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    Hi there,

    Please check your device’s keyboard settings to see if they have changed. f you need additional assistance, send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!

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    Hi there, I’m sorry to hear that!

    We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?

    In case you do not have a social media account, please contact us at help.aol.com
    Thank you!

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    Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails/ folders to be moved around oddly.

    If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future. More info here: https://help.aol.com/articles/aol-app-troubleshooting

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  6. how do I find how to send email? cannot fid compose **@aol.com

    add send mail after new mail. I cannot find compose

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  7. why can't I create a new folder

    why can't I create a new folder

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    Hi there,

    You can create a new folder, by tapping on the Inbox button, scroll down until you see ‘’Create a new folder’‘. Here start typing the name of the folder then tap ’’Ok’’.

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    When emails go missing in AOL Mail, it’s often due to a few simple things; either the message is in the wrong folder or your third-party mail client’s settings.

    The first thing place to check if you’re missing mail is to check your other folders. If you find missing messages in these folders it’s likely they were either mistakenly marked as Spam or filtered. Should this happen, check your filters and spam settings to make sure they’re what you expect them to be.

    Also, please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.

    Hope this helps!

  11. do not like the e mail ads, and very often my e mails get stuck and only send when I reopen the app. as nd do not like the strap line

    I do not like the e mail ads
    my mails often get "stuck" and only send when I re-open the app
    I do not like the strap line "sent from my new AOL app" and would like the option to be able to remove it
    it worked better before you messed with it.

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    Thank you for your feedback about the AOL app!

    You can remove the “sent from my new AOL app” signature, pleas tap on Settings, then on signatures. Here you can erase the old one or add a new signature.

  12. Delete all those incorrect email addresses that pop up with autocomplete. AOL saves every error I or they ever made, just to force me to go

    AOL needs to allow us to delete all those erroneous email addresses that pop up with Autocomplete. They serve no useful purpose and are very annoying.

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    Hi there. You can delete unwanted email addresses that pop-up in the ’’To’’ field when composing, by clicking ’’x’’ from the right side of each of these email addresses. This option is only available when accessing mail.aol.com through a desktop computer or laptop.

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    Hi there. Did you check the ’’Old’’ folder for the missing emails? If the issue persists, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    Hi there. We understand your reluctance in adding a phone number to your account. We recommend adding a phone number and an alternate email address in order to keep your account secure and be able to reset your password online.

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    Hello there! The new version of the AOL app gives instant access to the great features you love about AOL Mail.

    To access your Contact List and Groups go to your desktop mail by going to mail.aol.com :

    1. Tap on Contacts on the left menu.

    Hope this helps!

  18. how do I find all my email addresses. I can't remember the second one

    I have more than one email address and can't remember the second one. Any idea how to search it.

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    Hi there. This issue should be fixed now but if you’re still receiving these emails, please contact us on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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