AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
96 results found
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Accidentally
Dear Sir
I was accidentally deletel one of my important email, at about 5 min ago (Singapore times5:25pm, how can i recall back???If any of your emails were deleted in the past 7 days, please contact us at help.aol.com and we'll do our best to recover your lost emails.
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I think it's very inconvenient and a waste of time to put my emails in two different folders old and new.
The old way was new unread emails in a bold print so mixing them with others emails is not a problem. I don't like having to go back and forth between old and new folders.
Hi. You can choose to use the Unified mailbox, by going to Settings>More Settings>Viewing email>Inbox style.
If you're using the Classic AOL version, go to Options>Mail Settings>General>Inbox style>Save Settings.
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Music I receive NOT downloading as it has for years.
I DJ and receive music from various companies. NEVER ever had a problem until the past few days. I think we're dealing with, "IF IT AIN'T BROKE, WHY FIX THE **** THING" which I think you've done with this new version. BUT, one person just sent me 5 or 6 new pieces of music and while one might download the other 5 don't. I finally had to sent them to my google account to get them. This is not good, everyone knows me as texmexfm@aol.com I really don't want to change.
This sounds like something our Customer Care team can look into, please contact them at help.aol.com.
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save emails to computer
Husband just passed away. Want to save all email responses to my computer hard drive
We're sorry to hear about your loss! The option to save all emails to a computer hard drive is not available in AOL Mail. You can do that manually or use a third-party email application.
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I am not getting mail sent from emaildodo. People with other emails are receiving it. Why am I unable to get it?
I am not getting mail sent on emaildodo. People with other emails are receiving it. Why am I not getting it?
Please check your mail settings for blocks or filters that might prevent you from receiving emails from any sender. You can use the following article as a guide: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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Verizon Account Users/Accounts Not working as of August 5th.
Verizon email account users. As of 8/5/2021 Verizon emails are not able to be received and or sent successfully. This occurs with any third-party email clients. It's an AOL server issue. It is not a password, or server setting issue. AOL, please investigate your email server for Verizon account users.
Hi Todd,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
aol mail not reachable
Aol server must be down, very slow or not loading
We'd like to hear more about this. Please reach out to our Support team at help.aol.com and provide as many details as you got.
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Pop has stopped working
Pop is no longer working. This started about 8/28
I've tried a variety of settings: letting thunderbird choose / setting my own / using settings aol says to use.
None are working.If you use AOL two-step verification or an older email app, you may need to use an app specific password to access AOL Mail. Just remember, app passwords are only valid for the app they are created for and remain valid until you sign out or remove access to the app. At that time, a new password will need to be created.
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Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
customer service is a joke
Contacted customer support at 11 Am on 6-7-2022 and dealt with multiple different people because they kept hanging up on me received three different claim numbers and absolutely no help my messages for my business that i need going to my inbox are going to my spam folder or not appearing anywhere and my inbox is still only receiving junk mail the first time i called i was told to pay $16 for advanced technical support and was promised they would be able to fix my issue as long as I paid the $16 a month i paid and received…
Thank you for your patience while we reviewed your feedback.
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not.
Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
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POP3 server providing inconsistent information. Not getting all of my emails!!!
I receive an error that the POP3 server is providing inconsistent information. You are declaring valid mail as spam. After I designate it as "Not Spam" I still do not receive the email!
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
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My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, same thing. Not Thunderbird, not my password.
My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, Em Client, same thing. Not Thunderbird, not my password. When I asked for help I received a message stating no help available due to Covid. The next page showed me a 24/7 help link for $4.99 per month. I do not want to use the service any longer. Looking for alternatives without hassle and ads.
Hi Laura,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
Receiving OLD email
Am suddenly receiving emails from merchants dated 2018, 2019 (it is now 2021) all having to do with payments received or invoices waiting for payment. I have checked with one merchant and they have no record of having sent the email and I am paid in full with them. Since these emails are from various merchants with whom I've done business in the past, it looks like the problem source could be AOL instead of the merchant. Could you please look into this and reply? I do not see any other way on your site to report this issue.
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
Threatening and obscene posts
An AOL named **@aol.com, has posted an obscene, threatening email to **@aol.com. It's currently in my old mail box. I assume there is something you can do about ths.
KM
Hi there,
You can report that email address to our team here: https://help.aol.com/articles/report-abuse-or-spam-on-aol
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Terrible customer service Marvin. I am filing a complaint with the FCC.
CSR Marvin was terrible. He should not be on the hpones and is useless. He could not answer any questions. Gave me the run around, would not give me a mgr or supervisor. Said I had to pay for technical support. I am filing a formal complaint with the FCC.
Thank you for your patience while we reviewed your feedback.
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not.
Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Unable to access AOL (Verizon) email on two different apps: Postbox and K-9 mail, so it is on YOUR END. Please fix!!
Can't send OR receive Verizon email for 18 hours in either my PC app (Postbox) or my phone app (K-9) mail. This usually goes away in a few hours, but now I am totally shut out. FIX IT PLEASE!
Hi Jacqueline,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
General web-signup activation emails have approx 60% success rate of reaching my mail box
I cannot be the only person to notice this!!!
This has been going on for probably 2 years at least now.
I don't use AOL mail for my mail box and this is THE main reason.I'd really rather not use Gmail.
I've been a die-hard AIM-fan since I created this screen name in 1998. My account is definitely older than a lot of your AOL employees !!! LOL!!!As you can see, I have an interest in keeping my screen name alive. Not only that, but it WOULD be really nice if I could depend on this mailbox but…
Hi there,
We really appreciate your loyalty! Thank you for your feedback, we will pass it along our Product team. It is possible some emails coming from poor IP senders to be stopped before coming to your Inbox, in this case only our Postmaster team can investigate it. The sender would need to contact our team at https://postmaster.yahooinc.com/ if their emails are not being received by AOL users.
Thank you!
AOL Mail team -
By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.
If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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Please fix the problem that prevents me from using an e-mail client with your service.
For several weeks now, I have been unable to use an e-mail client with my Verizon/AOL account. After successfully using Outlook with your service, for many years, it stopped working. After many unsuccessful attempts to access my e-mail Outlook, I downloaded and installed Thunderbird, but this program is also unable to work with my Verizon/AOL account. I see that many other people are experiencing the same problem. Your browser experience is really crude, lacking the many features that e-mail clients provide.
Hi Dan,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
My inbox has 6 new pages of old filed mail!!! How could this happen
Opened Old mail and have 6 pages of mail that I had already filed i appropriate folders. How can this happen???
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support
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