AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. "Today on AOL" Landing Page - Disable

    In my settings, I deselected the box that says "Show me Today on AOL when signing in". Yet every single time I log in, it takes me to the "Today on AOL" page. I double-checked my settings and the box is still deselected, but it keeps doing exactly what I asked it not to do.
    Any chance you can get the system to actually recognize the settings?
    Thanks.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    By un-clicking Today on AOL when you sign in, you will be directed to your Inbox, not the news page, however this will not remove the news page from your mailbox. If this is not happening, please make sure to have the latest version of your browser or change the browser.

  2. update name on personal info

    I have followed the directions to update my name on personal information, but I have not been able to edit the name when I click on it, per the instructions.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. How do i get to my services

    How do i get to “ my services “

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    If you want to manage your account or premium subscriptions, go to myaccount.aol.com and log in. If you want to check your AOL Benefits, go to mybenefits.aol.com .

  4. problem with email that start today

    Greetings i have a email account (*******@netscape.net) and today i have problem for received email fron other email acount , until yesterday was working , this is very strange for me
    I was unable to deliver your message to the following addresses:

    *********@netscape.net

    Reason: 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit https://help.yahoo.com/kb/postmaster/SLN5067.html [120]

    The message subject was: EL fiscal
    The message date was: Thu, 29 Nov 2018 18:13:00 +0000 The message identifier was: 1F/AB-11344-F2C200C5 The message reference was: server-10.tower-360.messagelabs.com!1543515181!7294733!1

    Please do not reply to this email as it is sent from an unattended…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Can't find settings icon to add an email account

    Running Windows 10. Can't find settings icon. Need to add another email account.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    If you are using AOL web-mail (mail.aol.com) you will need to sign out of an account, from the top right corner of the page, then sign back in using another account. Unfortunately AOL web-mail does not have a switch account feature.

    In case you are using an email client on your Windows 10 (e.g. Windows Mail, Outlook, Thunderbird), please follow the steps from the section titled ‘Instructions for common email apps’ from the article below, in order to add another account.

    https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

  6. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Thank you for reaching out to us.

    We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

  7. Your recent re-structuring now will not work on my MOTOROLA DROID MAXX cell phone.

    You need to contact cell phone users of sync'g and let them know what unique changes in the "port" like settings need to be applied. Can no longer add the AOL mail sync.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  8. You've made AOL so **** difficult!

    You've made AOL so **** difficult to maneuver through! No blocking of unwanted spammail! So, I get hordes of it everyday!

    Where the *** is the place, WHERE I can deactivate one of my screen names???

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience.

    In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Learn how to change your AOL paid subscription, cancel your AOL paid or premium subscription or terminate/delete your AOL username. Copy/paste this link in your browser for info: aol.it/W76cYJ

  9. New laptop PC is showing "Today on AOL" for UK and Centigrade temperature.

    New laptop is showing "Today on AOL" for only UK. Also, the temperature setting is for Centigrade. Not sure how to change setting to show US news instead of UK news and Fahrenheit instead of Centigrade.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

    If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

    If this does not work, please clear your cache, cookies, and history.
    Here is an article for instructions: aol.it/1KTJUg6
    Then try adding in your Zip Code again.

    To switch from Celcius to Fahrenheit, just click on the ’’C’’ right next to the temperature level.

  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Cannot seem to change my e-masil settings..your new sert up is confusing & I want to go back to the old but it will not change back.. Says t

    Cannot seem to change my e-mail settings back to the old way.. I try & I get the message there was an error in changing your settings. E-mail is now on a new more complicated version.. Pls change it back to include a folder for "old mail"

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6

    After that, click on Options in the upper right corner, go to Mail Settings and check the Use New/Old style and click Save Settings at the bottom of the page.

  12. I have discovered a bogus email address listed under my correct address in the compose section of my "options". how do I delete it?

    there is a bogus email address written under my real address in the "options" section - settings. I cannot delete or edit this out of my profile. very suspicious . want it GONE! how do I do that?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Why are the left side columns COLLAPSED?

    The left hand side used to have words rather than syupid symbols describing the various items in email.
    STOP changing things because every time you DO that,. it gets screwed up.
    STICK WITH WHAT WORKS and is more user-friendly.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Each panel is AOL Mail is customizable so you can focus on what’s important to you. Just drag the panel so they’re the perfect size for what you need.

    Resize panels:

    1. Hover over the line separating the panels.
    2. Click on the arrow that appears.
    3. Drag the arrow so the panel is the size you’d like.

  14. AOL limits the number of times sessions can be removed

    Trying to remove open sessions and receive this pop-up: "You have exceeded the maximum number of individual sessions you can end at this time. To end all sessions except the current one, click on "Change your password" link above. " Bad. Do not want to change password; simply want to end open sessions from days ago!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Allow me to logout of all sessions except the current one. I do not want to change my password to do this. Nor do i want open sessions.

    Allow me to logout of all sessions except the current one. I do not want to change my password to do this. Nor do I want multiple open sessions gathering data on me!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. suddenly my emails do not open but just include icons, how can i change this back

    suddenly my emails do not open entirely but just include icons. I did/changed nothing. How can I get my emails to open again?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  18. Give option to not see reminder for 'backup email or phone' every time log in

    Please stop asking me to verify backup email and phone before I access my account. Give an option to opt out of this pop up message. This information should be part of profile and the responsibility of account owner to keep up to date. My information usually stays for years without needing updated. The information could also have a way, if people want, a reminder for 30 days, 60 days, 120 days, etc. - then a popup could appear for them.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  19. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    40 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. pin aol mail to task bar ?

    tell me how to pin aol to my task bat ? ty

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    To pin AOL Mail to the Taskbar, simply navigate to the site in Internet Explorer, click and hold the icon to the left of the URL in the address bar, and drag it to the Taskbar.

  • Don't see your idea?

Feedback and Knowledge Base