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  1. This app is the worst app I have ever used videos links never open

    Scrap the video links or get someone to fix it for you

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    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Lastly, switch the internet connection from WiFi to mobile data

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    28 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    Hi there, sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    0 comments  ·  Mail  ·  Admin →
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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  4. Stopped working

    App has stopped worked, reloaded, deleated and reinstalled and still not working

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    45 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data

  5. Why can't I delete an empty folder or at least change the name of it?

    Someone else posted the same thing last year and nothing has changed. I have had this AOL email for very long time and really do not want to change. I also can't stand Gmail.

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  8. how do I access my contacts in the application ...

    just need to access my addressbook on my phone as I do on my laptop

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  9. suggestion: important feature: ability to Mark unread emails as read.

    please provide a way to "Mark unread emails as read in Android" . I understand I can do this on a PC to the use of a control key, but nothing like that is available on Android. this would be very helpful processing to a copy I have received of an email that I replied to.

    I see this as a simple interface where the user first selects the emails in question, then at the upper right " : " menu, selecting "Mark emails as read" as the new option.

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    0 comments  ·  Settings  ·  Admin →
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    It may be a glitched in the system, please let me know if this issue is happening with all of your senders or only this one. Also, if this is happening with all your senders, please try uninstalling and reinstalling the app.

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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  13. How can I add my name in my email when I'm responding to an email?

    need to add my name when responding to an email

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    You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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    You can find the list of contact and see available options for your account on https://help.aol.com/contact
    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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