AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
420 results found
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The AOL App displays all the emails in your mailbox. In case you access your account from an email client (e.g. Outlook, Mac Mail, Thunderbird etc.) it is possible that some emails were downloaded from the server and stored locally in that email application.
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Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with what brand and model of device you are using, as well as the build of Android you have on your device. (To check the build go to Settings – About – Software information).
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messages déjà lus
bonjour mes messages déjà lus s'effacent immédiatement et je ne peux plus les consulter comment faire pour que je les conserve au moins quelques jours
merciWe are sorry to hear you’re missing emails. This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help…
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Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.
We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
Thank you,
AOL team
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on Android devices, when I swipe down when I get an email alert the delete button doesn't work.
you can't delete emails from notifications. The button does not work.
Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
I have a major account email that goes to archives instead of new mail. How do I fix this?
support requested - Amazon emails going to archives instead of new mail
It is possible that you have a filter set to move incoming emails to the Trash folder, as a result of the compromised account. Please follow the steps below to disable this type of filter:
1. Log into mail.aol.com from your desktop computer (the options below are not available on mobile devices).
2. Click on ‘Options’ on the top right.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Click on ‘Filter Settings’ on the left hand side.
5. Hover your cursor over the Filter name, then click on the X next to the Edit button.If this is not the case, please check the incoming mail and junk mail filters, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird or mobile email application).
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!
To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!
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Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!
Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.
Please follow the steps provided in the following article in order to change your notification sound :
https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android -
realise that not everyone has a cellphone, needs one, or wants one. Can't sign up now, can I?
Provide another alternative to cellphone for signing up.
We understand that this must be frustrating for you! In the current version of AOL you are required to provide a mobile phone number in the registration process. We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
In the AOL app you can only change the edition of it by going to Settings > Edition.
You will have to make sure that the language of your device is not set to French. To check that go to Settings(on your device) > General management > Language and input -
after I search for junk mail "xyz" allow me to select all to delete
when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+
AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.
Here’s how:
1. Tap the Mail icon
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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allow direct access to email when clicking on AOL icon. without the Newsfeed coming up first then having to click on email button
AOL icon on my Samsung phone goes straight to the News. I want to change it so it goes to my email first.
To have the App open to Mail the next time you access it, make sure to close the app using the Overview button. Depending on the type of device you are using, this should be next to the Home button (to the left or to the right). Once you tap that button, it will open a list of thumbnail images of apps that you’ve worked with recently. To open an app, touch it. To remove a thumbnail from the list, swipe it left or right.
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Good
Good
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Allow zooming on text emails
I get text only emails sometimes as shipping notifications, and your app displays then so small as to be unreadable. There's no way to zoom in to read tiny text. You need a way to zoom in on text only emails. Zooming works fine on HTML emails, but it didn't work on the automated text only emails I sometimes get as shipping notifications. They break your viewer.
If the email contains basic text, you will need to pinch your fingers on the text inside of the email, in order to zoom. You might not be able to pinch to zoom on an empty white space in the email body.
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Allow zooming on emails
I get text only emails sometimes as shipping notifications, and your app displays then so small as to be unreadable. There's no way to zoom in to read tiny text. You need a way to zoom in on emails.
To adjust the zoom level, pinch two or more fingers together or spread them apart.
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Stopped working
App has stopped worked, reloaded, deleated and reinstalled and still not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Sometimes my mail will not load. It has been frustrating.
This app needs to be more consistent in loading mail. Sometimes it works, and tonight it will not let me read any mail. It is frustrating!
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
- Don't see your idea?