AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. Fix contacts server issue

    HELP! Please fix the "A server error occurred while saving your contact. Please try again later." issue. I have been trying for a week to update an email in my contact list and your server won't let me.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  2. Contact e-mail

    I have an established group. Why does all my contacts show aol addresses when I send a group DL message?

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Make sure that the email addresses are complete, including @DomainExample.com at the end of the username. In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache. If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet…

  4. Contacts sync

    I've deleted obselete contact details, but in the app these always come up as suggested meaning I've sent emails that are never received (people keep the same username but change their server). Why won't the app sync with contacts in desktop? It's very frustrating.

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    2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Contact email address box having name listed

    My contacts have the first and last name listed in the email box. When i remove it and put it in the correct place it tells me there is a server error and will not save the changes. This is what i am seeing. John Weiser **@*****.com when i remove his name from the email address box i keep getting the error.

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  6. Unable to Edit A Contact

    I am unable to edit a contact - it says "A server error occurred while saving your contact. Please try again later" - can this be fixed??

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    Responded  ·  Product Support responded

    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  7. I complete the correct details in my contacts and within seconds the details become incorrect how is this ?

    I complete the correct details in my contacts and within seconds the correct details become incorrect for example d.o.b s

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    Responded  ·  Product Support responded

    Thanks for the feedback. We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’. Also, please try and use other browser such as Firefox, Chrome. If the error still persists, please contact our specialists at aolmailquestions@aol.com

  8. Fix address problem

    When I compose an email, I can no longer add a cc or bcc. It adds them to the address line instead. How can I fix this?

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    To Cc or Bcc a recipient, click on the Cc/Bcc buttons at the end of the ‘To’ field, or go to Options – Mail Settings – Compose – and check ‘Always show Cc field’ and ‘Always show Bcc field’ then click on ‘Save Settings’ at the bottom, in order to make the fields permanently appear.

  9. Why can't I save changes to my contacts

    Keep getting "a server error occurred while saving your contact. Please try again later

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  10. contacts

    We should be able to search for a contact without having to go thru a convoluted mess of contacts that is filed in no particular orde.r How about listing the names in first name alpha order and allowing a search for a particular person?

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Blocking An Email Contact?

    How do i get to block an email contact using aol.com? I have two ex-friends that keep on harassing me.

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  12. Only use this account from Jan through May how can i keep the address from being deleted from year to year?

    I only use this account from January through May. It is for a National Organization called The Order of Daedalian. They give out a national award every year to any high school that has ROTC. I contact them at the beginning of the year to see if they want the reward. The ROTC programs are run by retired Military personnel who at some point retire again. So i have to reach out every year I cannot just send them. How can I keep the addresses from disappearing every year>

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To keep this account and not having those issues every year, you need to access the account at least once every 12 months.

  13. mass delete undeliverable email addresses from contacts

    Can I somehow mass delete the undeliverable email addresses saved in my contacts without doing it individually?

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    Responded  ·  Product Support responded

    In order to delete multiple email addresses from contacts please follow the steps below:

    1. From your AOL Mail inbox, click Contacts in the left panel.

    2. Select the contact you want deleted.

    3. Click Delete at the top of the page.

  14. GET REAL!!

    Contacts are becoming increasingly harder to edit and save. I spend way, way to much time trying to enter information only to have the dreaded errors come up. You have forced me to send to my 280 legitimate club members in 4 different sends just to get one message out. I get returns on many of these e-mails. I have an idea... fix it before I leave. It's not like you haven't heard all this before from many others besides me. Sad because I have stuck with you since '99 and this has been my 1st and main e-mail account.…

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    Responded  ·  Product Support responded

    We are unable to replicate your issue while editing contacts. We suggest that you clear your cookies and cache or try a different browser.

    Unfortunately, what you’re looking for in bulk sending is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send or the number of contacts you can email at once. Nor do we disclose the waiting period before you can continue sending emails. I apologize for the inconvenience.

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    Responded  ·  Product Support responded

    Hi there, in order to avoid this error message, please do not use dashes (-) in any of the contact information fields.

    If you still encounter issues, please contact out help department at : aolmailquestions@aol.com

  16. Everytime I try to make a change in my email contacts or make a change to one, I get "A server error occurred while saving your contact. Ple

    I try to save a contact in emails or change something in a contact and I get "A server error occurred while saving your contact Please try again later." I cannot save. What is going on with AOL?

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    Responded  ·  Product Support responded

    Hi there, in order to avoid this error message, please do not use dashes (-) in any of the contact information fields. Thank you.

  17. 1st or Primary Contact's Email vs 2nd or Seconday Contact's Email

    When I put a the first character of a person's email into the address line I get all the emails the person is associated with. I have gone into the "edit contact" many, many times to put the primary email of my contacts FIRST. I save and usually save several times to be sure but it keeps putting the 1st or primary email of my contact SECOND. Why won't it save!? I do not get an error, it says it was "saved", it just keeps changing it back!

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    For each contact you can add up to 3 email addresses, using the ScreenName, Email 1 and Email 2 fields. The ScreenName field will always be the primary address, but if the field is left empty the ‘Email 1’ will become the primary email address.

  18. Contact names in multiple groups

    Why is a contact name limited to only one group?

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  19. Allow a search a contact in the full contact list to fidn them and allow editing their information

    Searching the quick contact list lets me insert the contact into the email. If I want to edit any of a contacts information I have to go through the whole list of contacts to find them to make any changes to their profile etc..

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