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302 results found

  1. Multiple users

    My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.

    Thank you,
    John Medeiros

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    0 comments  ·  Mail  ·  Admin →

    We are unable to replicate your issue. Please try the following steps to see if the issue persists:
    1. Clear app’s cache.
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
    3. Restart your mobile device.
    4. Uninstall and reinstall the app with the latest version.
    5. Lastly, switch the internet connection from WiFi to mobile data.

  2. Send an email

    I can’t find a way to send an email from this app at all.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Here’s how to send an email from the AOL app:

    1. Tap the Mail icon
    2. Tap Compose icon (Pen sign on the bottom right)
    3. Enter the name or email address of the person you want to email.
    4. Enter your message.
    5. Tap Send.

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    18 comments  ·  Mail  ·  Admin →
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    1 comment  ·  Admin →
  5. Enable cooks

    Does anyone know how to enable cookie on aol

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    Responded  ·  Product Support responded

    Please follow the steps provided below:

    1. From your home screen, go to Settings > Safari.
    2. Make sure Block All Cookies is turned off. Once this is set, you can log into the AOL App again.

  6. Forgot password

    Can’t find out how to find password without ringing someone ?
    Son had everything on old phone now can’t remember password to use on his new phone
    How do you find it ?

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  7. Trash

    Please make the delete key permanent and not disappearing.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The Delete button should be visible after you select one or more emails.
    If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    7 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    In order to sign in to your AOL portfolio from your mobile device, please follow these steps:

    1. Open Safari, or any other preferred browser.
    2. Go to aol.com/portfolios
    3. Tap on “Sign in or Sign up”.
    4. Log in with your username and password.

  10. Email disappearing to trash

    I’m sick of my emails being sent to the deleted file after I open them. Please do something about this.

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    6 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    This issue might be a result of using POP to access your mail from a 3rd party app. Please check your email apps (Outlook, Mac Mail, Windows Mail, Thunderbird or native mobile email apps).
    Also, make sure that you do not have a filter set up to move Sent mail to another folder, or to delete mail from the Sent folder after a certain amount of time.

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    16 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  12. Whatever

    Whatever has happened to AOL Mail? I've used it for nearly 20 years but e-Mail support is useless - non-existent in fact. Can't access my Mail account via my Apple devices and can't get any sensible advice or support. Once I go through the incredibly time-wasting hassle full process of transferring all of my contacts and notifications I will be leaving. Unless I get some better service - or even a response. ****

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    Responded  ·  Product Support responded

    Please remove your account from the email app, restart your device then add the account again. Also, check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled ""AOL Mail POP and IMAP settings"" from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option ""Allow apps that use less secure sign-in"" is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the ""Two-step verification"" option on the Account Security page (the URL

  13. Buggy app and /w lousy browser

    This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  14. Spam control

    Please give us back the option to “Allow these specified email address only”.

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings, from a desktop computer, and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  15. Why am I being logged out of my email????

    Everyday I find that the APP has logged me out! What’s going on??? AOL has gone downhill fast!

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    3 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    0 comments  ·  Mail  ·  Admin →
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  18. Select all option is unavailable

    It works fine if I am looking at all my mail, but if I filter and click on a message, the "select all" option does not come up on the screen. This has worked in the past and now it doesn't. Is this a bug or your idea of an app upgrade. If it's upgrade, I hate it. I keep some read emails in my inbox as reminders, and would still like to filter and delete all.

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    5 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  19. Can’t forward links from mail to social media

    I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    To enter your Cc or Bcc just click on that button located on the right side of the “To” field.

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