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302 results found

  1. 15.4.1 glitch

    Ever since my phone updated to iOS 15.4.1 my aol kicks me out constantly. I did a hard shut down on my phone and it still didn’t help. Pleas fix!

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    0 comments  ·  Mail  ·  Admin →

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  2. *******@aol.com

    Cannot delete unused folders.

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    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.

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    8 comments  ·  Mail  ·  Admin →
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    1 comment  ·  Admin →
  5. Select all option is unavailable

    It works fine if I am looking at all my mail, but if I filter and click on a message, the "select all" option does not come up on the screen. This has worked in the past and now it doesn't. Is this a bug or your idea of an app upgrade. If it's upgrade, I hate it. I keep some read emails in my inbox as reminders, and would still like to filter and delete all.

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    5 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  6. View

    I have called and searched..no one has helped me. The appearance of my email address is wrong when I send a email. How do I changed it?

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    4 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    You may want to try changing your Display Name. Go to https://help.aol.com/articles/aol-mail-mail-settings and expand Display and Sound Settings | How do I change my Display Name?

    If you’re using your email on different platforms (such as a smartphone, tablet, or Outlook) please check your settings on any email program to make sure that you haven’t changed your display name associated with it.

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    0 comments  ·  Mail  ·  Admin →
  8. Account hacked

    My aol account has been hacked. Sent emails using my email address to my contacts. I have changed password.

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    Responded  ·  Product Support responded

    Hello, sorry to hear that. To fix and prevent this from happening in the future, refer to this article: aol.it/1qY866B

  9. Not working

    When you tried to read an article and it says continue to read after scroll it shows nothing but other articles the remainder of the article is absent. This has been going on for a week please correct.

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    4 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  10. Spam

    Still getting spam sent to my inbox, even though I’ve marked it as spam.

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    4 comments  ·  Mail  ·  Admin →
  11. We're glad you're here

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    Responded  ·  Product Support responded

    Stay on top of your email, news, and weather while on the go! Learn more about the AOL app and download it from the App Store. The AOL app is available for iOS devices running iOS 9.3 or higher.

    1. Open the App Store on your device.
    2. Tap the Search icon.
    3. Type “AOL” in the search field.
    4. Tap Search.
    5. Next to AOL: News Email Weather Video, tap Get.
    6. Enter your Touch ID or Apple ID, if prompted.
    7. Tap Open.

  12. Screen moves to top on iPad version

    When reading a news story, as I scroll down, the screen goes to top unprompted; making it impossible to read...
    A good idea would be to fix it...

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    3 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  13. Forgot password

    Can’t find out how to find password without ringing someone ?
    Son had everything on old phone now can’t remember password to use on his new phone
    How do you find it ?

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  14. We're glad you're here

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    2 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data or vice-versa

  15. App won’t open on IOS 17.3.1

    I have downloaded the latest update to AOL mail app and it will no longer open on my phone, please provide further update to rectify the issue.

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    0 comments  ·  Mail  ·  Admin →
  16. My app is missing from my iPhone Home Screen and so is the download cloud button in apps

    My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library

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    4 comments  ·  Mail  ·  Admin →
  17. why can't the AOL APP be able to be loaded onto my brand new MAC desktop?

    WHY CANT AOL BE ABLE TO BE LOADED ONTO MY BRAND NEW MAC? THIS IS RIDICULOUS HAT IT CAN BE ON MY IPAD AND I PHONE AND NOT A BRAND NEW MAC

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    1 comment  ·  Admin →
  18. Log out button

    Make a "log out" button or put "log out" somewhere more visible. Had to search all over AOL - found it , them lost where it was located again !!

    Thanks

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    1 comment  ·  Settings  ·  Admin →
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    3 comments  ·  Mail  ·  Admin →

    Here’s how to add an account:

    1. From the bottom of the main menu, tap the Settings icon.

    2. Tap Manage Accounts.

    3. Tap Add Account.

    4. Enter your AOL username and password.

    5. Tap Sign in.

  20. All of a sudden I Can’t send or receive mail. Every message says something I need CHANGE “IMAP settings

    They’re using an alternative email. It’s got my wrong Email Address/Apple ID. How
    do I put it back? They don’t have my password. What’s an IMAP setting? How do I set it back? (Help!)

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Please delete and re-add your account. Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case…

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