AOL Mail


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  1. Mail using outlook

    I can get to my wail through the internet; however using outlook or IMAP my ****@verizon.net my password is not accepted. How should the settings be set using outlook or IMAP.

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    Thank you for reaching out. check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  2. Fired AOL Today

    Effective today AOL Mail has been deprecated in my environment. I will be spending the next couple of days updating my profiles to remove them (...@verizon.net).

    None of the provided "solutions" for the pop.mail.yahoo.com failures worked, so now they don't have to.

    I urge everyone to dump this bunch of incompetents.

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  3. Recovery After Updates

    Recovery After Updates

    I tend to work my web mailbox with open messages left open while I follow up the links etc. Just had a forced Windows upgrade, without the option to stop it, found that when Firefox recovered, all the open messages had "lost" their links. Not sure if this is a Firefox problem or an AOL one, but would suspect its AOL not providing the right hooks to Firefox? So when Firefox comes back and restores, there is nothing there? Just lost 16 open messages, as a result. .

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    Responded  ·  Product Support responded

    We are so sorry to hear about this. We will pass along this feedback to our team.

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  5. standard vs basic?

    I am really getting annoyed with having to switch back and forth from standard to basic mail versions almost daily. I am not paying for the delays that I am getting when doing this. Please tell me why this keeps happening. I don't want to switch providers, but..

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  6. complaints

    I only have one email but I have to call my daughter up to get into my account? b/c to get into aol it asks for recovery email other then the one I have. Which is total harassment on the part of Aol security also I gave a phone number in the past, isn't that enough, This my account nobody else. there is absolutely no reason I have to go through so much security to get into an email account that I had 6 yrs plus. On my computer I have virus blockers and I dont need the extra hassle…

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    In order to skip this screen, you can click on ’I’ll secure my account later’ below the Looks good button. This security screen appears on your login, because you have only one verification method. If you add another phone number or a recovery email address on your account, you will no longer see this screen at login.

  7. When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail

    When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail

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  8. Being able to get back email that has been accidently deleted

    I would like to see a option that allows for getting back email that have been accidently deleted especially when they are important emails.

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    Responded  ·  Product Support responded

    Hello, emails that you have deleted can be recovered from the Trash folder and moved back to the Inbox. Please note that the emails will stay into he trash folders up to 30 days, after which they will be permanently deleted and cannot be recovered.

  9. How do I set up a new e-mail address?

    How do I set up a new e-mail address?

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  10. AOL SEttings Out of Date.

    Constantly getting AOL Account Settings out of date. I have updated the Settings several times to no avail.

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  11. Improvement

    I'm requesting improvement in the older Android app i just made my account and already it seems like I'm having trouble with my account and since my technology is a lil out dated I don't have the means or tools to successfully secure my account I'm requesting assistance please and thank you

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  12. Stop making email format changes for the worse!

    **** *. Sorry, but in standard version this am (8/7/19) when I opened an email it would go to separate page like it always had & I could read the whole email. Now, at 10 pm same day, it opens in a separate small "side" window on the same page, & when I click on the expand box, it still doesn't fill the page like it always had & even this am!!! What the * are you doing? What is the point of this less readable format & extra steps just to read an email? Why are you changing…

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  13. pop3 How to set it up

    pop3 How to set it up

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  14. Fixinng the location question box.

    This needs to be fixed, every time I go into my email box, I keep getting asked about my location settings being on. My location setting in on because all my other programs that need locations can find my location.
    This is the second time I have tried to get this problem fixed.
    Like I said my location is turned on in my computer.

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  15. Mail deletions

    Mail settings.

    Your AOL email system there appears to be a serious major flaw, as I see it. Although not having any problem with my sending or receiving emails I noticed my system internet has slowed down somewhat. I thought I would start by cleaning up the system starting with my emails SENT listings. Some 340 page listings of 50 listings each page which I deleted. This took quite awhile.

    What I discovered was, all that I deleted from SENT emails was transferred to TRASH, all 340 pages of 50 listings each.

    My concern is, why did I go through…

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    Every email that you delete will go to the Trash folder, where it will stay for up to 30 days before being automatically deleted. In these 30 days you can restore the emails from the Trash folder, in case they were mistakenly deleted.

  16. I have Sylvester Stallone announcing my new ail but continue to get the default

    I want S S to announce my new mail. but continue to get the default. after one week of this I am a little frustrated

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  17. Junk Mail (SPAM)

    Junk Mail

    Junk mail option on my IOS is not highlighted. Therefore I cannot send unwanted mail to SPAM. Why?

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    Responded  ·  Product Support responded

    If you’re using AOL app, you can mark as spam the desired emails by selecting them and checking the box before the email then press the last icon to mark it as spam.

    If you’re using built in app from iOS, make sure to select the email and then click on the flag icon to mark them as spam.

  18. Can I deleate 100 messages at a time

    How do I delete multiple messages at a time over 50.

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    Please try these steps: You can switch to Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”. Then In the top right corner click on “Options” , select “Mail Settings” and on the “Page Size”, on the drop-down select 100 items per page. You can delete one page at the time.

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    Responded  ·  Product Support responded

    Delete any bookmark you have for the AOL Mail, and follow the steps below to create a new one:

    1. Go to aol.com and sign in.
    2. Click on the Mail icon on the upper right.
    3. After the Mail page loads, bookmark the page.

  20. Improve customer service, it's appalling

    Called for assistance to reset email password last week. A couple days later learned I could receive, but not send emails using my iPhone, my primary method for communicating. I called for support and was told that for help I must pay for a monthly support service, but could use the online help. Tried the online help, it was of no help. I will be letting everyone I talk to know to choose any provider accept aol. I wish Verizon Fios had never sold this to aol. It's wrong that I can get help to change a password for free,…

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    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

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