AOL Desktop Gold Beta

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. This is not an accurate per AOL's answer and has not been fixed

    Toolbar icons are exactly where I want them when signing out. When signing back in the next time, the icon positions have been changed. I only use one username and no one else uses my computer. THEY DO NOT STAY PUT and this has been going on for a long time now. Please do not merge or close comments until a real fix has been made to this problem. If this is closed or merged then either AOL doesn't read these comments enough to comprehend the real issues we deal with or they close them out so that others cannot…

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      6 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello there, our engineers are currently investigating the issue related to the carousel position.

      Regarding the Mail QuickView, the back-end development for this is finished, and in the following update you can enjoy this new feature.

      Thank you.

    • Browser Outdated

      Just received a notice from Ebay after 6/19/18 I due to my browser being outdated I can't use Ebay!

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        6 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 17th ranked
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          15 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • STOP resetting .HTML back to AOL Desktop handling

          Every time you update AOL GOLD, which is becoming quite frequent!, you unset my default browser.

          If I wanted to use the AOL Desktop, *I* will set it. Until you fix the browser (there is at least one web site that tells me to UPDATE my browser if I use AOL's) - I will stay with my favorite.

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            Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • While writing an email, my font is "Segoe ,," yet it is not in the font list..

            When I pasted other text into the email, it pasted in as my default "Comic Sans MS". There was no way to change it to match the "Segoe" font...

            If you can *identify* a script, why can't you allow us to use it???

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              Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Displaying "Tags" in Gold Browser doesn't work.

              I.E. See photo at http://cliptank.com/PeopleofInfluencePainting.htm

              Every face is "Tagged". I.E., Firefox & Chrome all show the "Tags", AOL Gold browser does not.

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                Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Not so much an idea, just a wrong error msg.

                When clicking on an image in an email.. (not sure if attached or embedded, as shows both names at bottom and image in the email)
                Got on twice on two different images..

                I get a web page with this error msg.
                GAH!
                DEFAULT Report ID: webjas-vae192-20180622-224942-
                Service Error
                There was a problem handling your request. An unspecified error has occurred.

                Yeah, I know, I shouldn't click on embedded images ;-) ..

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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for your feedback. Our engineering team is currently working on fixing this issue.

                  As a workaround, you can right-click on the attachment preview and select “Save image as” in order to save a copy of the image.

                • 46th ranked
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                    Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Very ODD reappearance of UNWANTED Address book ID

                    A few releases back, a contact that I write to stopped getting my emails.
                    I found that their emails were going to their ALTERNATE ID, which i had in my address book for them.
                    I deleted that alternate ID, SAVED the changed address book entry,
                    BUT THEN -- the next new desktop release RESTORES that ALTERNATE ID -- AND again, uses it as the primary to send to!! ...

                    This is re-occurring at each of the last 4 releases!!
                    I delete that no-longer-wanted ALTERNATE ID, and it comes back on the next release !?!

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                      Under Review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Fix email "Delete" button.

                      Running Revision 11.0.1804. I have selected "Display next message when current message is deleted". When I Click on the "Delete" button, the button moves about an inch to the right, and nothing else happens. When I click the relocated button, the current email is deleted, the window closes, and I'm back to the mailbox.

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                        Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • can't log in with 1703 Invalid Application Key or Return URL We are blocking this request for security reasons because the referring sit

                        Invalid Application Key or Return URL

                        We are blocking this request for security reasons because the referring site has sent invalid request parameters.

                        If you are the developer, please make sure to pass all required parameters. Otherwise, please report this error to the referring site's administrator.

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                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • COPY-PASTE to Email stopped working in 1746 release

                          Copy/paste of an image stopped working. The previous copied text remains in the copy-buffer, and though a distinct COPY IMAGE is performed, the old copied text keeps being pasted.

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                            Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • ODD Warning message

                            When bringing up Googe, I get the following warning:

                            "We've detected you're using an older version of Chrome".. & "Reinstall to stay secure"

                            If you are using Chrome's engine with the desktop browser, THEN PLEASE get it updated!!

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                              Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Account Info error

                              Beta 1695 - often getting an error message at sign on "error retrieving account info please try again. Sometimes, while online I get knocked off with "Goodbye" and that message.

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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

                                1. Open AOL Desktop Gold.
                                2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
                                3. Type a short description of the problem, and click Send.

                              • With all you fixes...now I can't save a gif from an email

                                I can't save a gif since today's updates...I use Gold beta. it just started.
                                If the aren't attached, I can't save it. They download fine.

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                                  Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • version 11.0.1630 still seems buggy in performance slow and hangs up anyone else with this issue

                                  maybe too many bells and whistles slowing down performance any way those non mandatory features or add ons can be removed? anyone else noticiing sluggish performance and hang ups???

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                                    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Please report this problem to our AOL Desktop Gold team so they can investigate it further:

                                    1. Click the Help button in the top-right corner of the AOL Desktop window
                                    2. Select Report a Bug from the drop-down menu

                                    If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

                                  • INSERT LINK :-(


                                    1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
                                    IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
                                    WHAT A ****?
                                    IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?

                                    2) ...  WHO ARE  THE DEVELOPERS AND FROM WHAT COUNTRY,
                                    YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
                                    WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!

                                    3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8  VERSION !!!!!!!
                                    WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y

                                    4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…

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                                      Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Entering a URL in an Email,

                                      The URL is underlined and background color changes. BUT when I space off to continue writing,, the underline and color continue,,

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                                        Under Review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 23rd ranked
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          Under Review  ·  Product Support responded

                                          Control F now opens a dialog box at the bottom of the screen as opposed to opening a separate window. If you try this and that is not the feature you were referring to please reply in a comment with more detail so that we can investigate further.

                                          Thank you!
                                          Aol Desktop Gold Support

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