AOL Mail

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Have enough staff and train them to help customers instead of selling packages to resolve issues

    Sending emails to abuse@aol.com didn't help for almost TWO months!
    My help/feedback section has been blocked by AOL on the homepage.
    Since the last 15 yrs. tech support at AOL refuse to help with technical issues and try to get more money to resolve issues. It seems there is no tech support in USA because I always get connected to other countries when I call AOL customer service.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have enough staff and train them to help customers instead of selling packages to resolve issues

    Sending emails to abuse@aol.com didn't help for almost TWO months!
    My help/feedback section has been blocked by AOL on the homepage.
    Since the last 15 yrs. tech support at AOL refuse to help with technical issues and try to get more money to resolve issues. It seems there is no tech support in USA because I always get connected to other countries when I call AOL customer service.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  3. 973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  4. Recently my spam mail has ballooned and I do not understand why. I have several email addresses, but the others have little or no spam.

    Recently I have started receiving a lot of spam at the email address on AOL. I have several other email addresses that rarely or never get any spam. How can I block these so I never get them again? I know I have never been to any of these sites especially since many of them are pornographic.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  5. SPAM Filter not working

    SPAM filter not working, wanted to vote on other post stating the same but get "not allowed" ( / slice mark though icon).
    Filter use to work, before the Oath merger.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  6. Train tech support to help customers without pressurizing them to buy packages for money to resolve issues

    I kept sending emails to abuse@aol.com for almost 2 months about overflowing spams without anyone paying attention to my repeated queries/complaints. The Help/Feedback section is blocked on my AOL page. Whenever I've called in the last 10-12 yrs., I get connected to another country and they only pressurize to buy a package to resolve issues. This has been a consistent problem. Do we pay every month to spend more money on tech support? Your company doesn't even value old clients!

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  7. spam seems to be getting worse

    spam seems to be getting worse

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  8. WHY IS MY WHOLE NAME which is my email address-@aol.com now part of other peoples spam email address. Was with aol- for decades

    Am furious first time this past week when I check my spam folder-other people are using my email address which is my entire name w/ middle initial, as part of their bogus spam address with added letters and numbers? My daughter added me to her spam blocker as I was buying Bday presents for our grandson. It started after she said I was blocked.! I asked for his weight,height ,current size since baby clothing is sized so different between manufacture's... I have had the same email address for almost 20 years and always with aol, how does my name end…

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow at least 8 lines of email preview to better identify spam without opening the message to send it to spam

    Allow at least 8 lines of email preview to better identify spam without opening the message to send it to spam

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  10. Increase the size of the Spam Library. 1,000 is to small with Keto, ED, et al that do not appear in the SPAM folder

    Increase the SPAM LIBRARY to 2,000 with all the Mask, Keto ED et al not going direct to the Spam folder.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  11. Increase the size of the Spam Library. 1,000 is to small with Keto, ED, et al that do not appear in the SPAM folder

    Increase the SPAM LIBRARY to 2,000 with all the Mask, Keto ED et al not going direct to the Spam folder.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  12. stop all trash going to spam. I want to make that determination.

    Stop ALL trashed emails from going automatically to Spam folder. If I wanted it to go there, I would have put it there.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  13. 973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  14. 973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  15. AOLchanging my password............

    Stop with the 'ad's that don't delete. I hate ads and put them in my 'in box' is one thing but then not allowing me to delete them just sucks.
    AND STOP CHANGING MY PASSWORD!!! I HAVEN'T CHANGED IT WHY DO YOU? YET I SEE MSGS FROM AOL THAT MY YOU'VE LOCKED MY ACCOUNT UNTIL I CHANGE TO A NEW PASSWORD. STOP IT ALREADY!!!!

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please, Stop advertising mail to hi-jack or replace the delete or (tick) button

    Hi, rather a complaint then an Idea.. today I see an advertisement e-mail by Roinvesting.com that hi-jacked the tick button so I am unable to delete it. It replaced it with a link to its site. In the right-click menu tree there's also no possibility to delete it or mark it as spam unless I click on it, which of course takes met to their (external) site. This means it will stay in my mailbox forever..

    Uh..Oh.. Just noticed that I can delete EVERYTING in my inbox and then restore the e-mails I want to keep from the trash bin.…

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  17. spam formatted as undeletable email

    spam parading as email, apparently from aol or yahoo but not an actual email. One of the cute things about presenting email as a completely rewritten html file....

    Geeze this is an annoying website

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  18. Everytime I close AOL, a strange download called "authClear" comes up. Is that from AOL system ?

    Everytime I close AOL, a strange download called "authClear" comes up. Is that from AOL system ?

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  19. To whom it may concern, I have not changed any settings, but I am receiving a lot more spam. I am not sure why this is happening or if there

    To whom it may concern, I have not changed any settings, but I am receiving a lot more spam. I am not sure why this is happening or if there

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  20. Minimize ADS in mailbox

    If you don't mind a basic view without all the glitz. Goto the basic mail. Html style. Since most ads go for the glitz. Those * at AOL won't be able to put them on an ancient webpage as easily. Won't work. LOL. Suck it up buttercups. I don't appreciate ads directly in the mailbox. Especially from the HATED Microsoft corp. May they burn in **.

    973rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base