AOL Desktop Gold Beta

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change! Click here to go to the Beta Landing page for a list of the latest features and fixes.

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

Tell us how we can improve your AOL Desktop Gold Beta experience.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Browser Outdated

    Just received a notice from Ebay after 6/19/18 I due to my browser being outdated I can't use Ebay!

    7 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 5 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        6 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 3 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • While writing an email, my font is "Segoe ,," yet it is not in the font list..

          When I pasted other text into the email, it pasted in as my default "Comic Sans MS". There was no way to change it to match the "Segoe" font...

          If you can *identify* a script, why can't you allow us to use it???

          2 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Not so much an idea, just a wrong error msg.

            When clicking on an image in an email.. (not sure if attached or embedded, as shows both names at bottom and image in the email)
            Got on twice on two different images..

            I get a web page with this error msg.
            GAH!
            DEFAULT Report ID: webjas-vae192-20180622-224942-
            Service Error
            There was a problem handling your request. An unspecified error has occurred.

            Yeah, I know, I shouldn't click on embedded images ;-) ..

            2 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your feedback. Our engineering team is currently working on fixing this issue.

              As a workaround, you can right-click on the attachment preview and select “Save image as” in order to save a copy of the image.

            • Very ODD reappearance of UNWANTED Address book ID

              A few releases back, a contact that I write to stopped getting my emails.
              I found that their emails were going to their ALTERNATE ID, which i had in my address book for them.
              I deleted that alternate ID, SAVED the changed address book entry,
              BUT THEN -- the next new desktop release RESTORES that ALTERNATE ID -- AND again, uses it as the primary to send to!! ...

              This is re-occurring at each of the last 4 releases!!
              I delete that no-longer-wanted ALTERNATE ID, and it comes back on the next release !?!

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Under Review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Fix email "Delete" button.

                Running Revision 11.0.1804. I have selected "Display next message when current message is deleted". When I Click on the "Delete" button, the button moves about an inch to the right, and nothing else happens. When I click the relocated button, the current email is deleted, the window closes, and I'm back to the mailbox.

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • can't log in with 1703 Invalid Application Key or Return URL We are blocking this request for security reasons because the referring sit

                  Invalid Application Key or Return URL

                  We are blocking this request for security reasons because the referring site has sent invalid request parameters.

                  If you are the developer, please make sure to pass all required parameters. Otherwise, please report this error to the referring site's administrator.

                  10 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • COPY-PASTE to Email stopped working in 1746 release

                    Copy/paste of an image stopped working. The previous copied text remains in the copy-buffer, and though a distinct COPY IMAGE is performed, the old copied text keeps being pasted.

                    2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • ODD Warning message

                      When bringing up Googe, I get the following warning:

                      "We've detected you're using an older version of Chrome".. & "Reinstall to stay secure"

                      If you are using Chrome's engine with the desktop browser, THEN PLEASE get it updated!!

                      2 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Account Info error

                        Beta 1695 - often getting an error message at sign on "error retrieving account info please try again. Sometimes, while online I get knocked off with "Goodbye" and that message.

                        3 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

                          1. Open AOL Desktop Gold.
                          2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
                          3. Type a short description of the problem, and click Send.

                        • With all you fixes...now I can't save a gif from an email

                          I can't save a gif since today's updates...I use Gold beta. it just started.
                          If the aren't attached, I can't save it. They download fine.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • version 11.0.1630 still seems buggy in performance slow and hangs up anyone else with this issue

                            maybe too many bells and whistles slowing down performance any way those non mandatory features or add ons can be removed? anyone else noticiing sluggish performance and hang ups???

                            6 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Please report this problem to our AOL Desktop Gold team so they can investigate it further:

                              1. Click the Help button in the top-right corner of the AOL Desktop window
                              2. Select Report a Bug from the drop-down menu

                              If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

                            • INSERT LINK :-(


                              1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
                              IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
                              WHAT A ****?
                              IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?

                              2) ...  WHO ARE  THE DEVELOPERS AND FROM WHAT COUNTRY,
                              YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
                              WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!

                              3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8  VERSION !!!!!!!
                              WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y

                              4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…

                              3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Entering a URL in an Email,

                                The URL is underlined and background color changes. BUT when I space off to continue writing,, the underline and color continue,,

                                4 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 6 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    Under Review  ·  Product Support responded

                                    Control F now opens a dialog box at the bottom of the screen as opposed to opening a separate window. If you try this and that is not the feature you were referring to please reply in a comment with more detail so that we can investigate further.

                                    Thank you!
                                    Aol Desktop Gold Support

                                  • Don't see your idea?

                                  AOL Desktop Gold Beta

                                  Feedback and Knowledge Base