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166 results found

  1. Can’t email from notes app on iPhone

    If I have a note I want to send someone from the notes app on my iPhone 7, it will allow me to Texter or tweet it, but no email option comes up any longer. It used to bring up AOL email but since I reinstalled the app it no longer brings up anything

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    Responded  ·  Product Support responded

    Please make sure that you have your AOL account added to your iPhone. To do that go to Settings > Password & Accounts > Add account.

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    Responded  ·  Product Support responded

    To send an photo as an attachment:

    1. Tap the Mail icon
    2. From the subject line of the message you’re writing, tap the Attachment icon
    3. Tap the Take photo or video or Choose existing.
    4. Select the image you want to attach from your device’s storage options.

    - The attachment will be added to your email.

  3. Mail not being sent-help needed

    Until today never an issue.Now no mail is sent out via the app. Several tests sending to personal and close friend accounts, nothing arrived. Help needed

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    Responded  ·  Product Support responded

    Please uninstall and reinstall the app. If the issues persist, please advise the email recipients to check their Spam and Trash folders.

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    8 comments  ·  Mail  ·  Admin →
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  5. Communication

    Why doesn’t AOL reply to customers contactable emails,absolutely awful communication

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    Responded  ·  Product Support responded

    Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.

  6. Accessibility problems

    Please reinstate the microphone in the IOS onscreen keyboard. I rely on dictation when writing. Now I need to dictate a note in another program and then cut and paste it into the AOL email app.

    Also, there is no comma on the iOS onscreen keyboard in the email app, making it very difficult to send to more than one person.

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    Responded  ·  Product Support responded

    The comma is added automatically after you select an email address and make sure that you have the latest version of iOS and for the AOL App regarding the issue with missing your microphone.

  7. Getting stuck in the trash

    If I go to the trash and try to go to new mail or any other option it just stays in the trash. Also side problem, it will also sometimes send new mail to the trash before I can even look at it. Seems to be a very trash-centric design. Also I’m unable to access my mail from the mail app that’s stock on the iPhone.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

    Regarding your issue with the native email app, please try to remove the account, restart your device and then log back in.

  8. Hi, I use the aol app to get my emails on Iphone 6. It won't save my mail settings (Message Preview or Signature). Resets often.

    Hi, I use the aol app to get my mails on Iphone 6. It won't save my mail settings (Message Preview or Signature). I have to re-do my preferred settings many times a day.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Notifications

    Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version from the App store

  10. App is down again

    It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.

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  11. My iPad mailbox does not show my AOL mail.

    I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.

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  12. Address Book

    Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
    Otherwise, GREAT app.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device

    You could also do a quick reinstall of the app if the issue persists.

  13. In landscape mode, please stop zipping to the top of an email.

    When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  14. Multiple users

    My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.

    Thank you,
    John Medeiros

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    We are unable to replicate your issue. Please try the following steps to see if the issue persists:
    1. Clear app’s cache.
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
    3. Restart your mobile device.
    4. Uninstall and reinstall the app with the latest version.
    5. Lastly, switch the internet connection from WiFi to mobile data.

  15. Send an email

    I can’t find a way to send an email from this app at all.

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    Responded  ·  Product Support responded

    Here’s how to send an email from the AOL app:

    1. Tap the Mail icon
    2. Tap Compose icon (Pen sign on the bottom right)
    3. Enter the name or email address of the person you want to email.
    4. Enter your message.
    5. Tap Send.

  16. Trash

    Please make the delete key permanent and not disappearing.

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    Responded  ·  Product Support responded

    The Delete button should be visible after you select one or more emails.
    If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  17. Buggy app and /w lousy browser

    This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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  19. Can’t forward links from mail to social media

    I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  20. Can’t log on now

    App no longer works w broadband

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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