AOL Desktop Gold Beta

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change! Click here to go to the Beta Landing page for a list of the latest features and fixes.

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. 10th ranked
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      32 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Bring back feature to automatically start AOL when it crashes

      There was a box to check in 9.8 if you wanted AOL to automatically restart after a crash.

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        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 73rd ranked
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          Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • File Downloading

          When an email has a file attached now, (1) it doesn't open like they used to and (2) there is no means to open files via Aol software like before. This is crazy! Now if you download something you have to find it on your computer which isn't always easy.

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            6 comments  ·  Flag idea as inappropriate…  ·  Admin →
            Planned  ·  Product Support responded

            The product team is planning some changes to the handling of attachments. When you download a window opens allowing you access to the attachment unless you have that turned off. Outside of that what would you like to see different in how we handle attachments? Please reply in a comment to this post.

            Thank you!
            AOL Desktop Gold Support

          • Add back "Insert Hyperlinks"

            Though there is the "insert Hyperlink" with the drop-down on highlighted text when writing an email, It DOES NOT work!!
            The word to add does get added, in the 'hyperlink color' but the Hyperlink does not get added.
            IN FACT - when hyperlinked images or words are added via copy/paste or "Reply To", the hyperlinks disappear

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              Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • FIX BASIC BROWSER BUGS P-L-E-A-S-E

              FORGET STICKY KEYS, AND SORTING ORDER. FIS THE BASICS. AFTER 2O YRS I NEVER SAW WEBSITE WITH SO MANY ERRORS, ITS TECH 1989 ALL OVER AGAIN
              I USE COPY PASTE, & SPELL CHECK EVERY TIME I SIG ON/

              AOL GOLD BROWSER HARDLY FUNCTIONS.
              1...SPELL CHECK IN WEBSITES-FORMS WORKS 25% OF TIME
              2....COPY PASTE WORKD 25% OF TIME
              3... EROR MESSAGES 50% OF TIME
              4... EMAIL SUBJECT BAR, CANT PASTE REPEAT SUBJECTS.
              5.. PROGRAMMERS SHOUDL USE THE EMAIL AND AOL BROWSER ... IN 1 DAY THEY WILL SEE MOST OF THE ERRORS.

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                Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • can't handle large PFC..

                aol gold can't handle a large PFC..constantly accessing the hard drive..this doesn't happen with my other screen names that have a small PFC..the old AOL did not have this issue..

                57th ranked
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                  Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • PLEASE, PLEASE , PLEASE FIX "THE BASICS"

                  FIX THE BASICS AOL GOLD IS WORST PROGRAM I EVER USED. I BEEN USING COMPUTERS SINCE 1987.

                  1.) SAVE DRAFT SHOULD SAVE THE ORIGINAL DRAFT ONLY
                  "1 TIME" IT SAVES MULTIPLE COPIES.

                  2) COPY, PASTE, CUT, UNDO, SPELL CHECK WORKS ONLY 50% OF TIME.

                  3. BROWESER EDIT WORKS 50% OF TIME

                  4. IT TAKES 4-10 CLICKS FOR EMAIL TO OPEN SOMETIMES IT FREEZES.DOESNT OPEN AT ALL, OR WILL NOT SEND.

                  THESE ARE BASIC EMAIL FEATURES WE USE EVERY DAY. ARE WE HAVING A LANGUAGE BARRIER HERE, YOU ARE FIXING THINGS NORMAL PEOPLE USE ONCE A MONTH!!!

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                    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Thank you + font

                    Thank you for now allowing emojis to be used in sent emails and also for emblems/crests in letter headings to be included on emails.
                    Is it possible to link the fonts on word processors to fonts on sent emails? This was done on earlier versions of AOL. Commercial script and Cloister Black would be welcomed by me.

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                      Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 'Reply to' feature

                      It would be great to have a 'Reply to' feature. In other words, if user A sends an email to user B and user B replies, the email goes back to user A. If user A could have a 'Reply to' feature e.g.,, user A could insert a different screen name for replies. I use AOL GOLD for our home owners association and most people have the tendency to reply to an email rather than forwarding it to an email address specified in the body of the email. In this case, a 'Reply To' feature would be great.

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                        Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • On the AOL APP for Android phones, there is ability to select: ALL, Read, UNRead, etc..

                        when I go to ANY email folder on the phone APP, I can choose 'view UNREAD' or others

                        This would be a VERY NICE enhancement for the Desktop.

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                          Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • AOL Desktop Gold Wallpaper

                          Hi I would like a request on next update build of AOL Desktop Gold Beta please have AOL Desktop Gold Wallpaper.

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                            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Email "Emergency Brake."

                            There used to be a "stop sending" button on emails. Example, you click SEND and suddenly realize you forgot something, used to be able to stop sending, fix it, and send it again. Would be really nice to have again.

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                              Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • While writing an email, my font is "Segoe ,," yet it is not in the font list..

                              When I pasted other text into the email, it pasted in as my default "Comic Sans MS". There was no way to change it to match the "Segoe" font...

                              If you can *identify* a script, why can't you allow us to use it???

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                                Under Review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Displaying "Tags" in Gold Browser doesn't work.

                                I.E. See photo at http://cliptank.com/PeopleofInfluencePainting.htm

                                Every face is "Tagged". I.E., Firefox & Chrome all show the "Tags", AOL Gold browser does not.

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                                  Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Not so much an idea, just a wrong error msg.

                                  When clicking on an image in an email.. (not sure if attached or embedded, as shows both names at bottom and image in the email)
                                  Got on twice on two different images..

                                  I get a web page with this error msg.
                                  GAH!
                                  DEFAULT Report ID: webjas-vae192-20180622-224942-
                                  Service Error
                                  There was a problem handling your request. An unspecified error has occurred.

                                  Yeah, I know, I shouldn't click on embedded images ;-) ..

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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for your feedback. Our engineering team is currently working on fixing this issue.

                                    As a workaround, you can right-click on the attachment preview and select “Save image as” in order to save a copy of the image.

                                  • Need to be able to share folders between screen/user names

                                    Need to be able to share folders between screen/user names

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                                      Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Send Feedback Forum Disorganized

                                      This Feedback forum was a nice idea, but has become useless. New posts need to be on top, posts need a date. We're confused as to what happened and when. Recently Aol pulled back the Beta version, but to what? Where are we now? How are we supposed to help you if you don't help us?

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                                        Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keep taking things away

                                        Pretty soon there will be nothing left. Now got a notice that TV Listing is stopping on 5/31.

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                                          Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Since comments are closed on my issue...

                                          I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
                                          I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to…

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                                            Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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