AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Can't get into my account on a Sunday and I am suing you for a lost contract

    On a Sunday morning when I am finalizing a business deal I was unable to enter my AOL email because it decided, for the 1st time in 15 years, to do a phone verification check. I no longer own a phone a do not have any access to my prior numbers, and therefore I have lost this business deal, and your company has cost me over 50,000 dollars. I intend to sue you and am contacting my lawyer now

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    We are truly sorry for any inconvenience. You can contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.). They will be more than happy to help you reset your password.

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.

  2. log in issue related to guce.advertising.com

    I am unable to log in to my AOL/Verizon webmail at work:

    I try to access my webmail via this link: https://mail.aol.com/webmail-std/en-us/suite

    Note: My corporate network is very slow and pages sometimes time out, but I can usually get to them by simply reloading the page.

    Over the past several months, by using the link above, I would get to the log in screen, enter my email, get to the password screen and enter my password. After hitting enter, the browser "circles" for a long time, then the URL bar changes to: https://guce.advertising.com/collectIdentifiers?sessionId=1_cc-session_d250abfc-bcd0-41ec-b5ab-d9112d7df63e

    AND I get an error message stating:…

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  3. Search does not work on mobile site

    Tapping the search bar on my phone (Zone 4), does nothing.

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    Responded  ·  Product Support responded

    Thanks for the feedback. We are unable to replicate your issue, please clear your cookies or try a different browser like Google Chrome.

  4. navigation to my mail is blocked with pop up

    I cannot read my mail as a pop up certificate that safari doesn't recognize appears every seconds. it happened now and then I have to cancel it and try again and again the ID of the certificate is : us-u.openx.net those Cert. come now and then and disappear a new one will come

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  5. shortcut

    I cannot get shortcut on my desk top. I used to have it now I have to take more steps to access my mail :-( easy direction to install on my desk top,I have it on my phone...

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    Responded  ·  Product Support responded

    Please follow these steps to create a shortcut for AOL Mail:

    1. Right-click on an empty space on your desktop.
    2. Select ‘New’ from the pop-up menu.
    3. Click on ‘Shortcut’
    4. In the Type the location of the item field, type: https://mail.aol.com
    5. Click on Next, give the shortcut and name (e.g. AOL Mail) and complete the process.

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  8. allow login to go directly to mail

    Login settings
    How do I login without the AOL front page? I want to go directly to my mail. I'll look at it later if I have time
    Login

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  9. bookmarks no longer working from aol

    Cannot transfer to another site via bookmark in MS Edge for the past month or so, must open another tab and access the bookmarked site from there. This used to work just fine - clearing the cookies and other suggested remedies do not do the trick.

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    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.

    We recommend that you contact Microsoft support for assistance.

  10. Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying!

    Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying, please go back to the previous configuration or introduce it as an option.

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    To enable this option, please go to mail.aol.com, click Options-Mail Settings-General and on Reading click the box at the ‘’In full reading view, display the next message after moving or deleting the current one’’ feature. Then scroll down and save settings.

  11. Bookmarks in Favorites no longer work from AOL page.

    You must navigate to another site or open another tag to accomplish this.

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