AOL App For Android
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
731 results found
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This latest update sucks. Deleting a notification no longer works. And even when I go into the app to delete an email, it reappears.
Also why is old mail all gone?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Your applock locked me out even though I inputted the correct pass over 7 times. Uninstalled it and reinstalled it, now I'm afraid to use it
In more detail? wth I just did. So a day before I had to reset my phone to factory default. Before the reset, the AOL Applock worked fine, then it didn't accept my device password and that's the reason I wrote today at 2 in the morning. Get it together guys your apps got amnesia. fix it.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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why does all my email show up in TRASH?
why does all my email show up in TRASH?
If you are not receiving messages or you notice your emails are going to Trash you may want to check your filters. Check out https://help.aol.com/articles/use-filters-to-sort-and-organize-messages-in-aol-mail for info on how to check your filters. If you did not set any present filters, you may want to secure your account.
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my folders keep disappearing.
folders disappearing
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, are you still experiencing this issue? Please give us more details at help.aol.com. We'll look into it.
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do your job without trying to force consumers to upgrade, I just downloaded and now I don't have AOL email NOT COOL GUYS
not working since upload
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Deleting messages in the app does not delete them from the inbox when I log into AOL on the computer! What's wrong with this?
Make sure that if a message gets deleted through the app it also gets deleted in the desktop version!!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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change background back to blue
background color
Hi there. To change the app theme, please go to Settings then select Themes. If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Restore & Provide IMAP password to allow Verizon.net customers to access Email in 3rd Email such as Outlook. This is URGENT. Thank you.
Until apprx 6/16/24, Verizon.net Email was received in 3rd party Email such as Outlook. IMAP settings are needed to allow incoming & outgoing email to be received & sent in Outlook. An update for requiring 2FA (Two Factor Authentication) was implemented around this time. A new Verizon/AOL IMAP password may need to be entered to restore Outlook Email for Verizon.Net Email addresses. Please advise. Thank you for your help; this is an urgent need.
Hi there. To connect your account in a non-AOL email app/client, you may need to generate an app password and use that instead of your account password to sign in. Here's how to create one: https://help.aol.com/articles/Create-and-manage-app-password If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Not finding deleted emails in the trash, could have just deleted it and decide I actually need the email and it has disappeared permanently
Permanently deleting trash without choosing too
Hi there. Emails sent to the Trash folder remain there for 7 more days, after which they are permanently deleted. If you need help from us, please contact us on X.com at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. You can edit or remove your signature in the app, by tapping on your profile icon, then on Settings, scroll the list of settings until you see ''Signatures'' and tap on that.
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improve customer service online and by phone.
your phone service is awful. I kept being asked for the first three letters of my email address and your robot kept saying it didn't get it. one person hung up on me.
Hi. We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. If you need help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.
Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .
Hi. This issue is currently under investigation by our team and we hope to have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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seit ca. 1 Woche kann ich nicht mehr sofort auf meine E Mails zugreifen, wenn ich die App öffne. Ich muss erst wieder rausgehen.
Nach öffnen der App, geht die Infoseite auf ohne Button für den Posteingang. Ich muss erst wieder raus- und reingehen, damit die Buttons am unteren Ende erscheinen. Das ist seit ca. 1 Woche so. In Einstellungen habe ich nichts gefunden, wo ich das ändern könnte. Wer kann Tipp geben?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, you can follow these steps to sign out of the app:
1. Tap the Profile icon in the upper-left.
2. Tap Manage Accounts.
3. Tap Edit.
4. Beside your account, tap Remove.
5. Tap Remove again to confirm.
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can't add signature
can't add signature to email
Hi there. To set up a signature in the AOL app, please tap on Settings then on Signatures, there you need to enable to include signature in new messages then type it in the field provided.
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fix problem with downloading email attachments in AOL mail. Since early February, cannot download attachments.
can forward AOL email to Gmail account and attachments will open
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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