AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I haven't gotten responses from facebook for weeks and I was getting 50-100 per day. Thank you.

    I haven't gotten any emails from my friends on facebook for a few weeks now any I typically get between 50-100 per day. This has happened before. Thanks

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    Thank you for reaching out. If you’re having issues with email notifications from Facebook:

    Make sure you have signed up for your Facebook account with this particular email address.
    Check your spam or junk email folder for these messages. If they are in either of these folders, be sure to add the @facebookmail.com email domain to your email account’s safe senders list.
    If you’re still not receiving emails from Facebook, contact your ISP (Internet Service Provider) to ensure that they aren’t blocking email traffic coming from Facebook.
    Learn how to report a problem with the Facebook team if the issue continues: https://www.facebook.com/help/186570224871049

  2. Why

    Why are we being asked if we want to go to another site to receive the e-mail on some screen names? This pop up appears on some of my addresses and not on others. I always say NO and re-enter password and the inbox shows up properly. Getting tired of having to do this. Don't trust wanting t o go to another site.

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  3. Disappearing Email

    For 2 weeks now, email has been "self-migrating" from my inbox and old mail box to the trash heap. 5 rounds of working with tech support and 3 hours of what has so far been wasted time and here's the latest, if you care to read it:
    Jack M
    Hi there! My name is Jack, your Technical Support Specialist and I’ll be assisting you today!
    8:55:32 AM
    Hello Monty, nice to meet you! :)
    8:55:49 AM
    How are you today?
    8:55:52 AM
    Me
    good moring.
    8:55:54 AM
    irritated by the continuing issue with email
    8:56:08 AM
    Jack M
    Could you…

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    If you access AOL Mail from an app on your mobile device or your computer, your settings or actions could have caused emails to be deleted from your account.
    Desktop apps, like Outlook, Thunderbird, and Mac Mail, or any mobile mail apps can access AOL Mail using POP.
    One POP setting, will delete email from your account when it’s downloaded.
    Please check if your account is set up as POP in any third party mail client. If that is the case, to disable the “delete emails from server” option, please contact your app manufacturer.

  4. LOST ABILITY TO HOVER OVER SENDER

    Before yesterday, I was able to hover over any incoming email to read the email address of the sender. It must have just broken, because now when I hover, the name shows in a blip, like a flash and is NOT readable!
    PLEASE fix back to the way it was!

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  5. Emails not showing

    My phone shows me I have new emails, I try to open the app, my AOL email in my phone, and the website. ALL say I have no new emails when I know that I do. I haven’t been able to look at my email in days, and I use this email for all my subscriptions.

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    If you are using the phone’s build in app, please follow these steps: remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): support.apple.com/en-us/HT201320

    In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    If you are using the AOL App, please follow these steps:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  6. make pages instead od one big batch

    make pages instead of one big batch

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    Responded  ·  Product Support responded

    You can see pages in Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”.

  7. Finding old mail

    How do I retrieve mail from 2008-9? I looking for sent emails and I can't get the search to go back that far?

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    We are only able to retrieve missing emails from the last 7 days, Also keep in mind that if you haven’t accessed the account for a longer period of time since you created it, the emails might have been permanently deleted.

  8. Can’t set away message

    I’ve searched the help and the steps don’t work to set an Away message. I’ve tried through the web and the iOS app and there are no general settings under my user name. I find a settings but there’s nothing under there about away messages.

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    Responded  ·  Product Support responded

    Please sign in to http://mail.aol.com on an external browser (Safari/ Chrome) from a computer

    1. Under your username, click Options | Mail Settings.

    2. Click the “General” tab, if you’re not already on it.

    3. Next to “Mail Away Message,” select Custom.

    4. Enter your customized message.

    5. Click Save Settings.

  9. how to stop aol from putting mail directly into trash all mail should be in the inbox

    how do I stop aol from putting mail directly into trash all mail should be in the inbox

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    Responded  ·  Product Support responded

    Thank you for reaching out to us. Please check your Filter and Spam settings. To do that, please go to mail.aol.com, log in and then go to Options→Mail Settings → Spam Settings and Filter settings.

