AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
683 results found
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If you’ve started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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Solve my problem of getting constant notices that say "your Aol is out of date." This has been going on since October 2020.
I was told by you in Oct 2020 that I did not need to do anything about new software because I used Aol Gold.
Nothing has been right since although I have called you. Get me back to a usable program instead of sending constant notes saying "your aol is out of date."Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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Hi there. Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Also, please write in the comment section if the issue persists with more details, including the exact error message if you receive one.
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Hi there! Please try clearing cookies, cache, history, and footprints. To do so, please go to:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browserAlso, please make sure to update your browser and if the problem still persists try to access AOL Mail in another browser.
Hope this helps!
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AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676
Widget not working correctly
Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.
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Hi there.
Please follow these steps: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
Thank you!
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Aol Customer service "SUCKS"!!!
every time I get hooked up with a customer service that hang up after being on hold for like 30 minutes.
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. -
FIX THE BUGS IN THIS APP
The badge icon constantly says I have 7 new mail, when that is not accurate.
Also, it now inserts photos into the body of the email, when i want it as an attachment.
Please correct these matters.
Hello there!
In order to solve the attachment issue, please follow these steps: You see three dots in the right hand corner on the picture. Once you click on those, you will have three options – please select “Attach below”.
Also, regarding the badge icon issue, please uninstall/reinstall the email app or remove and re-add your account to it.
Please write in the comment section if the issue persists. Thank you!
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Old way under IMAP server provides better notifications when an email comes into inbox. New way under your APP does not provide them.
Please return to allowing Google/Android access through IMAP or POP3 server.
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Can't find things in email....it has deleted things I need..I can't access emails on my laptop.it won't accept my new password you insisted
please don't delete my emails...
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****@aol.com
can not launch any attachments or links when someone send me an email. You can see it,0 but when click on it, it is not highlighted and won't launch
Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!-BR
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why does the app ring like an old phone ever new email ? very annoying
phone rings every new email
Hi there, you can turn off notifications in the AOL app, here’s how: https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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If you notice your emails are going to the Spam or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox.
If you’ve set up filters, the settings may be routing some emails to the Spam. You can review your filter settings in AOL Mail and edit or delete any incorrect filters.
Also, if the emails are going in your Spam folder, please mark them as ‘’Not Spam’’.
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my email indicates that I have 11 messages all the time. Before I upgraded to a new phone, email would indicate the actual # of messages.
how can I get actual # of messages to show rather than "11"?
Hi there!
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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Hi there!
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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I lost fondersi with this cell phone update and need them to be retreived. Please reply to this comment
lost files/folders with update
When emails/folders go missing in AOL Mail, it’s often due to a few simple things; either the message is in the wrong folder, your third-party mail client’s settings, or your account was deactivated due to inactivity. For more info please, visit our help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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Search or filter messages in the AOL app and you’ll be able to instantly find the message you need, even if you’re on the go. Here’s how: https://help.aol.com/articles/search-and-filter-messages-on-the-aol-app-for-android
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