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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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302 results found

  1. How do I get rid of the"split screen" in my emails? I absolutely HATE IT!!!

    I want the option to open up the whole page of I want to... Or not!?!?!!!

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    Responded  ·  Product Support responded

    Hi,

    After you open an email, in the lower right corner over the Settings cog wheel there is a small square icon. Tapping it will enlarge the screen.

    Thank you!

  2. What’s going on

    On ios 13 when i swipe to another screen then swipe back the aol program reloads the whole email box and not back to the email I had opened

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    Responded  ·  Product Support responded

    Hi,

    Thanks for letting us know. Please try a quick uninstall and reinstall of the AOL app.

    Thank you!

  3. Tell me how to delete my dead spouse's email account

    Hate this site.
    I want to delete the account of my DEAD wife. I have not been able to do it
    I have used aol for more than 20 yrs. coming to hate it

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  4. We're glad you're here

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    1 comment  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    Unfortunately you can not change the browser. AOL app uses by default the phone’s browser.

    Thank you!

  5. Rdoar latency issue

    iPhone 10, latest iOS version, latest aol app; aol “not permitted” in iPhone settings, so as not to appear under “mail” icon on iPhone main page.

    Issue: when aol. App is closed, any email received will cause iPhone to “ping”, and number in red bubble will appear in aol. Icon to signify receipt of mail; on main iPhone page, image of e-mail will briefly appear, and if I touch that image, I will be taken to mail in ‘new mail’ box in aol. App.

    However, if i am on main page, and aol. Closed, and I receive e-mail, iPhone will…

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

    Thank you!

  6. Email

    How can I save an email and then retrieve it?

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    Responded  ·  0 comments  ·  Mail  ·  Admin →
  8. Auto enter certain info

    Can you set up your home address, email address, phone number etc to automatically suggest the full response when it asks for very basic info.

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    The feature you are referring to is not available using the AOL App. For further assistance we recommend contacting the Apple Team.

    Thank you!

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    0 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    In order to flag an email, please tap the three dots placed in the lower-right corner and select “Flag”.

    Thank you!

  10. which arrow is reply, reply all or forward

    which arrow is reply, reply all or forward on AOL mobile Apple phone

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    1 comment  ·  Admin →
  11. Galleries on Phone

    Since the latest update, the captions on the individual pictures are bunched at the bottom of the screen and can’t be read.

    You used to be able to tap the picture and the caption would rise, but no more.

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  12. First initial attempt doesn’t let me see my mail

    First initial attempt doesn’t let me see my mail.
    To remedy the issue I hard close out the app EVERY first attempt, which usually fixes the issue.

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    0 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  13. We're glad you're here

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    Responded  ·  Product Support responded

    Hi,

    You can print your emails using the AOL app using the following steps:

    1. Open the AOL App.
    2. Click on Mail.
    3. Open an Email
    4. Tap on “More”.
    5. Tap on Print.

    Thank you!

  14. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data or vice-versa

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    Responded  ·  Product Support responded

    Hi,

    Sorry to hear that. Please try the troubleshooting solutions below:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  16. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    The AOL app is available for iOS devices running iOS 9.3 or higher.

    Thank you!

  17. Stability, where it works ALL the time, versus unexpected halts/reloads

    Please check for stability. AOL Mail and NEWS now exhibits frequent unexpected reloads.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data or vice-versa

  18. Duplicate Sent Emails in Draft

    Every time I send an email it duplicates another in sits in draft. What is going on?

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  19. We're glad you're here

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    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Once you’re viewing your email list, if you tap Home to return to your home screen the next time you go into the app it will start on mail instead of news.

  20. Security issue by another aol member

    I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…

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    1 comment  ·  Mail  ·  Admin →
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