AOL Desktop Gold Beta

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  1. While writing an email, my font is "Segoe ,," yet it is not in the font list..

    When I pasted other text into the email, it pasted in as my default "Comic Sans MS". There was no way to change it to match the "Segoe" font...

    If you can *identify* a script, why can't you allow us to use it???

    2 votes
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      Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Not so much an idea, just a wrong error msg.

      When clicking on an image in an email.. (not sure if attached or embedded, as shows both names at bottom and image in the email)
      Got on twice on two different images..

      I get a web page with this error msg.
      GAH!
      DEFAULT Report ID: webjas-vae192-20180622-224942-
      Service Error
      There was a problem handling your request. An unspecified error has occurred.

      Yeah, I know, I shouldn't click on embedded images ;-) ..

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for your feedback. Our engineering team is currently working on fixing this issue.

        As a workaround, you can right-click on the attachment preview and select “Save image as” in order to save a copy of the image.

      • 3 votes
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          Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Need to be able to share folders between screen/user names

          Need to be able to share folders between screen/user names

          1 vote
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            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Browser Outdated

            Just received a notice from Ebay after 6/19/18 I due to my browser being outdated I can't use Ebay!

            7 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 5 votes
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                6 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Since comments are closed on my issue...

                I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
                I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to…

                1 vote
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                  Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Keep taking things away

                  Pretty soon there will be nothing left. Now got a notice that TV Listing is stopping on 5/31.

                  2 votes
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                    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix email "Delete" button.

                    Running Revision 11.0.1804. I have selected "Display next message when current message is deleted". When I Click on the "Delete" button, the button moves about an inch to the right, and nothing else happens. When I click the relocated button, the current email is deleted, the window closes, and I'm back to the mailbox.

                    2 votes
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                      Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Send Feedback Forum Disorganized

                      This Feedback forum was a nice idea, but has become useless. New posts need to be on top, posts need a date. We're confused as to what happened and when. Recently Aol pulled back the Beta version, but to what? Where are we now? How are we supposed to help you if you don't help us?

                      6 votes
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                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Very ODD reappearance of UNWANTED Address book ID

                        A few releases back, a contact that I write to stopped getting my emails.
                        I found that their emails were going to their ALTERNATE ID, which i had in my address book for them.
                        I deleted that alternate ID, SAVED the changed address book entry,
                        BUT THEN -- the next new desktop release RESTORES that ALTERNATE ID -- AND again, uses it as the primary to send to!! ...

                        This is re-occurring at each of the last 4 releases!!
                        I delete that no-longer-wanted ALTERNATE ID, and it comes back on the next release !?!

                        1 vote
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                          Under Review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • I ABSOLUTELY NEED -- RED Color in emails

                          I've been requesting this since you forced us off the working Desktop

                          I NEED to use RED when dealing with customers...

                          The button is present but has never worked!

                          You are forcing me to use alternative emails, which may well be permanent.

                          3 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • So? I post this ..............and?

                            So? I post this ..............the below, and they tell me to :
                            "Select “Clear Footprints” from the Browser Settings.
                            No need to wait for a confirmation message, the Footprints will be cleared immediately."

                            The above is a novice technicians "cover all" response when...they have no clue. I have an advanced script, that not only clears IE< firefox, chrome AND AOL's "special" browser cache, it clears memory at admin level authority. It is run on demand and scheduled to run periodically during the day. I have used this script successfully for years. In its design I spoke with AOL engineers on…

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Please make sure you have the latest AOL Desktop Gold Beta version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

                              If the version is lower than 11.0.1781, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

                              If the issue persists after updating the AOL Desktop, please let us know.

                            • AOL GOLD IS A DEFECTIVE PROGRAM

                              AOL GOLD IS A DEFECTIVE PROGRAM
                              AOL GOLD DEVELOPERS (PROGRAMMERS) SHOULD BE FORCED TO BECOME AOL USERS,

                              THEY WOULD FIND ALL THE ERRORS & PROBLEMS IN 1 WEEK.

                              I AM EMBARESSED FOR THIS TEAM. I HAVE PROGRAMMERS IN CHINA AND USA, WHO WOULD HAVE HAD THINGS FIXED 10 X FASTER.

                              "BEST OR NOTHING" IS AMERICAN PHYLOSOPHY AND WHY AMERICA BECAME #1 COUNTRY IN THE WORLD IN 200 YEARS.

                              & REST OF THE "LAID BACK" 3RD WORLD STILL LIVES PRIMITIVE LIVES
                              BECAUSE THEY PRACITICE.
                              "GOOD ENOUGH"
                              3RD WORLD PHYLOSOPHY.

                              "NOT EXCELLENCE" AMERICA WAS FOUNDED ON!

                              7 votes
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                                Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • can't handle large PFC..

                                aol gold can't handle a large PFC..constantly accessing the hard drive..this doesn't happen with my other screen names that have a small PFC..the old AOL did not have this issue..

                                2 votes
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                                  Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1761 brings back "Re-enter password" after sleeping

                                  was happening several releases ago, got fixed, now broke again.

                                  When Windows goes into sleep mode, upon wakening - AOL requires password again - EVEN THOUGH on my desktop, it is remembered!! (i.e. not needed to log on)

                                  2 votes
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                                    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 2 votes
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                                      Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email.

                                      When inserting a link into email from the "heart" The link should be the desired font size chosen originally for email. Now it just inserts it at the smallest font available. If you write next to the link now your text looks out of order of sorts.t

                                      1 vote
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                                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Thanks for all the fixes -- BUT...

                                        Glad to see the huge number of corrections, but there's many more before your done..

                                        This one -- Still NO Color selections for the font in emails

                                        1 vote
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                                          Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • PLEASE, PLEASE , PLEASE FIX "THE BASICS"

                                          FIX THE BASICS AOL GOLD IS WORST PROGRAM I EVER USED. I BEEN USING COMPUTERS SINCE 1987.

                                          1.) SAVE DRAFT SHOULD SAVE THE ORIGINAL DRAFT ONLY
                                          "1 TIME" IT SAVES MULTIPLE COPIES.

                                          2) COPY, PASTE, CUT, UNDO, SPELL CHECK WORKS ONLY 50% OF TIME.

                                          3. BROWESER EDIT WORKS 50% OF TIME

                                          4. IT TAKES 4-10 CLICKS FOR EMAIL TO OPEN SOMETIMES IT FREEZES.DOESNT OPEN AT ALL, OR WILL NOT SEND.

                                          THESE ARE BASIC EMAIL FEATURES WE USE EVERY DAY. ARE WE HAVING A LANGUAGE BARRIER HERE, YOU ARE FIXING THINGS NORMAL PEOPLE USE ONCE A MONTH!!!

                                          1 vote
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                                            Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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