AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
100 results found
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For the last 4-5 days I have not recieved ANY emails or even spam....What's up...Was getting at least 5-9 a day previously???
For the last 4-5 days I have not received ANY emails or even spam....What's up...Was getting at least 5-9 a day, previously???
Thankis for reaching out.
Not receiving any emails or if these were sent to your Trash directly can indicate that your account may have been accessed by someone else.
Read more: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
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Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs
Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs
If you’re having problems viewing and receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps:
https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail -
locked out of free email
I have had AOL since its was debuted, Now all of the sudden Im not getting emails to ether address i have TWO, i have tried everything, AND NOTHING, i called the 800 number, and after explaining to the guy what was happening, he asked if i had done this and that, and i said yes, THEN he said ( oh i see your emal accounts, THEN HE SAID OH THERE FREE ACCOUNTS, AND HUNG UP, I dont see AOL staying around long, if this is how you treat customers that have been with you for YEARS, ********* AOL, HELLO…
We’re sorry to hear about your experience, we completely understand the heartache and frustration.
It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. I’m here to help if you still need assistance or have additional questions.
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on my mini ipad i receive the emails, but there is no restore recently deleted. Im now on a deskto
Im now on a desktop, and the recently deleted emails are NOT in that area. How do I restore todays recently deleted emails on the ipad?
Here’s an article that can help you: https://help.aol.com/articles/aol-mail-in-the-aol-app
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Receiving mail etc.
Unable to view new mail--spam or sent mail????
Since we’re unable to understand the issue you’re reporting, we suggest you contact a specialist for assistance.
You can find the list of contact and see available options for your account on https://help.aol.com/contact
If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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email from yahoo users
I cannot receive e mail from anyone with a yahoo account. what can I do to correct this?
Thanks for reaching out.
If you’re having problems viewing and receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps.
https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail -
changed my e-mail address????
you asked me to sign in but i forgot my password, instead of letting me put in a new password you gave me a knew account new e-mail address and deleted my contacts great job now what do i do to get them back iI can get my old e-mail on my I-pad & Iphone but not on my desk top what e-mail am i supposed to use. want to use one for all my computers
Thank you for reaching out.
We’re not sure what may have happened and why a new email was created, however we would suggest you to contact AOL Customer Care over the phone: 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
You can also email a specialist: aolmailquestions@aol.com
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Mac mail keeps randomly redownloading from server read and deleted mail from mac
Mac mail keeps randomly redownloading from server read and deleted mail from mac
Please delete and re-add your account in the Mac Mail app. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set…
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I have been receiving 50 or more ****** emails from a company in Belize each week.
The Belize company has a postal address but does not have a domain address. Each sexually oriented Email that is sent from this company to my Email has a different domain address. I have tried to unsubscribe but the request is ignored. In fact I think that the underlying company has increased the number of offensive emails. I think AOL should investigate the company and do something to prevent them from sending out these offensive sexually oriented emails.
Thanks for bringing this to our attention, I have passed it along. If Spam is bypassing the filters, marking mail as Spam or Not Spam is the best and most reliable way to bring spam under control.
You can also create a filter in your emails to direct those specific communication to Spam/Trash if they have any term in common.
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I was forced into AOL when verizon bought the company. Why should I have to pay for an upgraded AOL account when I pay for Fios
Allow support for Verizon members without the additional charge for an upgraded account.
Please provide us with more details about what you are referring to. Thank you and have a great day.
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Unknowen message source in inbox
When doing a "check message source" why are the results in non-readable garbage? How do I know if the source is a trusted source or not?
Please check this article for more info: https://help.aol.com/articles/what-is-aol-certified-mail
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Cease operations !!!
my last email client allowed me to see full header information. I have been asked repeatedly by tech support why I found this of value. In my opinion, anyone who asks such a dumb question shouldn't be a Second Tier Support Specialist. Also, the 24/7 promise of phone support is a joke. After several disconnects on a Sunday night, I've concluded that they don't care how much you run up your airtime on your cell, listening to droning voice robot. As I mentioned earlier it's not possible to reach them by landline. One has to hang up to receive security…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Did you send out a message stating you were going to deactivate my account?
Received a message in my spam folder that said AOL was going to deactivate my email account. Is this for real or spam?
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account:https://help.aol.com/articles/protect-yourself-from-internet-scams
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I haven't gotten responses from facebook for weeks and I was getting 50-100 per day. Thank you.
I haven't gotten any emails from my friends on facebook for a few weeks now any I typically get between 50-100 per day. This has happened before. Thanks
Thank you for reaching out. If you’re having issues with email notifications from Facebook:
Make sure you have signed up for your Facebook account with this particular email address.
Check your spam or junk email folder for these messages. If they are in either of these folders, be sure to add the @facebookmail.com email domain to your email account’s safe senders list.
If you’re still not receiving emails from Facebook, contact your ISP (Internet Service Provider) to ensure that they aren’t blocking email traffic coming from Facebook.
Learn how to report a problem with the Facebook team if the issue continues: https://www.facebook.com/help/186570224871049 -
Why
Why are we being asked if we want to go to another site to receive the e-mail on some screen names? This pop up appears on some of my addresses and not on others. I always say NO and re-enter password and the inbox shows up properly. Getting tired of having to do this. Don't trust wanting t o go to another site.
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Disappearing Email
For 2 weeks now, email has been "self-migrating" from my inbox and old mail box to the trash heap. 5 rounds of working with tech support and 3 hours of what has so far been wasted time and here's the latest, if you care to read it:
Jack M
Hi there! My name is Jack, your Technical Support Specialist and I’ll be assisting you today!
8:55:32 AM
Hello Monty, nice to meet you! :)
8:55:49 AM
How are you today?
8:55:52 AM
Me
good moring.
8:55:54 AM
irritated by the continuing issue with email
8:56:08 AM
Jack M
Could you…If you access AOL Mail from an app on your mobile device or your computer, your settings or actions could have caused emails to be deleted from your account.
Desktop apps, like Outlook, Thunderbird, and Mac Mail, or any mobile mail apps can access AOL Mail using POP.
One POP setting, will delete email from your account when it’s downloaded.
Please check if your account is set up as POP in any third party mail client. If that is the case, to disable the “delete emails from server” option, please contact your app manufacturer. -
LOST ABILITY TO HOVER OVER SENDER
Before yesterday, I was able to hover over any incoming email to read the email address of the sender. It must have just broken, because now when I hover, the name shows in a blip, like a flash and is NOT readable!
PLEASE fix back to the way it was!We have a solution for you, please clear your browser history, cookies and cache here’s how:https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Emails not showing
My phone shows me I have new emails, I try to open the app, my AOL email in my phone, and the website. ALL say I have no new emails when I know that I do. I haven’t been able to look at my email in days, and I use this email for all my subscriptions.
If you are using the phone’s build in app, please follow these steps: remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
If you are using the AOL App, please follow these steps:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
make pages instead od one big batch
make pages instead of one big batch
You can see pages in Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”.
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Finding old mail
How do I retrieve mail from 2008-9? I looking for sent emails and I can't get the search to go back that far?
We are only able to retrieve missing emails from the last 7 days, Also keep in mind that if you haven’t accessed the account for a longer period of time since you created it, the emails might have been permanently deleted.
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