AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
737 results found
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!
To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!
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First of all please make sure that you have the according settings set from within the AOL app and from your device.
If your issues continue, this troubleshooting steps should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!
Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.
Please follow the steps provided in the following article in order to change your notification sound :
https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android -
decrease the time it takes news stories to load.
News stories take too long to load. Perhaps a text only version (or minimal graphics) option would speed things up.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
let me cancel my AOL account. I'm not happy with it.
You can't respond because I can't get into my account mail anyway.
We are sorry to hear you want to leave. Here is an article for more details: aol.it/W76cYJ
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To change the Edition of the app you can go to Settings > Edition.
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AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676
Widget not working correctly
Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.
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realise that not everyone has a cellphone, needs one, or wants one. Can't sign up now, can I?
Provide another alternative to cellphone for signing up.
We understand that this must be frustrating for you! In the current version of AOL you are required to provide a mobile phone number in the registration process. We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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Make it possible to not autoplay videos! I don't want them to play in most cases.
Provide the option to turn off videos' autoplay.
To manage auto play feature:
1. In the bottom navigation menu, tap the Settings icon.
2. Under App Settings, tap Video Autoplay.
3. Tap the Video Autoplay toggle button to turn video autoplay on. -
Please go to the device’s Settings – Apps – and tap on each browser you have installed on your device (e.g. Chrome, Firefox, native Android Browser, Opera etc.) and go to “Open by default” and tap on “Clear defaults”. The next time you try to sign into the AOL App, you will be asked with what browser you want to open the login screen, and you can choose Google Chrome, and let us know if the issue persists. Thank you.
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Hi there, we are continually making changes to improve your experience. For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go into Trash or Spam.
Learn more about Mail Settings and Spam in this help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Please refer to these two articles:
https://help.aol.com/articles/protect-yourself-from-internet-scams
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Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
In the AOL app you can only change the edition of it by going to Settings > Edition.
You will have to make sure that the language of your device is not set to French. To check that go to Settings(on your device) > General management > Language and input -
after I search for junk mail "xyz" allow me to select all to delete
when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+
AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.
Here’s how:
1. Tap the Mail icon
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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Here’s how to reply to an email:
1. Tap the Mail icon
2. Tap the message you want to reply to
3. Tap the Reply icon
4. Tap Reply (the option before “X”)
5. Enter your message.
6. Tap the Send icon
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allow direct access to email when clicking on AOL icon. without the Newsfeed coming up first then having to click on email button
AOL icon on my Samsung phone goes straight to the News. I want to change it so it goes to my email first.
To have the App open to Mail the next time you access it, make sure to close the app using the Overview button. Depending on the type of device you are using, this should be next to the Home button (to the left or to the right). Once you tap that button, it will open a list of thumbnail images of apps that you’ve worked with recently. To open an app, touch it. To remove a thumbnail from the list, swipe it left or right.
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To sign out please follow these steps:
1. Go to Settings, the gear icon
2. Manage Accounts
3. Edit and then tap Remove -
Access to contacts
When my phone is stolen or lost I would like to access my contacts I have saved on my email
Hi there. You can access and edit contacts in the app. To do this, please tap on the 3 dots (More) menu, tap Contacts. To add a new contact, please tap on the ''+'' icon. To edit one, tap on it then tap the 3 dots menu to edit, share, copy to clipboard or delete contact.
For additional assistance, do not hesitate to contact us at help.aol.com
Thank you!
AOL team
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