AOL Desktop Gold Beta

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change! Click here to go to the Beta Landing page for a list of the latest features and fixes.

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

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  1. can't log in with 1703 Invalid Application Key or Return URL We are blocking this request for security reasons because the referring sit

    Invalid Application Key or Return URL

    We are blocking this request for security reasons because the referring site has sent invalid request parameters.

    If you are the developer, please make sure to pass all required parameters. Otherwise, please report this error to the referring site's administrator.

    10 votes
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      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 5 votes
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        Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • There are NUMEROUS 'suggested' problems not being fixed.

        I, and others, have been suggesting problems that need to be fixed - yet none are being done ever since you've forced users onto the Gold Beta.

        Will this BETA ever get the fixes being asked for?

        4 votes
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          Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • All windows positions should be saveable including mail status and others.

          All windows positions should be save able including mail status and others. Also about time to include background art to mail.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Browsing History

            Thank for adding more to the browsing history!

            1 vote
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              Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • PLEASE, PLEASE , PLEASE FIX "THE BASICS"

              FIX THE BASICS AOL GOLD IS WORST PROGRAM I EVER USED. I BEEN USING COMPUTERS SINCE 1987.

              1.) SAVE DRAFT SHOULD SAVE THE ORIGINAL DRAFT ONLY
              "1 TIME" IT SAVES MULTIPLE COPIES.

              2) COPY, PASTE, CUT, UNDO, SPELL CHECK WORKS ONLY 50% OF TIME.

              3. BROWESER EDIT WORKS 50% OF TIME

              4. IT TAKES 4-10 CLICKS FOR EMAIL TO OPEN SOMETIMES IT FREEZES.DOESNT OPEN AT ALL, OR WILL NOT SEND.

              THESE ARE BASIC EMAIL FEATURES WE USE EVERY DAY. ARE WE HAVING A LANGUAGE BARRIER HERE, YOU ARE FIXING THINGS NORMAL PEOPLE USE ONCE A MONTH!!!

              1 vote
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                Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • FIX BASIC BROWSER BUGS P-L-E-A-S-E

                FORGET STICKY KEYS, AND SORTING ORDER. FIS THE BASICS. AFTER 2O YRS I NEVER SAW WEBSITE WITH SO MANY ERRORS, ITS TECH 1989 ALL OVER AGAIN
                I USE COPY PASTE, & SPELL CHECK EVERY TIME I SIG ON/

                AOL GOLD BROWSER HARDLY FUNCTIONS.
                1...SPELL CHECK IN WEBSITES-FORMS WORKS 25% OF TIME
                2....COPY PASTE WORKD 25% OF TIME
                3... EROR MESSAGES 50% OF TIME
                4... EMAIL SUBJECT BAR, CANT PASTE REPEAT SUBJECTS.
                5.. PROGRAMMERS SHOUDL USE THE EMAIL AND AOL BROWSER ... IN 1 DAY THEY WILL SEE MOST OF THE ERRORS.

                3 votes
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                  Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • almost all the windows size and position can be set but Not ALL. LIke email status,

                  Make all the windows size and position have the ability to be set. Now it is most, but not all.

                  1 vote
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                    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Account Info error

                    Beta 1695 - often getting an error message at sign on "error retrieving account info please try again. Sometimes, while online I get knocked off with "Goodbye" and that message.

                    3 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

                      1. Open AOL Desktop Gold.
                      2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
                      3. Type a short description of the problem, and click Send.

                    • Please give line spacing selection

                      I have the wording for some emails I regularly send on MSWord.doc document files, where single line spacing is used. When I copy and paste to an AOL send email the line spacing becomes double. Can this be fixed please?

                      2 votes
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                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • COPY-PASTE to Email stopped working in 1746 release

                        Copy/paste of an image stopped working. The previous copied text remains in the copy-buffer, and though a distinct COPY IMAGE is performed, the old copied text keeps being pasted.

                        1 vote
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                          Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • With all you fixes...now I can't save a gif from an email

                          I can't save a gif since today's updates...I use Gold beta. it just started.
                          If the aren't attached, I can't save it. They download fine.

                          1 vote
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                            Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • ODD Warning message

                            When bringing up Googe, I get the following warning:

                            "We've detected you're using an older version of Chrome".. & "Reinstall to stay secure"

                            If you are using Chrome's engine with the desktop browser, THEN PLEASE get it updated!!

                            1 vote
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                              Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • VERY WEIRD Result writing an email, with underscore character ("_")

                              While entering an Underscore as part of a file name in an email
                              (I.E. under_in-middle.pdf) the underscore did not show?! ... I copy/pasted that string elsewhere and it did display !!??

                              I tested many underscores on a blank line in the same email - and they ALL SHOWED!?!
                              ONLY in that one section where I could not get the underscore to show, even copy/paste of an underscore in another line to that one
                              spot, it would not show?!

                              1 vote
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                                Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fix the "Insert a Text File " for email..

                                When I use the "Insert a Text file" from the email drop-down,
                                ALL comes in without line-breaks and multiple blanks.
                                Basically all formatting is lost making the use of this function worthless.

                                1 vote
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                                  Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Please try clearing the Footprints in the new AOL Desktop.

                                    Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

                                    If the issue persists please let us known what happens when you attempt to sign in and if you receive an error message.

                                  • version 11.0.1630 still seems buggy in performance slow and hangs up anyone else with this issue

                                    maybe too many bells and whistles slowing down performance any way those non mandatory features or add ons can be removed? anyone else noticiing sluggish performance and hang ups???

                                    7 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Please report this problem to our AOL Desktop Gold team so they can investigate it further:

                                      1. Click the Help button in the top-right corner of the AOL Desktop window
                                      2. Select Report a Bug from the drop-down menu

                                      If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

                                    • Aren't deleted emails supposed to go into "Trash"?

                                      Again, You gave the wrong answer - and locked the comments out..

                                      I don't need incomplete and "How it's 'supposed' to work"
                                      - THIS IS A BUG --
                                      Deleted emails go into trash for LESS THAN A SECOND AND IMMEDIATELY DISAPPEAR They do not last 7 days or 7 seconds..
                                      REFRESH doesn't work, there are never any mails even after rebooting the system

                                      Please stop quickly grabbing one key word and posting the wrong responses. Read the entire box.

                                      1 vote
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Help from Beta Testers on this board

                                        To the person who just said:"Don't know about the rest of you Beta Testers, but it seems most of the time I send in Feedback and get a reply it has little to do with the problem reported. " ,,,,,,,,I COMPLETELY AGREE AND RIGHT AFTER YOU POSTED THEY CLOSED IT SO NO MORE COMMENTS COULD BE MADE.

                                        3 votes
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                                          Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Top line - Edit - Find in Top Window .. Needs count

                                          When using the Find in Top Window (A *VERY* useful tool!)
                                          there is NO count of items found. When the searched for word is NOT in the top window, no indication is given (i.e. Not Found!) and when many are found, well same thing - no count..

                                          1 vote
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                                            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          AOL Desktop Gold Beta

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