AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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App won’t open on IOS 17.3.1
I have downloaded the latest update to AOL mail app and it will no longer open on my phone, please provide further update to rectify the issue.
Thanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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Thanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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Can’t delete anything in the app now! The Idea would be to fix it. Can you do that?
Can’t delete anything in the app now! The Idea would be to fix it. Can you do that?
To delete email in the app you have a few options:
- From the message list you can swipe to the left on a message to delete.
- You can tap on a message to open it and tap the trash can in the lower left.
You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner
To delete multiple messages simultaneously:
- Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
- Tap the trash icon in the lower left -
In the last two weeks, the emails in this program do not open as fast as they used to. The wheel keeps turning. BlueMail works fine.
Email content does not open instantly in AOL MAIL. OPENING EMAILS IN BlueMail works just fine. This has been happening for a few weeks. I am having no problems with AOL desktop in Microsoft Windows 10.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Please correct asap
Email crashing on my iPhone Please fix asap. Unable to use email app
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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15.4.1 glitch
Ever since my phone updated to iOS 15.4.1 my aol kicks me out constantly. I did a hard shut down on my phone and it still didn’t help. Pleas fix!
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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App keeps closing after update
App keeps closing after update please fix this asap please
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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App keeps crashing
My aol app keeps crashing and slow. I have to constantly keep going back into the app. Why?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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App keeps shutting down after the most recent update
Will there be another update to fix this most recent update?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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6.49.1 update, no longer get email
With your latest update I no longer can get email when I’m away from my Wifi. Anyone else experiencing? Any suggestions?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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What should I do
When I try to access my aol email the app just closes out
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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why are my pictures not attaching to my emails anymore? This is new!
Why are my pictures not attaching to my emails anymore? This is new!
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Is this the below a legitimate e-mail?
Verizon Mail (*******)
To:you (Bcc) Details
DEAR
VERIZON USERThe Classic version of VERIZON Mail will be replaced by our new version on the 18th of NOVEMBER 2021. So it's time to verify, before you lose your email access.
Please click here Log-in Restore to re-validate your mailbox.
Note: Failure to comply within 24hrs might lead to permanent deactivation.
Hi there! We are not associated with the email you have received. If you’re not sure the email is legit, mark it as Spam.
For future reference, here is how to identify legitimate AOL communications: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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Hacked?
Some of my e-mails are showing my e-mail address but has another person’s name on it...Please advise.
Hi there. Sorry to hear that! It does sound like your sending name may need to be corrected as well.
You can check your sending name by following these steps. Please go to ’’Options’’ – ‘’Mail Settings’’ – ’’Compose’’ – ‘’Display Name’’ and enter the name you want displayed when you send an email.
Hope this helps!
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Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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My app is missing from my iPhone Home Screen and so is the download cloud button in apps
My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library
Stay on top of your email, news, and weather while on the go! The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing
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Worst server ever
Locks me out every day, can’t send large emails that other servers have no issue with, going to delete and move to gmail as you never offer support to fix identified issues
We’re sorry to not be able to replicate the situation you’re reporting. Please send a screenshot and further details to AOLmailquestions@aol.com and one of the technicians will get back to you.
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App issues
Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Picking Contacts - Chops off first letter
Hi, when I pick a contact from my list it looks correct but when it goes into the To: column it’s chopped off. It’s missing the very first letter which of course then causes the email to fail. It wouldn’t be so bad if you could actually select it and correct it but you cannot.
If you put it in the copy column it works fine.Is there any chance you can work on fixing this?
Thank you so very much.
DebbieThanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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Impossible d’ouvrir certaines PJ
Certaines photos sont qualifiées de « trop grandes » par l’application alors que sur l’ancienne boîte mail ,sur le même téléphone ,elles s’ouvrent facilement .
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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