AOL Desktop Gold Beta

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change! Click here to go to the Beta Landing page for a list of the latest features and fixes.

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

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  1. Send Feedback Forum Disorganized

    This Feedback forum was a nice idea, but has become useless. New posts need to be on top, posts need a date. We're confused as to what happened and when. Recently Aol pulled back the Beta version, but to what? Where are we now? How are we supposed to help you if you don't help us?

    4 votes
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      Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Very ODD reappearance of UNWANTED Address book ID

      A few releases back, a contact that I write to stopped getting my emails.
      I found that their emails were going to their ALTERNATE ID, which i had in my address book for them.
      I deleted that alternate ID, SAVED the changed address book entry,
      BUT THEN -- the next new desktop release RESTORES that ALTERNATE ID -- AND again, uses it as the primary to send to!! ...

      This is re-occurring at each of the last 4 releases!!
      I delete that no-longer-wanted ALTERNATE ID, and it comes back on the next release !?!

      1 vote
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        Under Review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • I ABSOLUTELY NEED -- RED Color in emails

        I've been requesting this since you forced us off the working Desktop

        I NEED to use RED when dealing with customers...

        The button is present but has never worked!

        You are forcing me to use alternative emails, which may well be permanent.

        2 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Since comments are closed on my issue...

          I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
          I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to…

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • can't log in with 1703 Invalid Application Key or Return URL We are blocking this request for security reasons because the referring sit

            Invalid Application Key or Return URL

            We are blocking this request for security reasons because the referring site has sent invalid request parameters.

            If you are the developer, please make sure to pass all required parameters. Otherwise, please report this error to the referring site's administrator.

            10 votes
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              10 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Keep taking things away

              Pretty soon there will be nothing left. Now got a notice that TV Listing is stopping on 5/31.

              1 vote
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                Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 4 votes
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                  Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Fix email "Delete" button.

                  Running Revision 11.0.1804. I have selected "Display next message when current message is deleted". When I Click on the "Delete" button, the button moves about an inch to the right, and nothing else happens. When I click the relocated button, the current email is deleted, the window closes, and I'm back to the mailbox.

                  1 vote
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                    Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • AOL GOLD IS A DEFECTIVE PROGRAM

                    AOL GOLD IS A DEFECTIVE PROGRAM
                    AOL GOLD DEVELOPERS (PROGRAMMERS) SHOULD BE FORCED TO BECOME AOL USERS,

                    THEY WOULD FIND ALL THE ERRORS & PROBLEMS IN 1 WEEK.

                    I AM EMBARESSED FOR THIS TEAM. I HAVE PROGRAMMERS IN CHINA AND USA, WHO WOULD HAVE HAD THINGS FIXED 10 X FASTER.

                    "BEST OR NOTHING" IS AMERICAN PHYLOSOPHY AND WHY AMERICA BECAME #1 COUNTRY IN THE WORLD IN 200 YEARS.

                    & REST OF THE "LAID BACK" 3RD WORLD STILL LIVES PRIMITIVE LIVES
                    BECAUSE THEY PRACITICE.
                    "GOOD ENOUGH"
                    3RD WORLD PHYLOSOPHY.

                    "NOT EXCELLENCE" AMERICA WAS FOUNDED ON!

                    2 votes
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                      Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • can't handle large PFC..

                      aol gold can't handle a large PFC..constantly accessing the hard drive..this doesn't happen with my other screen names that have a small PFC..the old AOL did not have this issue..

                      2 votes
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                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1761 brings back "Re-enter password" after sleeping

                        was happening several releases ago, got fixed, now broke again.

                        When Windows goes into sleep mode, upon wakening - AOL requires password again - EVEN THOUGH on my desktop, it is remembered!! (i.e. not needed to log on)

                        2 votes
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                          Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • almost all the windows size and position can be set but Not ALL. LIke email status,

                          Make all the windows size and position have the ability to be set. Now it is most, but not all.

                          3 votes
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                            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • There are NUMEROUS 'suggested' problems not being fixed.

                              I, and others, have been suggesting problems that need to be fixed - yet none are being done ever since you've forced users onto the Gold Beta.

                              Will this BETA ever get the fixes being asked for?

                              4 votes
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                                Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • So? I post this ..............and?

                                So? I post this ..............the below, and they tell me to :
                                "Select “Clear Footprints” from the Browser Settings.
                                No need to wait for a confirmation message, the Footprints will be cleared immediately."

                                The above is a novice technicians "cover all" response when...they have no clue. I have an advanced script, that not only clears IE< firefox, chrome AND AOL's "special" browser cache, it clears memory at admin level authority. It is run on demand and scheduled to run periodically during the day. I have used this script successfully for years. In its design I spoke with AOL engineers on…

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Please make sure you have the latest AOL Desktop Gold Beta version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

                                  If the version is lower than 11.0.1781, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

                                  If the issue persists after updating the AOL Desktop, please let us know.

                                • Browsing History

                                  Thank for adding more to the browsing history!

                                  2 votes
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                                    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email.

                                    When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email. Now it just inserts it at the smallest font available. If you write next to the link now your text looks out of order of sorts.t

                                    1 vote
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                                      Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Thanks for all the fixes -- BUT...

                                      Glad to see the huge number of corrections, but there's many more before your done..

                                      This one -- Still NO Color selections for the font in emails

                                      1 vote
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                                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • COPY-PASTE to Email stopped working in 1746 release

                                        Copy/paste of an image stopped working. The previous copied text remains in the copy-buffer, and though a distinct COPY IMAGE is performed, the old copied text keeps being pasted.

                                        2 votes
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                                          Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • PLEASE, PLEASE , PLEASE FIX "THE BASICS"

                                          FIX THE BASICS AOL GOLD IS WORST PROGRAM I EVER USED. I BEEN USING COMPUTERS SINCE 1987.

                                          1.) SAVE DRAFT SHOULD SAVE THE ORIGINAL DRAFT ONLY
                                          "1 TIME" IT SAVES MULTIPLE COPIES.

                                          2) COPY, PASTE, CUT, UNDO, SPELL CHECK WORKS ONLY 50% OF TIME.

                                          3. BROWESER EDIT WORKS 50% OF TIME

                                          4. IT TAKES 4-10 CLICKS FOR EMAIL TO OPEN SOMETIMES IT FREEZES.DOESNT OPEN AT ALL, OR WILL NOT SEND.

                                          THESE ARE BASIC EMAIL FEATURES WE USE EVERY DAY. ARE WE HAVING A LANGUAGE BARRIER HERE, YOU ARE FIXING THINGS NORMAL PEOPLE USE ONCE A MONTH!!!

                                          1 vote
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                                            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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