303 results found

1. Security issue by another aol member

   I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email I will attach here intermixed with my email history as a screenshot. I need to know if this is him or someone else as they may be spying for legal matters. If it’s not him located in Denver Colorado, then it may be a person that moved out that was listening into private matters at my apartment that has now moved when I deleted his email from my account. I have notified a few other online companies of this and other issues related to their programs to see if they can make it more secure and find the hackers and help me figure out who it is if it’s within my circle. The email address is avoma_hernantqw424@aol.com. It could belong to a person named Alex Hernandez in Denver Colorado, and if so I need to know whether to keep him as an employee of if it someone else altogether. I could not attach the screenshot without compromising it as my email, iCloud, microphone, photos and texts have all been hacked and are actively followed despite changing devices and passwords and security as I think it’s an undetectable spyware app like spyera because it was when I was looking for antispyware during divorce and since then all sorts of strange things been happening that are more than just coincidence and I kid you not there may 3-4 hackers and think the hackers read what I type, hear my talk without phone call for text and email spam. Use pop up blockers in Facebook when using car gurus and my ex sees my pictures through Apple photo app and google photos and hears my conversation and texts me back on related subject info not shared unknowingly and even Amex using cookies to send me new credit card replacements without calling them when they are seeing me type this as I just got the email about it minutes ago. And that email name I removed must have info about me and I need to have police and online security track and investigate this as he may be telling private info to a litigant or could be a hacker or could be spying for my ex. Whatever it is I’m not paranoid, it’s a lot of hacks happening quietly and there’s no button in these browsers to remove them when they sneak through the cracks. But share this with security department and big security company and tell me what is going on. I have no privacy where I live so please just email me at jatinca@aol.com eventhough they’ll be able to read this. Reporting this will change the hackers game who are following my info and then they’ll resurface, I removed one from China using credit card for into purchase, I found another whose email intermixed with yahoo and another intermixed with aol or google having linked email and devices in past but I think the automatic sharing in google is one problem, aol app and iOS aol sharing info is another problem and large and small caps intermixing emails is another problem, and undetectable spyware apps and antispyware apps intermingling within a device to steal and hear active data is another problem. Hackers getting excited over broke people Facebook accounts when friending someone if perceived importance like a Bollywood dancer has caused his Facebook to be hacked and in past my Facebook account was hacked and linked to random celebrities in past I think from India or Pakistan related as I had unfriended a Pakistani friend recently due to bad experience with another Paki guy who stole from me with the little money I had for a business, as I have so much going on we can barely survive. And I unfriended the Paki guy to stay away from India haters on Facebook as I’m not into crazy political beliefs and some of the Paki community are troublemakers toward Indians. So regardless I had to mention it because the last paki guy who went awol was like a thief I figured out later and hope he got busted, so hope you catch more crooks with any leads here. etc this all while going they a divorce with a narcissist and father having cancer going through a lawsuit with another thief whose name in this email hack in my aol account is either a friend, foe or hacker and I need to know if it belongs to our ex employee Alex Hernandez in Denver or not. I have been having to quit work to protect my kids while sociopathic and neglectful towards kids leaves me struggling until divorce court figures out that temporary custody been given to the sociopathic exwife as they fooled the courts.

   I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hi,

   Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.

   Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account

   Thank you!

2. Spam

   I accidently sent something very important to spam and I need it back in my reg mail box. Please help

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   9 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hi,

   Please mark the email as “Not Spam”.

3. I’m already paying. monthly for aol but it won’t give me a chat session for help editing parts of my account info ! :(

   Recognize that I am paying monthly for aol and allow me a chat session!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hi,
   To manage your account info, simply go to myaccount.aol.com and sign in with your account.
   If you need further assistance, please reach out to our team at 1-800-300-5017.

4. Account hacked

   My aol account has been hacked. Sent emails using my email address to my contacts. I have changed password.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hello, sorry to hear that. To fix and prevent this from happening in the future, refer to this article: aol.it/1qY866B

5. can’t move person out of being spam
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thanks for reaching out. The best way to teach the spam filter to treat an email as not spam is to use the “Mark as not Spam” feature.

6. How do I setup 2step
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   To enable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone

7. I created an email group on my laptop. The group address doesn’t come up when I use aol on my iPad solutions?
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hi.

   In order to fix this issue, please remove the account from the AOL App and then sign back in.

8. Forwarding mail

   How do I send and forward e-mails from my mobile device!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios

9. My AOL notes are gone how do I get them back?

   I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).

10. Drains battery; closes all of a sudden

    The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

11. YOUR SUPPORT SUCKS

    35 for nothing. waste of time you all suck

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. 

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please reach out to our team at 1-800-827-6364 for further assistance.

12. Hi

    How do I delete this US ******** news feed

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    In order to help you with this issue, please go to Settings > Edition.

13. Sending me request to delete account emails how ridiculous
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.

    Here is the article to best help you:
    AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams

14. Spam

    Still getting spam sent to my inbox, even though I’ve marked it as spam.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Spam mail is such a letdown. Check out this article to learn more about spam controls: http://aol.it/1yiXUdo

15. Account

    How do I get to my account in the app?
    Thanks

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    In order to access your mail via AOL App, please tap the “Envelope” icon.

16. Can’t open attachments

    Get an error message when I click on document attachments both word and pdf.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

17. I can’t print from the app. I have to close the app and go to Apple email to print.
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Restart your mobile device
    2. Uninstall and reinstall the app with the latest version
    3. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.

18. Notifications

    Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

19. Weather

    Can not change or save city. I tried to change and save city from NY to Boston MA and save. It does not save to change city. Always it switches back to default New York City, N Y

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

20. All of a sudden I Can’t send or receive mail. Every message says something I need CHANGE “IMAP settings

    They’re using an alternative email. It’s got my wrong Email Address/Apple ID. How
    do I put it back? They don’t have my password. What’s an IMAP setting? How do I set it back? (Help!)

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please delete and re-add your account. Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone

    Please delete and re-add your account. Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case… more