AOL App for iOS


Aol App


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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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  1. Notifications

    Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version from the App store

  2. App is down again

    It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.

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  3. My iPad mailbox does not show my AOL mail.

    I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.

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  4. How do I delete a calendar from yesteryear?

    I have tried to delete an AOL calendar in my account. About two months ago I started getting reminders from calendars that I use about 15 or 20 years ago. I can’t seem to get into my account to delete the calendars I can see them but I can’t delete them what am I to do? When I get these reminders, they come duplicates of about 10 at a time. I have to delete these every time I get them which is about four or five times a week. Can someone please help me with this it is getting to…

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    Responded  ·  Product Support responded

    Simply follow the steps given below to delete events, by logging into your account from a desktop computer:

    1. On the calendar, right-click the event that you wish to delete, and then click Delete.

    2. Click OK to reconfirm.

    3. In case of a repeating event, to delete the single occurrence, click Delete This Event Only. In order to delete all future occurrences of the event, click Delete This and Future Events.

  5. Address Book

    Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
    Otherwise, GREAT app.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device

    You could also do a quick reinstall of the app if the issue persists.

  6. In landscape mode, please stop zipping to the top of an email.

    When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  7. Enable cooks

    Does anyone know how to enable cookie on aol

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    Responded  ·  Product Support responded

    Please follow the steps provided below:

    1. From your home screen, go to Settings > Safari.
    2. Make sure Block All Cookies is turned off. Once this is set, you can log into the AOL App again.

  8. Email

    My Inbox is saying I have 4000 unread emails which is not the case how can I correct that

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Multiple users

    My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.

    Thank you,
    John Medeiros

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    We are unable to replicate your issue. Please try the following steps to see if the issue persists:
    1. Clear app’s cache.
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
    3. Restart your mobile device.
    4. Uninstall and reinstall the app with the latest version.
    5. Lastly, switch the internet connection from WiFi to mobile data.

  10. Send an email

    I can’t find a way to send an email from this app at all.

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    Responded  ·  Product Support responded

    Here’s how to send an email from the AOL app:

    1. Tap the Mail icon
    2. Tap Compose icon (Pen sign on the bottom right)
    3. Enter the name or email address of the person you want to email.
    4. Enter your message.
    5. Tap Send.

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  12. Spam control

    Please give us back the option to “Allow these specified email address only”.

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    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings, from a desktop computer, and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  13. Trash

    Please make the delete key permanent and not disappearing.

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    Responded  ·  Product Support responded

    The Delete button should be visible after you select one or more emails.
    If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    In order to sign in to your AOL portfolio from your mobile device, please follow these steps:

    1. Open Safari, or any other preferred browser.
    2. Go to aol.com/portfolios
    3. Tap on “Sign in or Sign up”.
    4. Log in with your username and password.

  15. Buggy app and /w lousy browser

    This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  16. Whatever

    Whatever has happened to AOL Mail? I've used it for nearly 20 years but e-Mail support is useless - non-existent in fact. Can't access my Mail account via my Apple devices and can't get any sensible advice or support. Once I go through the incredibly time-wasting hassle full process of transferring all of my contacts and notifications I will be leaving. Unless I get some better service - or even a response. ****

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    Responded  ·  Product Support responded

    Please remove your account from the email app, restart your device then add the account again. Also, check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled ""AOL Mail POP and IMAP settings"" from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option ""Allow apps that use less secure sign-in"" is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the ""Two-step verification"" option on the Account Security page (the URL

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  19. Can’t forward links from mail to social media

    I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  20. Can’t log on now

    App no longer works w broadband

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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