AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Reactivate Contacts Search

    Contact search was an option for YEARS. Why remove options? I it is very irritating to have to scroll!!!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    This feature is still available. On the left column click on “Contacts”, then in the box under “Compose” click on the small arrow and select Contacts from the drop-down menu. Once selected, type in the contact name and hit enter on the keyboard or click on the magnifying glass icon.

  2. fix fix fix ability to delete an email one time only

    delete the same email one time only to include all of my devices and one time only on desktop. And don't undelete items automatically I've checked to delete. you are just unchecking them So awful. I"m guessing gmail doesn't do that.

    And yes,I"ve already asked AOL support about deletion on one aol app does not delete on all aol apps on other devices. No solution.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    If you are using multiple email clients, in order to make sure that the mail settings are synced between devices, you need to make sure that your devices are set up in IMAP, not POP. Here’s more info on this: https://help.aol.com/articles/what-is-the-difference-between-pop3-and-imap

    Should you need help checking the email client settings, you can find instructions here:https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

  3. Auto populate option in aol mail address is not working on all browsers(Edge,Firefox,Chrome).

    Tried it on an android phone using crome browser and it worked fine.
    Contacts are automatically populated.
    The member is using HP LAPTOP-Q9CQODV5 running on Windows 10 Home 64 Bit.
    As per the member it stopped populating a week ago and there were no any updates pushed on the computer.

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  5. Fix contacts server issue

    HELP! Please fix the "A server error occurred while saving your contact. Please try again later." issue. I have been trying for a week to update an email in my contact list and your server won't let me.

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    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  6. problem with paying you system DONT WORK

    how. can I reach you. what is your email address .

    mine problem is that !!
    you send me note s about a payment you want 42 dollar from me !!!
    i made phone call with AOL. for. more than 1 hour !!!
    from Holland. this coast me like a hundred dollar
    and you could not help me to pay
    i m sick of sitting on the phone for nothing for one hour with you. and
    i m sick that it coast me over a hundred dollar !!!
    so. call me back
    Ton de Lange **
    or send me a…

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache. If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet…

  8. Contact email address box having name listed

    My contacts have the first and last name listed in the email box. When i remove it and put it in the correct place it tells me there is a server error and will not save the changes. This is what i am seeing. John Weiser **@*****.com when i remove his name from the email address box i keep getting the error.

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  9. Unable to Edit A Contact

    I am unable to edit a contact - it says "A server error occurred while saving your contact. Please try again later" - can this be fixed??

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    Responded  ·  Product Support responded

    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  10. I complete the correct details in my contacts and within seconds the details become incorrect how is this ?

    I complete the correct details in my contacts and within seconds the correct details become incorrect for example d.o.b s

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    Responded  ·  Product Support responded

    Thanks for the feedback. We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’. Also, please try and use other browser such as Firefox, Chrome. If the error still persists, please contact our specialists at aolmailquestions@aol.com

  11. Fix address problem

    When I compose an email, I can no longer add a cc or bcc. It adds them to the address line instead. How can I fix this?

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    To Cc or Bcc a recipient, click on the Cc/Bcc buttons at the end of the ‘To’ field, or go to Options – Mail Settings – Compose – and check ‘Always show Cc field’ and ‘Always show Bcc field’ then click on ‘Save Settings’ at the bottom, in order to make the fields permanently appear.

  12. Only use this account from Jan through May how can i keep the address from being deleted from year to year?

    I only use this account from January through May. It is for a National Organization called The Order of Daedalian. They give out a national award every year to any high school that has ROTC. I contact them at the beginning of the year to see if they want the reward. The ROTC programs are run by retired Military personnel who at some point retire again. So i have to reach out every year I cannot just send them. How can I keep the addresses from disappearing every year>

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    Responded  ·  Product Support responded

    To keep this account and not having those issues every year, you need to access the account at least once every 12 months.

  13. mass delete undeliverable email addresses from contacts

    Can I somehow mass delete the undeliverable email addresses saved in my contacts without doing it individually?

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    Responded  ·  Product Support responded

    In order to delete multiple email addresses from contacts please follow the steps below:

    1. From your AOL Mail inbox, click Contacts in the left panel.

    2. Select the contact you want deleted.

    3. Click Delete at the top of the page.

  14. contacts

    We should be able to search for a contact without having to go thru a convoluted mess of contacts that is filed in no particular orde.r How about listing the names in first name alpha order and allowing a search for a particular person?

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  15. GET REAL!!

    Contacts are becoming increasingly harder to edit and save. I spend way, way to much time trying to enter information only to have the dreaded errors come up. You have forced me to send to my 280 legitimate club members in 4 different sends just to get one message out. I get returns on many of these e-mails. I have an idea... fix it before I leave. It's not like you haven't heard all this before from many others besides me. Sad because I have stuck with you since '99 and this has been my 1st and main e-mail account.…

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    Responded  ·  Product Support responded

    We are unable to replicate your issue while editing contacts. We suggest that you clear your cookies and cache or try a different browser.

    Unfortunately, what you’re looking for in bulk sending is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send or the number of contacts you can email at once. Nor do we disclose the waiting period before you can continue sending emails. I apologize for the inconvenience.

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    Responded  ·  Product Support responded

    Hi there, in order to avoid this error message, please do not use dashes (-) in any of the contact information fields.

    If you still encounter issues, please contact out help department at : aolmailquestions@aol.com

  17. 1st or Primary Contact's Email vs 2nd or Seconday Contact's Email

    When I put a the first character of a person's email into the address line I get all the emails the person is associated with. I have gone into the "edit contact" many, many times to put the primary email of my contacts FIRST. I save and usually save several times to be sure but it keeps putting the 1st or primary email of my contact SECOND. Why won't it save!? I do not get an error, it says it was "saved", it just keeps changing it back!

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    For each contact you can add up to 3 email addresses, using the ScreenName, Email 1 and Email 2 fields. The ScreenName field will always be the primary address, but if the field is left empty the ‘Email 1’ will become the primary email address.

  18. Contact names in multiple groups

    Why is a contact name limited to only one group?

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  19. Everytime I try to make a change in my email contacts or make a change to one, I get "A server error occurred while saving your contact. Ple

    I try to save a contact in emails or change something in a contact and I get "A server error occurred while saving your contact Please try again later." I cannot save. What is going on with AOL?

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    Responded  ·  Product Support responded

    Hi there, in order to avoid this error message, please do not use dashes (-) in any of the contact information fields. Thank you.

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