AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
100 results found
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Can’t set away message
I’ve searched the help and the steps don’t work to set an Away message. I’ve tried through the web and the iOS app and there are no general settings under my user name. I find a settings but there’s nothing under there about away messages.
Please sign in to http://mail.aol.com on an external browser (Safari/ Chrome) from a computer
1. Under your username, click Options | Mail Settings.
2. Click the “General” tab, if you’re not already on it.
3. Next to “Mail Away Message,” select Custom.
4. Enter your customized message.
5. Click Save Settings.
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how to stop aol from putting mail directly into trash all mail should be in the inbox
how do I stop aol from putting mail directly into trash all mail should be in the inbox
Thank you for reaching out to us. Please check your Filter and Spam settings. To do that, please go to mail.aol.com, log in and then go to Options→Mail Settings → Spam Settings and Filter settings.
Also, your account might be compromised. We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET. -
Why do some of my "new" emails go to old mail without being read?
My new email goes to old email before it has been opened and read. How do I stop that? Not all new mail, just some of it.
If your email isn’t missing but is going straight into the Old mail folder, this may simply be the normal outcome of using IMAP to access your AOL Mail in another program or on another device. IMAP syncs your mail regardless of where you use it, which means if you read a message in your mailbox on your mobile device, it will appear as “Read” the next time you check your mail from anywhere else.
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Links don't work in Chrome- try number 3. Please stop closing these out without discussion.
I tried your latest suggestion, and again, that does not work. Popups are not blocked, but this is still not functioning. There is a problem with the code for the AOL mail tool that is not compatible with a standards based browser like Chrome. Your team needs to test in more than just Internet Explorer for functionality. I have identified the code that has an issue below. This needs passed along to a developer who can review the problem code, implement a change and test it for functionality, as this issue is likely affecting tens of thousands of AOL and…
In case you are using an ad-blocker, pause it for the AOL Mail page. If this is not the case, go to the Google Chrome menu (three horizontal dots on the top right), select More tools then Extensions, and disable the extensions one by one, and check if the problem persists.
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Mail icon oroblem
I cannot figure out how to make the mail icon on my iPad
Connect to my aol mail. I have to get to my mail throughSafari search.To easily access your AOL Mail on your IPad , you can download the AOL App by following the steps below:
1. Open the App Store on your device.
2. Tap the Search icon.
3. Type “AOL” in the search field.
4. Tap Search.
5. Next to AOL: News Email Weather Video, tap Get.
6. Enter your Touch ID or Apple ID, if prompted.
7. Tap Open. -
Please stop letting this ***** mail come through. This mail is trash and I need help to stop it.
Let us stop some emails from coming through please. I get such ***** I want it stopped.
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the sender’s emails address in the Sender Filter’s block list.
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I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?
I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?
Unfortunately, SuperAntiSpyware is not available for mobile devices.
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Links don't work in Chrome
Links in emails don't work in Chrome. I tried your suggestion, and it did not work. I also tried contacting customer service and they gave me a canned, cut and paste answer. NOT HELPFUL. Can you escalate me to someone who helps code your solution that can help the 10,000+ customers who have AOL email addresses that are affected by this issue please?
Original text:
Links don't work in Chrome
When we open emails in our Chrome browser, none of the links work- there seems to be a layer that gets superimposed over the email that blocks any clicks, despite…In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.
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Please bring back alphabetical order for mail!!!!
PLEASE BRING BACK THE OPTION OF HAVING INCOMING MAIL IN ALPHABETICAL ORDER!!!
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you want to sort your mail with the column headings, please visit our help article: https://help.aol.com/articles/why-can-t-i-sort-email-by-the-header
Also, you can try accessing your account on a different browser.
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Will the real AOL stand up!
Hi!
I received this in my Spam box. It is telling me that "I requested my account to be deactivated", which is not true. I use this account quite a bit. It also came in my spam box which makes me very suspicious of it:
Aol! Mail admin@diion.imaristem.com
Hello jstus****,
This is to inform you that your request on: 15/04/2019 2:07:11 p.m. to remove your account from Aol server has been approved and will initiate in one hour from the exact time you open this message. Regards.ignore this message to continue with email removal or
If this deactivation was…
Thank you for your recent inquiry. The email you have received is not from AOL. It is a “phishing” scam intended to collect your information under false pretenses. Please utilize the “Report Spam” functionality within AOL mail to flag such messages for review by the appropriate department within AOL.
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mistake
Why arn I gettitng CANADIAN "TOP" STORIES instead of AMERICAN?
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . Then please log in on mail.aol.ca if you wish to see the news from Canada on Today on AOL.
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STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB
STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB.. If I wanted to sign in to FB I would go on to their website
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL, or one of our other products or services.
We recommend that you contact Facebook for assistance. -
how do i stop aol email
how do I stop receiving aol email
Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!
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Once again I keep getting loged off. I can go several weeks with out it happening and then it starts again. IT IS NOT MY LAP TOP.
as above GET TO GRIP WITH IT AOL
In case you’ve recently cleared your browser cache and cookies, your active login session will be logged out. Please go to the mail.aol.com login screen, and check ‘Stay signed in’ after typing your username.
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continual change in my email format without my request. Please leave my new incoming email listed in date order received.
my email settings changes without my initiation. I want my email in date order from the newest received to the ones I have read.
Thank you for reaching out to us. Can you please try to use other browser and let us know if you still have the same problem?
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delete
You need a command to delete all the e-mails in a folder easily. Trying to click the box on 800+ e-mails to delete them is silly.
If you’d like to delete all emails in a folder, please check the box in front of the ’’From’’ column and click Delete.
To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
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Please dont merge this into the generic solution that doesnt work - I cannot check my AOL/Verizon email from Gmail anymore
I logged this before and it was merged with the catch all idea to delete your accounts and re add them. THIS DOES NOT WORK. Something has changed on the AOL side to make adding these accounts to Gmail not work. I have a few Verizon/AOL accounts in Gmail that work fine BUT, if I edit them and try to update the password, they fail to connect. If I try to add another Verizon account, it fails to connect. I cannot Add or Update verizon accounts in Gmail anymore. If my passwords ever change, I will be finished because I…
In order to check your AOL Mail from the Gmail platform, you will need to follow the steps from the support article below in order to link your AOL account to Gmail: https://support.google.com/mail/answer/6304825?ctx=gmail&hl=en&authuser=0
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Experience Reading Emails from Either a folder or Spam box
I have been complaining for weeks I can not access Folders that i have saved on AOL with Using a Computer either with Google Chrome or IE Explorer or FireFox. Dont tell me to clean my cookies and history because i do that every day religiously.
Please there is server issue please get it fixed
We would like to have a Mail Support Agent further investigate your account and settings. Please reach out to them at: aolmailquestions@aol.com.
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AFTER OVER 15 YEARS WHY AM I GETTING A WARNING THAT I NEED TO CHANGE MY POP UP BLOCKER TO ACCESS LINKS IN MY EMAILS? BRADDOCKJBOST@AOL.COM
FIX THE PROBLEM
In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.
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links aren't enabled. I don't have a pop-up setting, and my links are supposed to be enabled. I don't see any popup icon.
Tell us how to enable links, and disable popup blocker. Links have worked for 30 years and suddenly disabled themselves. I don't see any "popup blocker" icon so that doesn't work.
- Don't see your idea?