AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Links don't work in Chrome- try number 3. Please stop closing these out without discussion.

    I tried your latest suggestion, and again, that does not work. Popups are not blocked, but this is still not functioning. There is a problem with the code for the AOL mail tool that is not compatible with a standards based browser like Chrome. Your team needs to test in more than just Internet Explorer for functionality. I have identified the code that has an issue below. This needs passed along to a developer who can review the problem code, implement a change and test it for functionality, as this issue is likely affecting tens of thousands of AOL and…

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    In case you are using an ad-blocker, pause it for the AOL Mail page. If this is not the case, go to the Google Chrome menu (three horizontal dots on the top right), select More tools then Extensions, and disable the extensions one by one, and check if the problem persists.

  2. Links don't work in Chrome

    Links in emails don't work in Chrome. I tried your suggestion, and it did not work. I also tried contacting customer service and they gave me a canned, cut and paste answer. NOT HELPFUL. Can you escalate me to someone who helps code your solution that can help the 10,000+ customers who have AOL email addresses that are affected by this issue please?

    Original text:

    Links don't work in Chrome
    When we open emails in our Chrome browser, none of the links work- there seems to be a layer that gets superimposed over the email that blocks any clicks, despite…

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    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  3. continual change in my email format without my request. Please leave my new incoming email listed in date order received.

    my email settings changes without my initiation. I want my email in date order from the newest received to the ones I have read.

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    Responded  ·  Product Support responded

    Thank you for reaching out to us. Can you please try to use other browser and let us know if you still have the same problem?

  4. Please dont merge this into the generic solution that doesnt work - I cannot check my AOL/Verizon email from Gmail anymore

    I logged this before and it was merged with the catch all idea to delete your accounts and re add them. THIS DOES NOT WORK. Something has changed on the AOL side to make adding these accounts to Gmail not work. I have a few Verizon/AOL accounts in Gmail that work fine BUT, if I edit them and try to update the password, they fail to connect. If I try to add another Verizon account, it fails to connect. I cannot Add or Update verizon accounts in Gmail anymore. If my passwords ever change, I will be finished because I…

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  5. Experience Reading Emails from Either a folder or Spam box

    I have been complaining for weeks I can not access Folders that i have saved on AOL with Using a Computer either with Google Chrome or IE Explorer or FireFox. Dont tell me to clean my cookies and history because i do that every day religiously.

    Please there is server issue please get it fixed

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    Responded  ·  Product Support responded

    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  7. links aren't enabled. I don't have a pop-up setting, and my links are supposed to be enabled. I don't see any popup icon.

    Tell us how to enable links, and disable popup blocker. Links have worked for 30 years and suddenly disabled themselves. I don't see any "popup blocker" icon so that doesn't work.

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  8. mistake

    Why arn I gettitng CANADIAN "TOP" STORIES instead of AMERICAN?

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  9. I want to limit my incoming mail to 50 per page

    Please ADD a setting where I can limit receiving email per page to 50.

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    Responded  ·  Product Support responded

    You can view a limited number of emails per page, by going to the AOL Mail basic version. To switch to the basic version, follow these steps:

    1. Open mail.aol.com and sign in.
    2. Go to ‘Options’ on the top right.
    3. Select ‘Basic/Accessible version’.

    To change the number of emails displayed on each page in the basic mail version, go to Options – Mail Settings – Page Size.

  10. Problems accessing emails using local dial up numbers

    For the last two months I have had continued problems accessing the internet using AOL Dial Up, using the local phone numbers, but I could connect using a long distance 877 number. after a number of calls to tech services the finally admitted that many subscribers were having trouble connecting to these local numbers. Now I am unable to access my email using AOL's software/browser. I can access it using Google Chrome. This problem is still present and I have only be able to access the internet and my email a few days during the last two months. Very disappointing!…

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    Responded  ·  Product Support responded

    Sorry to hear you are having issues with your dial-up connection. Let me put you in touch with one of our technicians so they can help you connect. Please call 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  11. why do you allow emails with no sender to be sent in your system? I get emails all day where is say "None" in the sender spot.

    Why do you allow emails to be sent with no sender. I get emails several times a day with the word "None" for the sender, when i open the details the sender email address space is blank. How can I block this it is always spam I am surprised you allow this.

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    Responded  ·  Product Support responded

    Regarding your issue, please follow the next steps:
    Go to: Mail > Options > Mail Settings > General > Uncheck the box : “Show sender names instead of email addresses in message lists” > click Save settings

    Also, In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  12. Not receiving emails on phone without computer signin first

    I have been unable to receive email on my iPhone first thing in the morning without signing into my account on my computer first. This is very frustrating and inconvenient, especially if I need to receive important emails before I am able to get to my computer. I must say, AOL is making it more and more difficult to want to stay with your service. Granted, I am a free user and was forced to your service when Verizon left my area. I haven't made the leap to another service changing my email address I have had for over 10…

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    In case there are multiple failed attempts, to log into the IMAP/POP server in a short amount of time, the login will be temporarily blocked for security reasons. In order to unblock it, go to mail.aol.com from your preferred browser and sign in, then wait 30 seconds and check if your email applications are able to connect. We recommend checking all of your mail applications (PC and mobile devices) and making sure they have the correct password to login into your email account.

  13. Redirect or Push email

    On IOS I can only 'Fetch' new data and not have it 'Pushed' to my iPhone. I need email instantly and not every 15 minutes as the settings only allow. Other than this, how can I redirect my mail to iCloud where I can have it pushed to me?

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    The IOS environment supports 2 kinds of email notifications – Push and Fetch. After a recent update, AOL Mail was designed to work with Fetch, which will check for new emails at regular time intervals. You can decide how frequently the app checks.

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  16. Do not put notes on what is in my Facebook into my AOL mail!!!!!!

    Do not put notes on what is in my Facebook account into my aol. mail!!!!

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    Responded  ·  Product Support responded

    Please check your Facebook settings and make sure you unsubscribe from receiving updates via email.

  17. This is not an idea but a complaint. I keep getting these AOLReminder messages that I have not requested or asked for. Please stop them.

    This is the 2nd request to stop these aolreminder messages I keep getting in my inbox with no way to unsubscribe or stop them. Please stop them or tell me how to do so. They are extremely aggravating & I have no intention of signing in to whatever they are pushing!!

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  18. Hello: the format of aol mail has changed? mail rec'd 'from' self changed from the left side of mail to about the middle of the mail? Is t

    The format of incoming mail changed? Incoming mail "from" changed position from the left side to the right past the middle position? Is this correct and automatic? I did not request this unless this is appropriate from AOL. Does something need to be done or is this ok? thanks in advance.

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  19. how do i set search to the google engine

    how do i set search to the google engine?

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    To set Google as your default homepage, please navigate to the Settings icon ( upper right-hand corner of your home screen, next to the X to close the browser) → Click “Settings”, then look at the drop down menu next to “Search”.
    Select your preferred search engine from the list and click “Make Default” button.

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