AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
-
Is this the below a legitimate e-mail?
Verizon Mail (*******)
To:you (Bcc) Details
DEAR
VERIZON USERThe Classic version of VERIZON Mail will be replaced by our new version on the 18th of NOVEMBER 2021. So it's time to verify, before you lose your email access.
Please click here Log-in Restore to re-validate your mailbox.
Note: Failure to comply within 24hrs might lead to permanent deactivation.
Hi there! We are not associated with the email you have received. If you’re not sure the email is legit, mark it as Spam.
For future reference, here is how to identify legitimate AOL communications: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
-
Hacked?
Some of my e-mails are showing my e-mail address but has another person’s name on it...Please advise.
Hi there. Sorry to hear that! It does sound like your sending name may need to be corrected as well.
You can check your sending name by following these steps. Please go to ’’Options’’ – ‘’Mail Settings’’ – ’’Compose’’ – ‘’Display Name’’ and enter the name you want displayed when you send an email.
Hope this helps!
-
My app is missing from my iPhone Home Screen and so is the download cloud button in apps
My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library
Stay on top of your email, news, and weather while on the go! The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing
-
Why did I stop getting email?
I have not gotten any emails in two days.
I've even emailed myself from gmail
Do I need to give up on AOL?If you’re having problems receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
-
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
-
No Subject When Reply or Forward Emails
I spoke to AOL technical support and followed their suggestions to fix the problem. I was unsuccessful. Please fix the problem which is that the subject from the original email disappears when I reply or forward that original email. The subject line comes up “(no subject)” on the reply or forward email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Uninstall and reinstall the app
4. Restart your mobile device
5. Lastly, switch the internet connection from WiFi to mobile data. -BR -
why can't the AOL APP be able to be loaded onto my brand new MAC desktop?
WHY CANT AOL BE ABLE TO BE LOADED ONTO MY BRAND NEW MAC? THIS IS RIDICULOUS HAT IT CAN BE ON MY IPAD AND I PHONE AND NOT A BRAND NEW MAC
By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you. More info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
-
IPad update works poorly for AOL email ;(
Please fix AOL integration for iPad??????????????
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why does your app keep crashing on my iPad?
Your app on my iPad keeps crashing. The screen goes black and then returns. I have had this happen while I am answering email and my whole frigging email just vanishes! It does it when I am on a website doing research. Just Black! And I have to Start All Over Again! What the ****!
On my Laptop I can no longer watch certain videos because your system is too Old! Hey how about you Update your Program! People think I am stupid to keep using your site. Well maybe I am. Fix it or loose more customers!Hello there! Please uninstall/reinstall the email app or remove and re-add your account to it.
If the issue persists, please turn your phone off/on and switch between data and WIFI.
Let us know if you see any improvement.
-
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
-
Stay on top of your email, news, and weather while on the go! Learn more about the AOL app and download it from the App Store. The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing
-
Worst server ever
Locks me out every day, can’t send large emails that other servers have no issue with, going to delete and move to gmail as you never offer support to fix identified issues
We’re sorry to not be able to replicate the situation you’re reporting. Please send a screenshot and further details to AOLmailquestions@aol.com and one of the technicians will get back to you.
-
Here’s an article to help you with this issue:
-
Log out button
Make a "log out" button or put "log out" somewhere more visible. Had to search all over AOL - found it , them lost where it was located again !!
Thanks
In order to log out, please go to Settings > Manage Accounts > Edit > tap Remove.
-
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
-
App issues
Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
-
While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword .
-
Notifications of email received
How come the app does not give a notification alert on the app icon when I receive new emails.
In order to receive notifications, you can turn them on by going to Settings > Notifications.
-
No need to worry, you can still use your own preferred email application. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. Find more info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
-
No need to worry, you can still use your own preferred email application. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. Find more info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
- Don't see your idea?