AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
100 results found
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I want to limit my incoming mail to 50 per page
Please ADD a setting where I can limit receiving email per page to 50.
You can view a limited number of emails per page, by going to the AOL Mail basic version. To switch to the basic version, follow these steps:
1. Open mail.aol.com and sign in.
2. Go to ‘Options’ on the top right.
3. Select ‘Basic/Accessible version’.To change the number of emails displayed on each page in the basic mail version, go to Options – Mail Settings – Page Size.
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Problems accessing emails using local dial up numbers
For the last two months I have had continued problems accessing the internet using AOL Dial Up, using the local phone numbers, but I could connect using a long distance 877 number. after a number of calls to tech services the finally admitted that many subscribers were having trouble connecting to these local numbers. Now I am unable to access my email using AOL's software/browser. I can access it using Google Chrome. This problem is still present and I have only be able to access the internet and my email a few days during the last two months. Very disappointing!…
Sorry to hear you are having issues with your dial-up connection. Let me put you in touch with one of our technicians so they can help you connect. Please call 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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I'm getting calls about my aol account by this number+********* +*********
I'm getting calls about my aol account by this number+********* +********* saying that someone is trying to break in and changing my password
We are not associated with those phone numbers! To learn more about vishing (voice phishing), please review our Help article: https://help.aol.com/articles/email-and-viruses-protecting-your-account
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Correct my email address
When Verizon converted to AOL, the 'helper' misunderstood and made my entire name my address and said that he could not change it back. Very inconvenient.
I'd like to change my email address to something else.
Thank you.Unfortunately, you can’t change or modify your username once it’s been created. If you want a different username, you’ll need to create a new account.
More info here: https://help.aol.com/articles/account-management-managing-your-aol-username
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why do you allow emails with no sender to be sent in your system? I get emails all day where is say "None" in the sender spot.
Why do you allow emails to be sent with no sender. I get emails several times a day with the word "None" for the sender, when i open the details the sender email address space is blank. How can I block this it is always spam I am surprised you allow this.
Regarding your issue, please follow the next steps:
Go to: Mail > Options > Mail Settings > General > Uncheck the box : “Show sender names instead of email addresses in message lists” > click Save settingsAlso, In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.
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Not receiving emails on phone without computer signin first
I have been unable to receive email on my iPhone first thing in the morning without signing into my account on my computer first. This is very frustrating and inconvenient, especially if I need to receive important emails before I am able to get to my computer. I must say, AOL is making it more and more difficult to want to stay with your service. Granted, I am a free user and was forced to your service when Verizon left my area. I haven't made the leap to another service changing my email address I have had for over 10…
In case there are multiple failed attempts, to log into the IMAP/POP server in a short amount of time, the login will be temporarily blocked for security reasons. In order to unblock it, go to mail.aol.com from your preferred browser and sign in, then wait 30 seconds and check if your email applications are able to connect. We recommend checking all of your mail applications (PC and mobile devices) and making sure they have the correct password to login into your email account.
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Redirect or Push email
On IOS I can only 'Fetch' new data and not have it 'Pushed' to my iPhone. I need email instantly and not every 15 minutes as the settings only allow. Other than this, how can I redirect my mail to iCloud where I can have it pushed to me?
The IOS environment supports 2 kinds of email notifications – Push and Fetch. After a recent update, AOL Mail was designed to work with Fetch, which will check for new emails at regular time intervals. You can decide how frequently the app checks.
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In order to keep the read and unread emails in the same folder, please switch to unified version. To do that, please check this article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view
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Do not put notes on what is in my Facebook into my AOL mail!!!!!!
Do not put notes on what is in my Facebook account into my aol. mail!!!!
Please check your Facebook settings and make sure you unsubscribe from receiving updates via email.
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This is not an idea but a complaint. I keep getting these AOLReminder messages that I have not requested or asked for. Please stop them.
This is the 2nd request to stop these aolreminder messages I keep getting in my inbox with no way to unsubscribe or stop them. Please stop them or tell me how to do so. They are extremely aggravating & I have no intention of signing in to whatever they are pushing!!
To disable the marketing email in AOL Mail, please go to marketingpreferences.aol.com and turn off the notifications you no longer wish to receive. In case you need help doing this, we have a help article dedicated to managing your preferences: https://help.aol.com/articles/account-management-preferences
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Hello: the format of aol mail has changed? mail rec'd 'from' self changed from the left side of mail to about the middle of the mail? Is t
The format of incoming mail changed? Incoming mail "from" changed position from the left side to the right past the middle position? Is this correct and automatic? I did not request this unless this is appropriate from AOL. Does something need to be done or is this ok? thanks in advance.
To fix this, please reset your columns by going to Options-Customize-Reset columns.
Note: The Customize option will appear grey if you have an email or the Options page open.
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how do i set search to the google engine
how do i set search to the google engine?
To set Google as your default homepage, please navigate to the Settings icon ( upper right-hand corner of your home screen, next to the X to close the browser) → Click “Settings”, then look at the drop down menu next to “Search”.
Select your preferred search engine from the list and click “Make Default” button. -
Please clear your cache and cookies in your browser and then see if you’re receiving a sound notification on new mail arrival: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If the issue persists, check your sound settings from your PC.
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I keep getting more than a thousand old emails re-sent to my Outlook application by your server. I would like to be able to stop this re-se.
I keep getting thousands of old emails sent to my Outlook application. I would like to be able to stop that from happening.
Please contact one of our Mail Support team agents for further assistance at aolmailquestions@aol.com with additional details on how you are accessing your account and the troubleshooting steps you took so far.
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Make it easy to use on 3rd party apps
Make AOL email easy to use with full-featured apps such as Outlook or G-mail. the AOL app on my Google phone is not adequate for much more than a slow read, forget about archiving and storying offline. Yet you have a really cumbersome system for accessing email via Outlook or Apple Mail. I still have not yet figured it out as I don't like to spend that much time setting up my computer. I just want to add the account to Outlook (or whatever), put in the email password, and go. What is this BS about needing a different PW…
Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you…
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Put Delete boxes below the word Delete --- not at the other side of the page !!!
Put Delete boxes below the word Delete --- not at the other side of the page !!!
The Delete header can be moved to the left side (below the word Delete). To do this, please use the drag and drop action.
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Why aren't the news pictures downloding for me to see????
no news pics showing on the news feed?????
Please try clearing cookies, cache, history, and footprints. To do so, please go to https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If the issue still persists, please try to access the website in another browser.
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I've been contacting you about not having email ! Nothing from you! HELP ME!HELP!!!!!!!!!!!!!
RESPOND TO PEOPLE LIKE ME!
If you are able to sign in and read your mail, however, you’re not receiving new mail, there are a few things you can try to fix the problems.
Check your filters:
Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.
For more information please go to: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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Why change the layout?
Why have you moved the "From" e-mail box to the right hand side of the page? The old left hand side was the more natural side to see who the e-mail has comes,from.Most people will want, or should, see who is sending the e-mail before it is opened.
The original left hand side has worked perfectly well since day one with AOL, so why the unnecessary change?Here’s how to reset the columns:
Under your username, click Options> Customize and click on “Reset Columns”.
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