AOL App for iOS
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
303 results found
-
Has AOL been Hacked?
Seems like a lot of issues here in the last two weeks! Has AOL been Hacked?
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
-
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
-
Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364.
-
i was charged 1.00 for paying you 4.99 fee for aol Why/,
why was I charged 1.00 for paying my fee of 4.99. Why?
Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364.
-
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data. -BR -
Domain name changed
Would you please change my default email address from:
spearala@aim.com
To:
spearala@aol.comThey both work but any new or replied to email it defaults to the @aim.com. I know how to change it in the “from” field in an email message but I forget several times before tapping “send”. So I thought one of your administrators could make that default “@aol.com”.
May Blessings fall on you, your family and company,
Dave
We are sorry for the inconvenience, but this feature is not available.
-
Open app
I keep have to get a verification code to get my mail. How can I bypass this?
In order to help you with this issue, please go to password.aol.com click on Account Security and turn off your 2-step veification. If the issue still persists, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
-
German language available ?
I want to have this app switchable to German language.
In order to help you with this issue, please go to Settings > Edition.
-
App. Changes
Hi, for a couple days when I open the links of news feed the text is very small the images are enormous, somehow it does not have the format it used to.
Please try to reinstall the app. That should do the trick.
-
Insensitive advertising
My wife passed away a month ago. Ever since then the pop up adverts at the top of the emails in my inbox are often to do with funerals. This is rather insensitive.
Our deepest condolences, Ad results are typically based on past search or email history. You can hide or remove the Ad’s following the steps here:
https://help.aol.com/articles/ad-free-aol-mailPlease feel free to reach back out to us via help.aol.com in the future.
-
Dual names
Received receipts for someone who has my same email address who lives in another state
It’s impossible for multiple users to have the same email address. If you are receiving emails that are destined to someone else, there are a few thing you can do:
Notify senders – Tell known senders about their mistaken or excessive emails;
Filter emails – Automatically send emails from an address or domain to a separate folder;
Mark their emails as spam. -
Passwords
Reset my password and lost all inbox emails
Oh no, let me try and help you now.
Please send a request for restore of your emails to aolmailquestions@aol.com
-
Could you please provide us with more details of the issue you’re experiencing?
-
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
-
Emails dropping attachments
I am attaching some photos to an email and they are not be sent. I did not get an Error messgae or anything. Extremely annoying
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Outage?
Unable to sign in! “ aol unable till connect to their server” -
We don’t have a known issue. Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
-
How to clear search history??
My privacy dashboard only takes me to a page where the myriad of apps others have chosen show how they use my input. No availability to clear or delete.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
-
For Chris: the arrow next to my emailaddress shuts the app down
As requested, I answer your email here. My iPhone, or in this case my iPad is up to date. I always install updates immediately. But as I mentioned before: when I answer an email(or start a new one) and click on the arrow next to my emailaddress, I cannot click on my *****@aol.com address, no, the app shuts down all together. So to sum up:
- this (i.e. the arrow next to my emailaddress shuts the app down) started after the last update of the app
- I deleted the app and downloaded it again
- As a routine I…I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Lastly, switch the internet connection from WiFi to mobile data. -
Created Folders
NO PROBLEM CREATING NEW FOLDERS
BUT HOW DO YOU DELETE THE CREATED FOLDERS ONCE YOU DONT NEED THEM ANYMOREWe are sorry, but this feature is not available on the AOL App. In order to delete folders, please go to mail.aol.com.
-
We are sorry, but this feature is not available.
- Don't see your idea?