AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. Webservice

    I am using your filter by address but you have made it impossible because the beginning of the e-mails start with Webservice and then change. I believe you, Google, Facebook are all continuing to find ways to ignore the privace requests of your users. I have added the word to block 2 different ways and receive over 100 junk e-mails a day at times. IF this continues, I will be forced to abandon the aol account I have had since 2008 and find a more secure mechanism. Please stop removing features that make my e-mail account more manageable. I remain…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to mail.aol.com – Options – Mail Settings – Spam Settings, then adding the senders emails address in the Sender Filter’s block list.

  2. How often is the Spam folder cleared

    I currently have over 800 emails in my spam folder. I thought the limit was 250.

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  4. Your SPAM filter continually blocks valid and important e-mail. Since I use POP/IMAP, this fact was hidden from me.

    You MUST provide a way to disable all SPAM filtering. I also recently had to subscribe to Earthlink e-mail because you would not allow me to send my club newsletter to more than 100 people. AOL mail is the worst implementation of e-mail that I have ever experienced (since the beginning).

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Concerning the issue with sending bulk emails, unfortunately, this is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send…

  5. Several closely related issues re control of junk mail, but not identical. Please kill a bogus AOLreminder for dental work

    Kill any junk mail from reappearing after two or three messages. I receive daily AOL reminders about dental work proposed by a dentist whose services I no longer use.

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    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

    In order to disable the reminder, open your AOL Calendar, locate the event and click on it, then select Edit. Next Click on the drop-down arrow next to the reminder section, and select “No reminder” from the drop-down.

  6. Lost ability to turn OFF your incredibly poor spam filter

    HEY. STOP merging my post with others . . . particularly ones where the administrative responses are of no help or don't address the issue. The post you last put this in contained an answer telling users how to teach the filter what is or isn't spam. Regardless of what I do, it continues to capture my personal mail. I get mail from a variety of sources . . . as do most people . . . and could never teach it enough to prevent mail I might receive in the future from going into your spam folder. These cookie-cutter…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  7. Why do I have to input an email address in order to block spam? I don't want to open **** to ge the email address.

    I am not going to open **** in order to get the email address to block it. You want me to open ****, not going to happen.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Why is my Aol Finance Portfolio being sent to SPAM folder?

    Why is my Aol Finance Portfolio being sent to SPAM folder?

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Please mark these emails as Not Spam and go to Options – Mail Settings – Filter Settings – and remove or edit the filters designed to move specific incoming emails to the Spam folder.

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