font available. If you write next to the link now your text looks out of order of sorts.t

    253rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix Email formatting.

    While writing an email, in the pull-down - click "Compose as plain text"... works as it did in older version

    BUT, next, click "Compose as HTML" - and all line feeds, blank lines, and multiple spaces disappear. You are left with a single long line of words.

    176th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. When Copying hyperlinked text - COPY the URL too

    when I copy text that has an added hyperlink, the 'hidden' URL is no longer copied with the text. The text does appear with the color of a possible URL, but none is present.

    The 'dropdown' (right mouse click) shows that I CAN ADD a hyperlink but no EDIT or ADD the HYPERLINK' thus none was copied

    131st ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dates were changed on attached files when downloaded

    two months ago, I received an email with one attachment: A ZIP file.
    I had downloaded that one ZIP file. When the ZIP file was processed, I had 14 files with their original date, years old..

    Today, I looked at that older email (in an AOL folder) and there were 14 separate files, instead of the original ZIP file,

    When ALL were downloaded they received all NEW, Current DATES!!

    I Lost all their original Created Dates!

    219th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Black Page when Clicking URL in email

    often when clicking URL in an email I get a black screen in the browser. Reload doesn't help, but canceling the page, reclicking the URL will work. Sometimes having to cancel & reclick more than once.

    No pattern as to when, just often enough to annoy.

    I will Report as Bug the next time it happens.

    199th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. When I open Gold and the sign in area is shown, there is no indication that the "Data Mask" function is present.

    I don't want my keystrokes to be seen by anyone. When Gold is opened, the Data Mask feature should be shown before login and password. Please fix this in Gold.

    253rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions

    You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions. I don't think your tech help people know how to get this to work. I have seen feed back from posters who have tried your suggestion re EDIT etc. Thanks for your reply. I appreciate it. .. Nancy

    199th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. INSERT LINK :-(

    1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
    IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
    WHAT A ****?
    IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?

    2) ...  WHO ARE  THE DEVELOPERS AND FROM WHAT COUNTRY,
    YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
    WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!

    3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8  VERSION !!!!!!!
    WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y

    4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…

    199th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow all AOL.com mail free users to use the beta software

    As of January 24, 2017, you all have cut off letting free AOL mail users to beta test, use, and contribute to this beta program. I had all four of my screen names registered and set up to use this service and so did my mom. Mom and I have both been involved with your service in some form or another since we first signed up as paid dial up subscribers back in 1993. Remember that? That was back when AOL ran on DOS from a 3 and half inch floppy drive. Now, look how far you all have progressed.…

    85th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sorting of emails on "Type" not working.

    The "Type" column, when sorted sorts by date, not the type (image, attachment, or just text)

    253rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base