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737 results found

  1. We're glad you're here

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    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  3. We're glad you're here

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    4 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.

  4. verification code

    I'm not receiving any verification code!!!

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  5. We're glad you're here

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    While most spam emails are being caught by our spam filters, occasionally some can slip through.

    When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.

  6. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
  7. fix why emails from the draft folder don't always send and don't save the changes made to the draft email before it is sent.

    I will type an email and save it to draft. I will exit the AOL app to look something up and then come back to the draft email I saved. I will update the draft email and then press send and the send will not occur. It will say sending email and that will go away but I never get the message email sent. I will go back into the draft email and it will not have saved the updates that I made before sending. I have started to copy my entire message before hitting send because I never know…

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

  8. fix it! today I can't open any links.

    Today I can't open the links when I click on the buttons

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  9. We're glad you're here

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    10 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

  10. do not remove saved emails. I used AOL as my filing system. You have deleted years worth of my emails after once retaining them forever.

    your flippant deletion of my saved emails has destroyed my trust on you. looking for an AOL replacement.

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    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  11. We're glad you're here

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    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

  12. I would like to change the picture on one of my AOL profiles

    there is no link to change my profile picture...

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    AOL lets you personalize your account by adding or updating a picture to your profile. Here are the steps you can take to update yours: 


    1. Sign in to your AOL account on your PC or laptop.
    2. Click your profile name.
    3. If prompted, enter your Account Security.
    4. Click on Personal Info.
    5. Click Update profile photo.
    6. Select Upload from device.
    7. Edit the photo by cropping or rotating it.
    8. Click Save changes.

  13. Fix the location feature because the weather on mine has me over an hour away from where I actually live!

    The weather portion says I'm an hour away (about 50+ miles) from where I live (it's literally in a different area code!) and whenever I change it to where I actually live, it goes right back to the wrong location once I hit the refresh button or go back to the home page and it's beyond annoying to keep seeing it and no matter how many times I change it, it goes right back to the wrong location

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    1 comment  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  14. We're glad you're here

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    9 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, we would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  16. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

  17. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  18. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

  19. let me change my location to where I actually live....

    followed all previous instructions.... still doesn't work at

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    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

  20. allow the settings to change the home location and actually save it please

    tried many times to change the home location and then it defaults to Nottingham every time
    I don't live anywhere near Nottingham. it's not a 5g issue it's your app

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

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