Tell us how we can improve your AOL Desktop Gold Beta experience.

File Downloading

When an email has a file attached now, (1) it doesn't open like they used to and (2) there is no means to open files via Aol software like before. This is crazy! Now if you download something you have to find it on your computer which isn't always easy.

5th ranked
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Planned  ·  Product Support responded  · 

    The product team is planning some changes to the handling of attachments. When you download a window opens allowing you access to the attachment unless you have that turned off. Outside of that what would you like to see different in how we handle attachments? Please reply in a comment to this post.

    Thank you!
    AOL Desktop Gold Support

    5 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Pam M. commented  ·   ·  Flag as inappropriate

        Would like to be able to open an attachment without having to save it first, like Outlook does! I don't always want to save the attachments...that should be a choice made after opening it. I know AOL has always done it this way, but it's always been annoying!

      • Anonymous commented  ·   ·  Flag as inappropriate

        In old AOL Desktop versions (?before 9) and in using AOL Mail on other browsers, there is an option to view an attachment without having download and save it (there is also an option to download and save). The current version (and Desktop 9.8) only allows a download and save option. I prefer the old way. Sometimes I view an attachment only once and don't need to save it to my Document files. I just like to open the file, read it, close it, and move on.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Downladed files used to open upon download, it was an option. There was a place in the "FILE"
        drop down in the upper left where you could go to files, it's gone. Now, when I download something I have to leave the Aol software and find it on my computer.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Stop sending emails that have "no reply" on them for starters. We are trying to save our beloved AOL mail.
        Incorporate ALL version 98.2 features and then work on improving gold.
        Version 98.2 was fast, easy to use and fun to use.

      • Anonymous commented  ·   ·  Flag as inappropriate

        On Jan 23, 2018 at 11:55 AM Lynn Miller <lynniemiller@aol.com> wrote:
        Reinstate all of the great features of Version 98.2 and THEN improve Gold. Plus do not send a NO REPLY email when you write to me. That is annoying and wastes time.

        sending photos with the 25 mg limit stinks. The 98.2 you could resize them IN THE EMAIL for sending or printing. Put that back.

        I do miss the animations that you could put into email, also.

        AOL has always been the greatest email service. Make it great again.
        Thank you for writing.

        MEMBER SINCE 1998

      Feedback and Knowledge Base