AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
303 results found
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Mail not being sent-help needed
Until today never an issue.Now no mail is sent out via the app. Several tests sending to personal and close friend accounts, nothing arrived. Help needed
Please uninstall and reinstall the app. If the issues persist, please advise the email recipients to check their Spam and Trash folders.
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Help!!!
I read all I could online and still can’t figure out how to se ALL my mail. I see only the ones not read. I want to also see the ones I have read. Settings not intuitive.
Please tap "All’ in the upper left corner and choose the filter you want.
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This issue is fixed now. Thank you for your patience.
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Communication
Why doesn’t AOL reply to customers contactable emails,absolutely awful communication
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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Accessibility problems
Please reinstate the microphone in the IOS onscreen keyboard. I rely on dictation when writing. Now I need to dictate a note in another program and then cut and paste it into the AOL email app.
Also, there is no comma on the iOS onscreen keyboard in the email app, making it very difficult to send to more than one person.
The comma is added automatically after you select an email address and make sure that you have the latest version of iOS and for the AOL App regarding the issue with missing your microphone.
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Getting stuck in the trash
If I go to the trash and try to go to new mail or any other option it just stays in the trash. Also side problem, it will also sometimes send new mail to the trash before I can even look at it. Seems to be a very trash-centric design. Also I’m unable to access my mail from the mail app that’s stock on the iPhone.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest versionRegarding your issue with the native email app, please try to remove the account, restart your device and then log back in.
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Re-design AOL from top to bottom
AOL technical support is terrible! The Philippines agents do not understand what you’re saying I don’t know what to do. A wall needs to be redesigned it from top to bottom and to be compatible with other systems such as Apple Email client. As well as independently working.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding your issue with the native email app, please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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Hi, I use the aol app to get my emails on Iphone 6. It won't save my mail settings (Message Preview or Signature). Resets often.
Hi, I use the aol app to get my mails on Iphone 6. It won't save my mail settings (Message Preview or Signature). I have to re-do my preferred settings many times a day.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Was macht die Einstellung „Entladen“?
Weiß jemand, was es mit
Einstellungen → App-Einstellungen → Benachrichtigung → Entladen
auf sich hat?
Screenshot:
https://share-your-photo.com/img/aa8d19cfd0.jpgThanks for your reply, this is to get “The Rewind” news notifications for the day. It’s like a daily rerun of news. You can turn it off by going to Settings > Notifications > News and unchecking the Rewind.
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Notifications
Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version from the App store -
App is down again
It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.
You will have to agree to those terms in order to sign into the app.
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My iPad mailbox does not show my AOL mail.
I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.
If you are having trouble accessing your AOL email on your native app, please check our help article below:
https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail -
How do I delete a calendar from yesteryear?
I have tried to delete an AOL calendar in my account. About two months ago I started getting reminders from calendars that I use about 15 or 20 years ago. I can’t seem to get into my account to delete the calendars I can see them but I can’t delete them what am I to do? When I get these reminders, they come duplicates of about 10 at a time. I have to delete these every time I get them which is about four or five times a week. Can someone please help me with this it is getting to…
Simply follow the steps given below to delete events, by logging into your account from a desktop computer:
1. On the calendar, right-click the event that you wish to delete, and then click Delete.
2. Click OK to reconfirm.
3. In case of a repeating event, to delete the single occurrence, click Delete This Event Only. In order to delete all future occurrences of the event, click Delete This and Future Events.
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Address Book
Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
Otherwise, GREAT app.I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile deviceYou could also do a quick reinstall of the app if the issue persists.
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In landscape mode, please stop zipping to the top of an email.
When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Enable cooks
Does anyone know how to enable cookie on aol
Please follow the steps provided below:
1. From your home screen, go to Settings > Safari.
2. Make sure Block All Cookies is turned off. Once this is set, you can log into the AOL App again. -
Email
My Inbox is saying I have 4000 unread emails which is not the case how can I correct that
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Multiple users
My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.
Thank you,
John MedeirosWe are unable to replicate your issue. Please try the following steps to see if the issue persists:
1. Clear app’s cache.
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
3. Restart your mobile device.
4. Uninstall and reinstall the app with the latest version.
5. Lastly, switch the internet connection from WiFi to mobile data. -
Send an email
I can’t find a way to send an email from this app at all.
Here’s how to send an email from the AOL app:
1. Tap the Mail icon
2. Tap Compose icon (Pen sign on the bottom right)
3. Enter the name or email address of the person you want to email.
4. Enter your message.
5. Tap Send. -
How many times am I gonna have to click on busses and fire hydrants?
It’s getting old.
We have an article that should help you fix your issue:
https://help.aol.com/articles/what-should-i-do-if-i-get-an-image-challenge-when-trying-to-send-mail
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