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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
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  2. !Phone App Accesses Comp Docs

    Warning! AOL website had read and uploaded all my personal docs incl financial records. My comp is powered off. When I clicked to search for attachment to an email from my Android, I WAS OFFERRED PHOTOS AND DOCS ON MY COMP!!! I never back up on any cloud anywhere. IT HAS OFFLOADED MY PERSONAL DOCS LIKE A VIRUS!!!

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
    Thank you!

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    Support Request  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

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  9. need to update my credit card for payment

    need to update my credit card

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    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364.

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  13. how the he'll do I verify a dead mans account, that U were told of his January 2010 passing, guess the lot U outsource 2 just don't understa

    I am secondary on LATE Fathers account, as U were told MORE THAN ONCE, yeah his emails & favourites should be kept & no I'm no longer at the address on file, left with no fixed abode over 2 years ago, so had 2 use the free version, HOWEVER it was I that paid the aol from January of 2010 til I could no longer afford it, loom it up he passed Jan 10th 2010 3 p. m. PST

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    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

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    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send an email at phonemail.assist@aol.com including the phone model, android OS version and the AOL App version you are using. Thanks!

  17. cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve

    only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING

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  19. I forgot my password

    I forgot my password

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    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

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    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.

    1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
    2. Click Privacy Centre on the left.
    3. Scroll down to the bottom and click feedback form.

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