AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Receiving mail etc.

    Unable to view new mail--spam or sent mail????

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    Since we’re unable to understand the issue you’re reporting, we suggest you contact a specialist for assistance.

    You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  2. email from yahoo users

    I cannot receive e mail from anyone with a yahoo account. what can I do to correct this?

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  3. changed my e-mail address????

    you asked me to sign in but i forgot my password, instead of letting me put in a new password you gave me a knew account new e-mail address and deleted my contacts great job now what do i do to get them back iI can get my old e-mail on my I-pad & Iphone but not on my desk top what e-mail am i supposed to use. want to use one for all my computers

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    Thank you for reaching out.

    We’re not sure what may have happened and why a new email was created, however we would suggest you to contact AOL Customer Care over the phone: 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

    You can also email a specialist: aolmailquestions@aol.com

  4. I have been receiving 50 or more ****** emails from a company in Belize each week.

    The Belize company has a postal address but does not have a domain address. Each sexually oriented Email that is sent from this company to my Email has a different domain address. I have tried to unsubscribe but the request is ignored. In fact I think that the underlying company has increased the number of offensive emails. I think AOL should investigate the company and do something to prevent them from sending out these offensive sexually oriented emails.

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    Responded  ·  Product Support responded

    Thanks for bringing this to our attention, I have passed it along. If Spam is bypassing the filters, marking mail as Spam or Not Spam is the best and most reliable way to bring spam under control.

    You can also create a filter in your emails to direct those specific communication to Spam/Trash if they have any term in common.

  5. I was forced into AOL when verizon bought the company. Why should I have to pay for an upgraded AOL account when I pay for Fios

    Allow support for Verizon members without the additional charge for an upgraded account.

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  6. Unknowen message source in inbox

    When doing a "check message source" why are the results in non-readable garbage? How do I know if the source is a trusted source or not?

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  7. Cease operations !!!

    my last email client allowed me to see full header information. I have been asked repeatedly by tech support why I found this of value. In my opinion, anyone who asks such a dumb question shouldn't be a Second Tier Support Specialist. Also, the 24/7 promise of phone support is a joke. After several disconnects on a Sunday night, I've concluded that they don't care how much you run up your airtime on your cell, listening to droning voice robot. As I mentioned earlier it's not possible to reach them by landline. One has to hang up to receive security…

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  8. I haven't gotten responses from facebook for weeks and I was getting 50-100 per day. Thank you.

    I haven't gotten any emails from my friends on facebook for a few weeks now any I typically get between 50-100 per day. This has happened before. Thanks

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    Thank you for reaching out. If you’re having issues with email notifications from Facebook:

    Make sure you have signed up for your Facebook account with this particular email address.
    Check your spam or junk email folder for these messages. If they are in either of these folders, be sure to add the @facebookmail.com email domain to your email account’s safe senders list.
    If you’re still not receiving emails from Facebook, contact your ISP (Internet Service Provider) to ensure that they aren’t blocking email traffic coming from Facebook.
    Learn how to report a problem with the Facebook team if the issue continues: https://www.facebook.com/help/186570224871049

  9. Why

    Why are we being asked if we want to go to another site to receive the e-mail on some screen names? This pop up appears on some of my addresses and not on others. I always say NO and re-enter password and the inbox shows up properly. Getting tired of having to do this. Don't trust wanting t o go to another site.

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  10. Disappearing Email

    For 2 weeks now, email has been "self-migrating" from my inbox and old mail box to the trash heap. 5 rounds of working with tech support and 3 hours of what has so far been wasted time and here's the latest, if you care to read it:
    Jack M
    Hi there! My name is Jack, your Technical Support Specialist and I’ll be assisting you today!
    8:55:32 AM
    Hello Monty, nice to meet you! :)
    8:55:49 AM
    How are you today?
    8:55:52 AM
    Me
    good moring.
    8:55:54 AM
    irritated by the continuing issue with email
    8:56:08 AM
    Jack M
    Could you…

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    If you access AOL Mail from an app on your mobile device or your computer, your settings or actions could have caused emails to be deleted from your account.
    Desktop apps, like Outlook, Thunderbird, and Mac Mail, or any mobile mail apps can access AOL Mail using POP.
    One POP setting, will delete email from your account when it’s downloaded.
    Please check if your account is set up as POP in any third party mail client. If that is the case, to disable the “delete emails from server” option, please contact your app manufacturer.

  11. LOST ABILITY TO HOVER OVER SENDER

    Before yesterday, I was able to hover over any incoming email to read the email address of the sender. It must have just broken, because now when I hover, the name shows in a blip, like a flash and is NOT readable!
    PLEASE fix back to the way it was!

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  12. Emails not showing

    My phone shows me I have new emails, I try to open the app, my AOL email in my phone, and the website. ALL say I have no new emails when I know that I do. I haven’t been able to look at my email in days, and I use this email for all my subscriptions.

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    If you are using the phone’s build in app, please follow these steps: remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): support.apple.com/en-us/HT201320

    In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    If you are using the AOL App, please follow these steps:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  13. Finding old mail

    How do I retrieve mail from 2008-9? I looking for sent emails and I can't get the search to go back that far?

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    We are only able to retrieve missing emails from the last 7 days, Also keep in mind that if you haven’t accessed the account for a longer period of time since you created it, the emails might have been permanently deleted.

  14. Please stop letting this ***** mail come through. This mail is trash and I need help to stop it.

    Let us stop some emails from coming through please. I get such ***** I want it stopped.

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the sender’s emails address in the Sender Filter’s block list.

  15. I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?

    I really love your SuperAntiSpyware for my PC. Is it available for my android tablet & cellphone?

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  16. Will the real AOL stand up!

    Hi!

    I received this in my Spam box. It is telling me that "I requested my account to be deactivated", which is not true. I use this account quite a bit. It also came in my spam box which makes me very suspicious of it:
    Aol! Mail admin@diion.imaristem.com
    Hello jstus****,
    This is to inform you that your request on: 15/04/2019 2:07:11 p.m. to remove your account from Aol server has been approved and will initiate in one hour from the exact time you open this message. Regards.

    ignore this message to continue with email removal or

    If this deactivation was…

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    Responded  ·  Product Support responded

    Thank you for your recent inquiry. The email you have received is not from AOL. It is a “phishing” scam intended to collect your information under false pretenses. Please utilize the “Report Spam” functionality within AOL mail to flag such messages for review by the appropriate department within AOL.

  17. Mail icon oroblem

    I cannot figure out how to make the mail icon on my iPad
    Connect to my aol mail. I have to get to my mail throughSafari search.

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    Responded  ·  Product Support responded

    To easily access your AOL Mail on your IPad , you can download the AOL App by following the steps below:

    1. Open the App Store on your device.
    2. Tap the Search icon.
    3. Type “AOL” in the search field.
    4. Tap Search.
    5. Next to AOL: News Email Weather Video, tap Get.
    6. Enter your Touch ID or Apple ID, if prompted.
    7. Tap Open.

  18. STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB

    STOP automatically signing me in to Facebook when I read one of their emails. I need to STOP that or close AOL and FB.. If I wanted to sign in to FB I would go on to their website

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    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL, or one of our other products or services.
    We recommend that you contact Facebook for assistance.

  19. how do i stop aol email

    how do I stop receiving aol email

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    Responded  ·  Product Support responded

    Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!

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    Responded  ·  Product Support responded

    In case you’ve recently cleared your browser cache and cookies, your active login session will be logged out. Please go to the mail.aol.com login screen, and check ‘Stay signed in’ after typing your username.

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