AOL App For Android


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  1. cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve

    only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.

    1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
    2. Click Privacy Centre on the left.
    3. Scroll down to the bottom and click feedback form.

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: help.aol.com/articles/how-do-i-switch-to-th.., and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

  4. mail help page down still, so how do I get my contacts in words and not numbers?

    how to change contacts to words not numbers when sending email

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  7. how to change mail settings on the mobile app needs to be easy to access

    my mail goes straight to trash once I've read it instead of going to old mail.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.

    Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.

    Also, please make sure this email address is added to your Contacts list.

    If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-300-5017Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

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  10. To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!

    To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: aol.it/1Iz1szj If you need information about your account status, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please try a quick uninstall and reinstall of the app. If the issue persists after doing so, please contact our AOL Customer Support team at 1-800-300-5017.

    Thank you!

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data
    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data
    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  17. not receiving my emails. wifi problems or aol?

    it seems to think I live in ,US. I don't I am uk resident. how can I change my profile.?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Here’s how to change the edition:

    1. Open the AOL app.
    2. Tap the Settings icon Settings icon.
    3. Under the App Settings tap “Edition”. From here you can choose an edition for country related news, videos and more.

    Regarding receiving emails issue, we want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.

    Thank you!

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  19. Dass die Mails nicht einfach verschwinden... Wiedermal sind zig Mails weg. Bitte etwas mehr an der Archivierung unternehmen

    Archivierung der Mails

    Wieder einmal musste ich mit Schrecken feststellen, dass sehr viele Mails nicht auffindbar sind.

    Für mich ist diese App nicht mehr zuverlässig.

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