AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Personal Code
iPhone won’t let me put in AOL Code they sent me.
Please change the connection type from WiFi to cellular data or vice-versa. If you encounter issues after this, please try a quick uninstall&reinstall.
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Can’t email from notes app on iPhone
If I have a note I want to send someone from the notes app on my iPhone 7, it will allow me to Texter or tweet it, but no email option comes up any longer. It used to bring up AOL email but since I reinstalled the app it no longer brings up anything
Please make sure that you have your AOL account added to your iPhone. To do that go to Settings > Password & Accounts > Add account.
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To send an photo as an attachment:
1. Tap the Mail icon
2. From the subject line of the message you’re writing, tap the Attachment icon
3. Tap the Take photo or video or Choose existing.
4. Select the image you want to attach from your device’s storage options.- The attachment will be added to your email.
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Mail not being sent-help needed
Until today never an issue.Now no mail is sent out via the app. Several tests sending to personal and close friend accounts, nothing arrived. Help needed
Please uninstall and reinstall the app. If the issues persist, please advise the email recipients to check their Spam and Trash folders.
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This issue is fixed now. Thank you for your patience.
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Communication
Why doesn’t AOL reply to customers contactable emails,absolutely awful communication
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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Accessibility problems
Please reinstate the microphone in the IOS onscreen keyboard. I rely on dictation when writing. Now I need to dictate a note in another program and then cut and paste it into the AOL email app.
Also, there is no comma on the iOS onscreen keyboard in the email app, making it very difficult to send to more than one person.
The comma is added automatically after you select an email address and make sure that you have the latest version of iOS and for the AOL App regarding the issue with missing your microphone.
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Getting stuck in the trash
If I go to the trash and try to go to new mail or any other option it just stays in the trash. Also side problem, it will also sometimes send new mail to the trash before I can even look at it. Seems to be a very trash-centric design. Also I’m unable to access my mail from the mail app that’s stock on the iPhone.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest versionRegarding your issue with the native email app, please try to remove the account, restart your device and then log back in.
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Hi, I use the aol app to get my emails on Iphone 6. It won't save my mail settings (Message Preview or Signature). Resets often.
Hi, I use the aol app to get my mails on Iphone 6. It won't save my mail settings (Message Preview or Signature). I have to re-do my preferred settings many times a day.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version from the App store -
App is down again
It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.
You will have to agree to those terms in order to sign into the app.
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My iPad mailbox does not show my AOL mail.
I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.
If you are having trouble accessing your AOL email on your native app, please check our help article below:
https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail -
Address Book
Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
Otherwise, GREAT app.I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile deviceYou could also do a quick reinstall of the app if the issue persists.
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In landscape mode, please stop zipping to the top of an email.
When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Multiple users
My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.
Thank you,
John MedeirosWe are unable to replicate your issue. Please try the following steps to see if the issue persists:
1. Clear app’s cache.
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
3. Restart your mobile device.
4. Uninstall and reinstall the app with the latest version.
5. Lastly, switch the internet connection from WiFi to mobile data. -
Send an email
I can’t find a way to send an email from this app at all.
Here’s how to send an email from the AOL app:
1. Tap the Mail icon
2. Tap Compose icon (Pen sign on the bottom right)
3. Enter the name or email address of the person you want to email.
4. Enter your message.
5. Tap Send. -
Trash
Please make the delete key permanent and not disappearing.
The Delete button should be visible after you select one or more emails.
If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Buggy app and /w lousy browser
This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form.
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