    Also, your account might be compromised. We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
     If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

  10. Why do some of my "new" emails go to old mail without being read?

    My new email goes to old email before it has been opened and read. How do I stop that? Not all new mail, just some of it.

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    If your email isn’t missing but is going straight into the Old mail folder, this may simply be the normal outcome of using IMAP to access your AOL Mail in another program or on another device. IMAP syncs your mail regardless of where you use it, which means if you read a message in your mailbox on your mobile device, it will appear as “Read” the next time you check your mail from anywhere else.

  11. Links don't work in Chrome- try number 3. Please stop closing these out without discussion.

    I tried your latest suggestion, and again, that does not work. Popups are not blocked, but this is still not functioning. There is a problem with the code for the AOL mail tool that is not compatible with a standards based browser like Chrome. Your team needs to test in more than just Internet Explorer for functionality. I have identified the code that has an issue below. This needs passed along to a developer who can review the problem code, implement a change and test it for functionality, as this issue is likely affecting tens of thousands of AOL and…

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    In case you are using an ad-blocker, pause it for the AOL Mail page. If this is not the case, go to the Google Chrome menu (three horizontal dots on the top right), select More tools then Extensions, and disable the extensions one by one, and check if the problem persists.

  12. Mail icon oroblem

    I cannot figure out how to make the mail icon on my iPad
    Connect to my aol mail. I have to get to my mail throughSafari search.

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    Responded  ·  Product Support responded

    To easily access your AOL Mail on your IPad , you can download the AOL App by following the steps below:

    1. Open the App Store on your device.
    2. Tap the Search icon.
    3. Type “AOL” in the search field.
    4. Tap Search.
    5. Next to AOL: News Email Weather Video, tap Get.
    6. Enter your Touch ID or Apple ID, if prompted.
    7. Tap Open.

  13. Please stop letting this ***** mail come through. This mail is trash and I need help to stop it.

    Let us stop some emails from coming through please. I get such ***** I want it stopped.

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the sender’s emails address in the Sender Filter’s block list.

  14. I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?

    I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?

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  15. Links don't work in Chrome

    Links in emails don't work in Chrome. I tried your suggestion, and it did not work. I also tried contacting customer service and they gave me a canned, cut and paste answer. NOT HELPFUL. Can you escalate me to someone who helps code your solution that can help the 10,000+ customers who have AOL email addresses that are affected by this issue please?

    Original text:

    Links don't work in Chrome
    When we open emails in our Chrome browser, none of the links work- there seems to be a layer that gets superimposed over the email that blocks any clicks, despite…

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    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  16. Please bring back alphabetical order for mail!!!!

    PLEASE BRING BACK THE OPTION OF HAVING INCOMING MAIL IN ALPHABETICAL ORDER!!!

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  17. Will the real AOL stand up!

    Hi!

    I received this in my Spam box. It is telling me that "I requested my account to be deactivated", which is not true. I use this account quite a bit. It also came in my spam box which makes me very suspicious of it:
    Aol! Mail admin@diion.imaristem.com
    Hello jstus****,
    This is to inform you that your request on: 15/04/2019 2:07:11 p.m. to remove your account from Aol server has been approved and will initiate in one hour from the exact time you open this message. Regards.

    ignore this message to continue with email removal or

    If this deactivation was…

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    Responded  ·  Product Support responded

    Thank you for your recent inquiry. The email you have received is not from AOL. It is a “phishing” scam intended to collect your information under false pretenses. Please utilize the “Report Spam” functionality within AOL mail to flag such messages for review by the appropriate department within AOL.

  18. mistake

    Why arn I gettitng CANADIAN "TOP" STORIES instead of AMERICAN?

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  19. STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB

    STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB.. If I wanted to sign in to FB I would go on to their website

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    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL, or one of our other products or services.
    We recommend that you contact Facebook for assistance.

  20. how do i stop aol email

    how do I stop receiving aol email

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    Responded  ·  Product Support responded

    Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!

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