AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Spam Mail Deletion

    I would suggest that recently deleted "Spam Mail" should go into the "Recently Deleted" folder the way previous versions (Blue) of AOL did for years. This would allow review prior to permanent deletion, esp. if the Spam Mail were deleted in error.

    4th ranked
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    Gathering Feedback  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Restore Email Headings with Date on Far Right

    Please restore or give the ability to move the date on the email headings to the far right

    40th ranked
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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    We’re happy to help! Can you provide some more details about your request? For example, do you want the ability to drop and drag the Date column so it’s on the far right of the message view?

    Sincerely,
    AOL Product Support

  3. Audio confirmation when saving a web site to Favorite Places.

    I liked a feature on the old AOL software that gave you an Audio confirmation when you saved a website to a Favorite place folder. Very similar to now (on Gold) when I save an email to a folder on my "PC" you get an Audio sound plus a pop up box confirming the action. I don't need a pop up box but would like an Audio confirmation of my action.

    110th ranked
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    Gathering Feedback  ·  0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  4. Saving individual mail folders in Gold

    Bring back the old way of saving mail folders in your Personal Filing Cabinet like it has been since the beginning of AOL - yes I have been a paying member since the day it started and with Gold can no longer save the individual folders in the Mail to another location like a DVD or memory stick. These folders get way too big and non-manageable over time
    If you right click on a saved mail folder now in Gold it says :"Save Folder As" - like it always has - but when you click on it nothing happens.
    This…

    45th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mew emojis are nice but most of them are too small to use. You can't make them larger using font size.

    Please make them work with choice of font sizes so we can make them larger.

    23rd ranked
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    Gathering Feedback  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. How do I delete email headers & footers when printing?

    If I don't want email headers and footers to appear on printed email, how do I turn this feature off by default? The workaround in print preview has an easy check the box option, but only for that particular email.

    150th ranked
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    Gathering Feedback  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. WHY DO YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING??? I CALLED AND I THOUGHT YOU REP FIXED THE PROBLEM.

    WHY DOES YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING WHILE I AM DOING OTHER THINGS ON MY COMPUTER. I THOUGHT THE REP FIXED IT...1/2 HOUR WASTED. I AM NOT INTERESTED. LET ME REPEAT, I AM NOT INTERESTED. PERHAPS I SHOULD START OPENING UP THE AD AND EXPRESS MY OPINIONS TO THEM ABOUT AOL.

    150th ranked
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    Gathering Feedback  ·  0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  8. The word I should always be in upper case. When I type it as i, this is incorrect. GOLD program does not show this as an error.

    The word I should always be in upper case. When I type it as i (LOWER CASE), this is incorrect. GOLD program does not show this as an error.

    Second issue If I have to type a word or name that is correct for my
    use, I get a "QUESTIONABLE" along with YOUR list of suggestions. What happens if those suggestions are not what I need or want?  There is no way to correct or amend the word in the QUESTIONABLE area. There is no cursor in that area. There is also no way to save that word IN ORDER…

    127th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. The print on e-mail is a very light blue. It should be darker like this line.

    the print on e-mail is very faint. It should be darkr, and larger

    174th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. spell check

    Please give us back the Skip all option in Spell check in a document with proper names or items not recognized by spell check: You kept Replace all so why not Skip all!
    And please all us to start spell check where the curser is: Since we cannot click Skip All we have to repeat every word we want to keep that you do no recognize which in a long email can be time consuming!
    Bottom line after reading all the other suggestions, just give us back 9.8! When something isn't broken don't fix it! Gold is a disaster on…

    53rd ranked
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    Gathering Feedback  ·  3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

    10th ranked
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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. complaints

    one of your advertisers is using a Walmart gift card scam that voilated several laws including SS# and credti card number

    150th ranked
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. What the he heck

    What exactly is wrong with posting "United Negro College Fund" in a chat room ??

    127th ranked
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    Under Review  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Folders can't be moved to "Saved on AOL"

    We ought to be able to Copy "Saved on my PC" folders to "Saved on AOL" as there are several selective backup utilities that can only see content on "Saved on AOL" folders.

    As another reviewer said, the Manage Folders functions "Move" and "Save Folder As" functions are not working.

    150th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. Address Book function

    Before ADG it was possible to "letter search" the names and email addresses. That is, pressing the letter of the name or email address would take you to the first name/email address in the group with that letter. Have to manually tab down the list now to get to names/email addresses that we want to access or add to a group.

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    Gathering Feedback  ·  1 comment  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  16. Request improved emoticon selections in email

    The current choices for emoticons in email is poor.

    33rd ranked
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    Gathering Feedback  ·  4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. forward mail

    I would like to be able to forward all of my mail to another email address for answering while I am away. But all I can do is use an auto responder. There should be a an email setting of "forward all mail to: [enter an email address]" with an option to choose "until revoked" or for "X" number of days.

    84th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. retrieving saved Favorites

    The previous AOL saved Favorites that I could open. When opened, it was a list of all of my Favorites and all I had to do was click on one and the website opened.
    This stupid Gold saves as a FAV file that cannot be opened matter what I try.

    PLEASE GO BACK TO THE GREAT PROGRAM THAT OPENED THE SAVED FAVORITES AS A LIST SO THAT THE WEBSITE I WANT CAN BE OPENED WITH JUST ONE CLICK!!!!!!!!!!!

    I AM GOING TO POST THIS MESSAGE UNTIL YOU MAKE THINGS RIGHT!!!!!!!!!!!

    110th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. The red number for new mail is much too small and we must strain to see it.

    Please enlarge it. We keep checking for new mail and the number is hard to see.

    60th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 174th ranked
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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