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302 results found

  1. Multiple users

    My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.

    Thank you,
    John Medeiros

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    0 comments  ·  Mail  ·  Admin →

    We are unable to replicate your issue. Please try the following steps to see if the issue persists:
    1. Clear app’s cache.
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
    3. Restart your mobile device.
    4. Uninstall and reinstall the app with the latest version.
    5. Lastly, switch the internet connection from WiFi to mobile data.

  2. Send an email

    I can’t find a way to send an email from this app at all.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Here’s how to send an email from the AOL app:

    1. Tap the Mail icon
    2. Tap Compose icon (Pen sign on the bottom right)
    3. Enter the name or email address of the person you want to email.
    4. Enter your message.
    5. Tap Send.

  3. Trash

    Please make the delete key permanent and not disappearing.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The Delete button should be visible after you select one or more emails.
    If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  4. We're glad you're here

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    Responded  ·  Product Support responded

    In order to sign in to your AOL portfolio from your mobile device, please follow these steps:

    1. Open Safari, or any other preferred browser.
    2. Go to aol.com/portfolios
    3. Tap on “Sign in or Sign up”.
    4. Log in with your username and password.

  5. Whatever

    Whatever has happened to AOL Mail? I've used it for nearly 20 years but e-Mail support is useless - non-existent in fact. Can't access my Mail account via my Apple devices and can't get any sensible advice or support. Once I go through the incredibly time-wasting hassle full process of transferring all of my contacts and notifications I will be leaving. Unless I get some better service - or even a response. ****

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    Responded  ·  Product Support responded

    Please remove your account from the email app, restart your device then add the account again. Also, check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled ""AOL Mail POP and IMAP settings"" from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option ""Allow apps that use less secure sign-in"" is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the ""Two-step verification"" option on the Account Security page (the URL

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    0 comments  ·  Mail  ·  Admin →
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  8. Can’t forward links from mail to social media

    I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Delete Folders

    How do I Delete Unused Old Folders in the app.

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    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    To delete folders from the AOL App you will have to access your account from a desktop computer and delete them from there first.

  10. Can’t log on now

    App no longer works w broadband

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  11. On Accessing Folders

    List “Folders” in support area to enable quick access. Your present method, if it exists, is difficult to find. Your answers to faqs do not provide a clue. Your related feedback mentioned “swiping”. Where is description?

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    2 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    To access your folders simply click on the Inbox tab, and select Folders. To create a folder

    1. Tap the Mail icon Image of the Mail icon in the AOL app.
    2. Tap the Back icon.
    3. Tap Folders.
    4. Tap the Add icon +.
    5. Enter the folder’s name and tap Return on your keyboard.

    Folders can’t be deleted from the app. To delete any folders, you’ll need to go to mail.aol.com on a computer.

  12. Confusion

    I cannot figure out how to delete some things from my contact list and I’ve searched and been round and round and can’t even find a way to email you but this. All I see is the contact list but no way to edit. You say 9.3 app is needed but the highest number at the App Store is 5. Something ????????????

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    To manage your contacts list, you will have to access your account from a desktop computer.
    Also, the 9.3 version is for the iOS operating system and 5.5.1 is for the AOL App version.

  13. Print function improvement needed

    I tried to print an email. So I selected the info and then selected print.
    Your response was no printer found.
    Then it tried to air print and found my daughter's house printer, not my HP print app printer.
    Can you make your app let me select from my wifi based printers and network printers instead of telling me my five different printers are not found.

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hello there, please make sure your HP printer is connected to the same wireless network that your mobile phone is using.

    Additionally you can check if the printer is setup properly, by trying to access it from another device on your network.

    Thank you.

  14. Swiping

    Put flag option back with swiping left

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    That feature is still available. If you are having trouble using this feature a quick uninstall and reinstall of the AOL App should fix your issue.

  15. Merge email

    You’ve forced me to use the app. I hate it. It’s not a matter of getting used to it either. I want old and new emails together by date received. Also with all you add, news and **** the viewing area is too small. I’m soon leaving AOL. I guess that’s what you want. I’m glad I’m not paying for it!

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please follow the steps below in order to change your Inbox Style. Please note that in order to perform these changes you will have to go to mail.aol.com using a desktop computer.

    1. Go to your AOL Mail inbox.
    2. Click Options | Mail Settings.
    3. Click the General tab, if not already there.
    4. Next to “Inbox Style,” select Use Unified Inbox style
    5. Click Save Settings.

    In case you’re not sure how to do this, here’s the help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view

  16. Notifications

    Hi the aol email app notifications are not working again. I need my notifications to show even if my phone is in locked mode. Ever since the recent update to the app, everything has gone wrong with my notifications. They are important for my job, I need them to work. Can you guys do another update for something to fix this like ASAP? Please please please. I would really appreciate it if you guys can fix the notifications. Thank you.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.

  17. How do I make mail go to the iPad mail folder?

    I have been with AOL for years and thanks. There are two. Things with this app that I don’t care for.

    How can I make new mail show up on the iPad dashboard? Having to go to the aol mail button is a pain.

    How can I make the mail automatically open expanded to full screen? The added steps are a pain.

    Thanks

    Den

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback about the features of the AOL App. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.

    In order to move apps around press and hold on one app until they all start to jump around. You can then drag and drop icons around the home screen, move them to the dock, or drag them over to another page.

  18. Mail not being sent-help needed

    Until today never an issue.Now no mail is sent out via the app. Several tests sending to personal and close friend accounts, nothing arrived. Help needed

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please uninstall and reinstall the app. If the issues persist, please advise the email recipients to check their Spam and Trash folders.

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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