AOL App For Android
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
736 results found
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Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Bring filter option back
Give back the function to filter. I have to scroll down to see unread mail now. I used to be able to just select the filter at the top.
This option is still available in the AOL app. If you are having trouble using it, please uninstall and reinstall the app.
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French and English in my weather forecast !?
Big on french weather forecast
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Bring back the ability to filter NEW MAIL folder for addresses I want to let in. Now it's like I have TWO SPAM FOLDERS. What's ww you people
I used to be able to filter wanted addresses into new mail folder. The rest would go to spam. Your update removed that. Just leave well enough alone please. It makes me scared to do anymore updates of the app.
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
Here’s how to easily mark emails as spam: http://o.aolcdn.com/hss/storage/fss/e398952e897ea5a54d5af61e47ccc5d1/mark+as+spam.png (37 kB)
If you see emails wrongfully directed to your Spam folder, select the email and click “Not spam” to redirect it to your inbox.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.
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To sign into the app, it redirects you to Chrome browser to log in and after that it will redirect you back into the app. You will have to enter your account info in that browser’s page and in order to do that you have to have Google Chrome installed and set as the default browser.
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Please follow the steps below, to make sure the Notification Sound is Silent, then let us know if you still receive a notification sound for every email received:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap on ‘Notification style’.
7. Select ‘Silent’.Thank you.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I’m here to help if you still need assistance or have additional questions.
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Please try to log in by going to mail.aol.com using a web browser and make sure you are using the correct password. If you still experience issues, please try a quick
uninstall&reinstall of the AOL App. -
In order to reply to an email on the AOL App there are three options, “Forward”, “Reply All” and “Reply”. Tap the Reply icon.
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ermöglichen, die Emails am Tablet auch im Hochkantmodus lesbar zu machen. Geht im Moment nur im Querformat
Update für Samsung Tab T580.
We are unable to replicate your issue. Make sure you have the screen rotation settings set up accordingly and if the issues persist, a uninstall and reinstall of the app should fix that.
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You can change the view of your inbox by following the steps provided in this next article:
https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAlso, to switch to the unified inbox view, please refer to the following help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view.
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Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Fix my account. I am unable to go to my benefits because my profile is missing
I cannot see my AOL benefits
Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Please access your email account by going to mail.aol.com from a desktop browser and search for the contacts. If you won’t be able to find them, please add them to your contact list.
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Allow zooming on text emails
I get text only emails sometimes as shipping notifications, and your app displays then so small as to be unreadable. There's no way to zoom in to read tiny text. You need a way to zoom in on text only emails. Zooming works fine on HTML emails, but it didn't work on the automated text only emails I sometimes get as shipping notifications. They break your viewer.
If the email contains basic text, you will need to pinch your fingers on the text inside of the email, in order to zoom. You might not be able to pinch to zoom on an empty white space in the email body.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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The AOL App displays all the emails in your mailbox. In case you access your account from an email client (e.g. Outlook, Mac Mail, Thunderbird etc.) it is possible that some emails were downloaded from the server and stored locally in that email application.
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Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with a screenshot. Thanks!
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