AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
-
Return to the old version of COMMENTS ON AN ARTICLE. When a person replies and you click on it it WILL NOT take you to the response.
Roll back the programming on being able to comment on articles. In the new version when someone replies and you click on the link it does not take you to the comment to respond. Instead it open the article and you have to click on show more replies in every section and begin searching for the comment. It is time consuming and tedious. Is is NOT USER FRIENDLY!
112th ranked -
Save To My PC
When the heck did you change the 'saved to my pc'? It used to save to a folder in My Documents ON MY COMPUTER! It was great as I didn't have to get on line to sign in to AOL to see mails I saved to MY PC! I don't like the idea of having to sign on to my email account, which requires an online connection to look for something I saved to my computer. Please bring back that feature.
22nd ranked -
Clarity of font changed on Desktop Gold .
Clarity of font changed on Desktop Gold for the worse. Please restore to prior settings.
64th ranked -
Please upgrade your Billing System to allow Members to pay manually.
Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.
143rd ranked -
When I'm using Aol Desktop Gold, I wanted to have the check box beside the "from" field.
The "from' field makes organizing my mails easier, like wise when deleting them.
226th ranked -
Export Favorites to a different Browser
Please allow us to Export our "Favorites file" from AOL to another browser.
194th ranked -
new mail sound
It is very frustrating that you can customize the sound for Welcome, You've Got Mail, and Goodbye but not for More Mail. In previous versions of AOL, I would assign the "You've Got Mail" sound to the "More Mail" command via Control Panel/Sound in Windows because you could barely hear the little CLICK sound it makes when you receive mail while logged into AOL. The AOL sounds no longer appear here and cannot be altered. So now we are stuck with the inaudible default click. Since these AOL software sounds no longer appear in Windows, would you please allow this…
99th ranked -
When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then r
When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then remove the darn print button that is in it.
64th rankedHi,
Thanks for taking the time to reach out. We’re planning to add the print functionality back to the address book, so that’s why the print icon remains there.
We appreciate your patience and will let you know once the functionality returns.
Sincerely,
AOL Product Support -
WHEN I HIT THE ENTER KEY TO SEND A MESSAGE, IT IS NOT SENT. I MUST CLICK ON THE SEND ICON NOW. NOT AS IT WAS BEFORE. ALSO THE FONT ISSUE.
WHEN I AM USING A CHAT ROOM AND TRYING TO SEND A POST--- WHEN IN HIT THE ENTER KEY THE POST IS NOT SENT. I MUST CLICK SEND. ALSO THE FONT OF MY NEWS PAGES AND TEXT IS NOT THE SAME SINCE I HAD AOL TECH WORK ON THIS.
194th ranked -
The signature page
The signature page with the AOL Gold Desktop has an issue with my picture being TOO large. I have three other signature pages with pictures and they work fine. Can you fix this
226th ranked -
226th ranked
-
DISABLE SPAM CONTROL COMPLETELY
I want to disable spam controls completely. Your current program puts too many items into the spam folder including desired mail.
194th ranked -
Cursor default
Place the cursor on Quick Find as the default.
226th ranked -
Use Tab Key to put more space in between embedded images.
allow us to use the tab key to put more space in between embedded pictures in the mail. Now I can only use the spacebar, and only lets me enter one space in between.
194th ranked -
How do I add new fonts to AOL Gold? Used to be able to use Edwardian script to make fancy messages but the choices with GOLD are limited??
Need more font choices such as Edwardian script or such to make nice cards or messages. Old version allowed more fonts and/or ability to add fonts? Can we add new fonts?
11th rankedWe appreciate your feedback and will be adding more fonts in the future. Thanks for reaching out and making us aware of this request!
Sincerely,
AOL Product Support -
Attachment Preview option
I use desktop software for email & I appreciate to have an option to preview the attachment prior downloading the attachment. In this manner can only download those attachments which are required for future reference and discard those after reading. This option is not currently available. Please do the needful to have this option and advise.
72nd ranked -
Improve toolbar with new icons, fixing distorted ones, and customizing the ENTIRE toolbar
Here are some suggestions:
1: Some of the icons are distorted and fuzzy. Please fix visual appearance.
It would be nice to be able to customize the ENTIRE toolbar. Some icons I haven't even touched, such as Explore or Finance.
The SEARCH button on the toolbar is out of place compared to the other buttons... it's dark. In previous beta tests (YEARS ago) it used to be either a yellow or gold color with dark text.
Can we please get some updates on some of the icons? For example, the EXPLORE icon needs to look like binoculars, or maybe a…
86th ranked -
Subject: Scroll bar and buttons are too close - need a buffer region between them
Subject: Re: Case #11254368
Original Message: When reading e-mail on AOL Desktop Gold for Windows 10, the scroll bar is so close to the buttons that I often mistakenly hit the Report Spam button. I recently did that when reading email from an organization for which I am a member of the Steering Committee. It resulted in my being unsubscribed to the organization's email list. Highly embarrassing! Your representative suggested that I use aol.com where the buttons are on the top rather than on the side. Unfortunately, my emails are not saved to my Incoming/Saved Mail folder on my PC…194th ranked -
Aol Desktop Gold
Suggest you offer an option in the settings for mail to always show oldest "New" mail at the top, and newest at the bottom permanently. Currently, I have to click on 'Date' every time to reverse the order of display!
194th ranked -
Export Address Book in AOL Gold to the AOL App
I have been told by AOL Tech Support that the address book from Desktop Gold or aol.com cannot be obtained from the cell phone app of AOL. I would like this added so I do not have to log onto a computer to obtain contact information such as telephone numbers, addresses, notes, etc. Just having their email address available is not enough when you are away from your computer. If not possible, please make it easy to export this information to another email app or program such as Outlook or Google.
169th ranked
- Don't see your idea?