AOL Desktop Gold Beta

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  1. Help from Beta Testers on this board

    To the person who just said:"Don't know about the rest of you Beta Testers, but it seems most of the time I send in Feedback and get a reply it has little to do with the problem reported. " ,,,,,,,,I COMPLETELY AGREE AND RIGHT AFTER YOU POSTED THEY CLOSED IT SO NO MORE COMMENTS COULD BE MADE.

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      Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • version 11.0.1630 still seems buggy in performance slow and hangs up anyone else with this issue

      maybe too many bells and whistles slowing down performance any way those non mandatory features or add ons can be removed? anyone else noticiing sluggish performance and hang ups???

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        7 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Please report this problem to our AOL Desktop Gold team so they can investigate it further:

        1. Click the Help button in the top-right corner of the AOL Desktop window
        2. Select Report a Bug from the drop-down menu

        If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

      • VERY WEIRD Result writing an email, with underscore character ("_")

        While entering an Underscore as part of a file name in an email
        (I.E. under_in-middle.pdf) the underscore did not show?! ... I copy/pasted that string elsewhere and it did display !!??

        I tested many underscores on a blank line in the same email - and they ALL SHOWED!?!
        ONLY in that one section where I could not get the underscore to show, even copy/paste of an underscore in another line to that one
        spot, it would not show?!

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          Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Top line - Edit - Find in Top Window .. Needs count

          When using the Find in Top Window (A *VERY* useful tool!)
          there is NO count of items found. When the searched for word is NOT in the top window, no indication is given (i.e. Not Found!) and when many are found, well same thing - no count..

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            Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • browser should show progress. Sometimes you think it is frozen , so you refresh , and it screws up the whole session.

            At the bottom it should show the web address and if it is making progress or stuck, because the website sucks or the browser is stuck. If you jump the gun and refresh some secure websites make you go through new verification **** to get back in.

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              Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • When system TIMEOUT occurs, AOL loses password

              When leaving the computer for a time, Windows times out..
              Upon return, AOL demands its' Password - Even though the password has been saved.

              My Desktop AOL normally comes up without needing the PW. The 'saved password' was always copied to each new release of the Beta, but once that timeout occurs, the PW is required.

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                Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • 1.. PASTE ONLY WORKS 50% OF TIME, MUST BE CONVERTED TO PLAIN TEXT

                1.. COPY PASTE ONLY WORK S 50% OF THE TIME, & REFUSES TO EXCEPT PASTE INTO A WEBSITE, UNLESS IT'S CONVERTED TO "PLAIN UNFORMATED TEXT"

                2... PASTE, CUT UNDO, DOESNT WORK FROM THE MENU ONLY FROM THE MOUSE..

                3... SPELL CHECK ONLY WORKS 50% OF TIME.

                4... EMAIL PAGE CAN BE REDUCED BY 0.5" OLD AOL ALLOWED EMAIL PAGE 80% REDUCTION. VERY USEFULL FEATURE, FOR DOING REPORTS SIDE BY SIDE.

                5.... EMAIL FREEZE4S & DOESNT SEND FOR 1-3 MINUTES, OR WONT SEMD AT ALL. :-( :-( :-(.

                THIS IS A BASIC OF EMAIL SERVER TO SEND EMAIL PROMPTLY.

                6.... EMAIL…

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                  Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Fix Email formatting.

                  While writing an email, in the pull-down - click "Compose as plain text"... works as it did in older version

                  BUT, next, click "Compose as HTML" - and all line feeds, blank lines, and multiple spaces disappear. You are left with a single long line of words.

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                    Planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • When Copying hyperlinked text - COPY the URL too

                    when I copy text that has an added hyperlink, the 'hidden' URL is no longer copied with the text. The text does appear with the color of a possible URL, but none is present.

                    The 'dropdown' (right mouse click) shows that I CAN ADD a hyperlink but no EDIT or ADD the HYPERLINK' thus none was copied

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                      Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bring back Recently Deleted under Edit. .

                      Program is slow or hangs & if you click delete more than once you end up losing multiple emails and can't be recovered.

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                        Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add back "Insert Hyperlinks"

                        Though there is the "insert Hyperlink" with the drop-down on highlighted text when writing an email, It DOES NOT work!!
                        The word to add does get added, in the 'hyperlink color' but the Hyperlink does not get added.
                        IN FACT - when hyperlinked images or words are added via copy/paste or "Reply To", the hyperlinks disappear

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                          Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                            Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Dates were changed on attached files when downloaded

                            two months ago, I received an email with one attachment: A ZIP file.
                            I had downloaded that one ZIP file. When the ZIP file was processed, I had 14 files with their original date, years old..

                            Today, I looked at that older email (in an AOL folder) and there were 14 separate files, instead of the original ZIP file,
                            When ALL were downloaded they received all NEW, Current DATES!!

                            I Lost all their original Created Dates!

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                              Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Text colors in emails not working.

                              Clicking the apparent 'background' or 'text' color choices, does nothing.
                              There are no choices presented.
                              I did note that highlighted AND colored text reverted to black. But nothing allows other colors to be selected

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                                Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • An option to NOT have sound on automatically when viewing news items

                                When opening to read a new item, too often sound comes on with the embedded video, Like tablets and cellphones, the sound should be OFF to start, and be turned on if wanted. Or give us an option to set it how we need it set.

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                                  Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • ADG matching Win 10 Theme

                                  I was wondering if the top bar colour could match the current Win 10 colour them like other apps and software do within that OS environment.

                                  Also I don't believe the background image changing option within the client shouldn't be listed under 'FILE' it doesn't make sense, 'Settings' would be a better option and location for that facility

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                                    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Black Page when Clicking URL in email

                                    often when clicking URL in an email I get a black screen in the browser. Reload doesn't help, but canceling the page, reclicking the URL will work. Sometimes having to cancel & reclick more than once.

                                    No pattern as to when, just often enough to annoy.

                                    I will Report as Bug the next time it happens.

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                                      Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • When I open Gold and the sign in area is shown, there is no indication that the "Data Mask" function is present.

                                      I don't want my keystrokes to be seen by anyone. When Gold is opened, the Data Mask feature should be shown before login and password. Please fix this in Gold.

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                                        Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • The browser show progress

                                        The browser should show , usually at the bottom if it is connecting to website, or not, some kind of progress, so you don't keep clicking and starting the same progress all over.

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                                          Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions

                                          You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions. I don't think your tech help people know how to get this to work. I have seen feed back from posters who have tried your suggestion re EDIT etc. Thanks for your reply. I appreciate it. .. Nancy

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                                            Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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