AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I'm getting calls about my aol account by this number+********* +*********

    I'm getting calls about my aol account by this number+********* +********* saying that someone is trying to break in and changing my password

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  2. Threatening and obscene posts

    An AOL named **@aol.com, has posted an obscene, threatening email to **@aol.com. It's currently in my old mail box. I assume there is something you can do about ths.

    KM

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  3. Terrible customer service Marvin. I am filing a complaint with the FCC.

    CSR Marvin was terrible. He should not be on the hpones and is useless. He could not answer any questions. Gave me the run around, would not give me a mgr or supervisor. Said I had to pay for technical support. I am filing a formal complaint with the FCC.

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    Thank you for your patience while we reviewed your feedback. 


    We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. 


    Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. 


  4. General web-signup activation emails have approx 60% success rate of reaching my mail box

    I cannot be the only person to notice this!!!
    This has been going on for probably 2 years at least now.
    I don't use AOL mail for my mail box and this is THE main reason.

    I'd really rather not use Gmail.
    I've been a die-hard AIM-fan since I created this screen name in 1998. My account is definitely older than a lot of your AOL employees !!! LOL!!!

    As you can see, I have an interest in keeping my screen name alive. Not only that, but it WOULD be really nice if I could depend on this mailbox but…

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    Hi there,

    We really appreciate your loyalty! Thank you for your feedback, we will pass it along our Product team. It is possible some emails coming from poor IP senders to be stopped before coming to your Inbox, in this case only our Postmaster team can investigate it. The sender would need to contact our team at https://postmaster.yahooinc.com/ if their emails are not being received by AOL users.

    Thank you!
    AOL Mail team

  5. Please fix the problem that prevents me from using an e-mail client with your service.

    For several weeks now, I have been unable to use an e-mail client with my Verizon/AOL account. After successfully using Outlook with your service, for many years, it stopped working. After many unsuccessful attempts to access my e-mail Outlook, I downloaded and installed Thunderbird, but this program is also unable to work with my Verizon/AOL account. I see that many other people are experiencing the same problem. Your browser experience is really crude, lacking the many features that e-mail clients provide.

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    Hi Dan,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  6. i am so upset! why is my trash being deleted before i can check it! i have been looking in settings all day.. nothing says trash settings..

    i need to know how to NOT have my trash deleted.. i am very sick and am not getting important emails.. HELP! it should not be this difficult


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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  7. I am not receiving emailed links from Zoom. Why? How can that be fixed?

    Fix to ensure ****@***.us, as well as the following IP addresses, are allowed by your company's email server. The list of IPs are at
    https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

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  8. Images not showing in any AOL e-mails

    I can't see ANY images in any of my AOL e-mails today. Sad that you don't alert users to technical glitches. Please FIX this.

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  9. 99+ 14 7 39 Images blocked Show images | Don't block this sender Turn off image blocking Your AOL Email suspension notice, Kindly update y

    Why is AOL sending this, with a yahoo sender message. I go to it it has AOL signon and password required. Not sure if this is AOL.

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  10. New Emails

    I have 41 new emails but it's showing "See all" 2674. Why is that???

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    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

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  12. How can I unblock a sender I didn't mean to block?

    Ability to unblock previously blocked senders. How can I do this???

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    Hi there,

    To unblock an address, go to Options>Mail Settings>Block senders, hover over the one you wish to remove from the list then click ’’x’’ from it. Don’t forget to save settings.

  13. How could I stop receiving Messenger Messages?

    How could I stop receiving Messenger Messages?

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  14. Option to "open mail in new tab" is no longer available. Why? Is there a way to reinstate?

    I am currently running FireFox on Windows 10 Pro.

    Whenever possible, please provide options rather than remove features.

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    Hi there,

    You can still open mail in a new window. Once a message is open you will see a box icon next to the printer icon which will allow you to open the message in a new window.

    AOL Product Support

  15. FIx Email Problem 2

    Duplicate mail starts sending to Verizon acc't even though I have already received the messages. I do not know how to stop it. HELP!!

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  16. Open new email full browser view

    I want to open my incoming emails in my FULL Google Chrome window; it is aggravating to have to use the large mail icon for each new email and then have to scroll to the right to view it. Thunderbird email and other providers have this full view capability.

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    Hi there,

    What you are describing appears to be a Chrome feature or limitation. I would suggest using another web browser such as FireFox.

    AOL Product Support

  17. You often re-download messages to my Outlook account on my PC, so I end up with duplicates to delete-time consuming

    You often re-download messages to my Outlook account on my PC, so I end up with duplicates to delete which is time consuming and annoying. Sometimes I'll even get 3 copies of each email in my inbox.

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  18. Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs

    Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs

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  19. locked out of free email

    I have had AOL since its was debuted, Now all of the sudden Im not getting emails to ether address i have TWO, i have tried everything, AND NOTHING, i called the 800 number, and after explaining to the guy what was happening, he asked if i had done this and that, and i said yes, THEN he said ( oh i see your emal accounts, THEN HE SAID OH THERE FREE ACCOUNTS, AND HUNG UP, I dont see AOL staying around long, if this is how you treat customers that have been with you for YEARS, ********* AOL, HELLO…

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    We’re sorry to hear about your experience, we completely understand the heartache and frustration. 

    It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. I’m here to help if you still need assistance or have additional questions.

  20. on my mini ipad i receive the emails, but there is no restore recently deleted. Im now on a deskto

    Im now on a desktop, and the recently deleted emails are NOT in that area. How do I restore todays recently deleted emails on the ipad?

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